flushing the queue

Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).

Read more about it at: > SearchCRM.com offers a 'Learning Guide for Call Center Managers.' > SearchCRM.com offers a quiz: Customers and Call Centers.

Last updated on: Mar 05, 2007

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