24/7 Customer, which has been rebranded as 7 Inc., offers software products targeted at financial services, communications, retail, travel and technology industries. Some of these applications include bill inquiry, credit/debit card fraud alert, flight re-accommodation, inventory check and technical troubleshooting.
7 Inc. products include:
Predictive Experience (PX) platform - delivers interactive customer self-service products across online, speech, and mobile channels
PX Online - monitors visitor behavior, detects difficulties and leads customers through the system
PX Speech - automates calls
PX Mobile - allows applications on smartphone and tablet devices to automate customer interactions
PX Assist - provides an interaction platform for live chat and voice assistance.
The company manages its outsourcing services from global delivery centers in India, the Philippines and Central America. Founded by P V Kannan and Shanmugam Nagarajan in April 2000, 24/7 Customer has received venture capital from Sequoia Capital and Sherpalo Ventures. 24/7’s customer base includes Capital One, Optus, Lenovo, Sirius XM, Adobe, United and Avis.