Definition

Chief Process and Innovation Officer (CPIO)

Part of the Business terms glossary:

Chief Process and Innovation Officer (CPIO), also called Chief Process Officer (CPO), is a corporate C-level position that calls for a leader who is able to identify which parts of a company's business processes could be improved and identify specific ways to make them work better. 

Industry watchers like author Peter Hinssen and Michael Hammer propose that as IT moves towards a more service-oriented architecture and cloud computing, the traditional role of CIO as technology expert will evolve into that of a more process-oriented business supervisory role and the CIO will become the CPIO.

Core competencies for a CPIO include:

Professional - The CPIO knows how his business works, is aware of innovations in Information Technology and is familiar with relevant IT service providers and vendors.

Social - The CPIO demonstrates leadership skills, including the ability to listen to employees, collaborate and network with other C-level managers and negotiate with vendors. 

Managerial - The CPIO is able to run a department, oversee staff development, balance a budget and manage IT as part of a business function. 

Transformational - The CPIO is comfortable with managing change -- both low-tech and high-tech change and changes in business goals. 

Business - The CPIO is familiar with his market and actively monitors the competition.

Innovation - The CPIO is able to demonstrate which innovations will be worthwhile, determine how technology can further improve the business process and successfully market his ideas for change. 

 

Learn More

Peter Hinssen writes about the rise of the CPIO in his book IT/Fusion.

John Soat takes a look at the evolving role of the CIO in "Tomorrow's CIO: Process Before Technology."

John McCormick interviews Michael Hammer in  "CIO as Chief Process Officer, Not Strategic Leader."

This was last updated in February 2009
Posted by: Margaret Rouse

Related Terms

Definitions

  • third party

    - A third party is an entity that is involved in some way in an interaction that is primarily between two other entities. The third party may or may not be officially a part of the transaction betwee... (WhatIs.com)

  • dynamic pricing

    - The goal of dynamic pricing is to allow a company that sells goods or services over the Internet to adjust prices on the fly in response to market demands.  (WhatIs.com)

  • work-life balance

    - Work-life balance is the optimal arrangement of an individual’s on-the-job and private time to facilitate health and personal satisfaction without hindering productivity or professional success. (WhatIs.com)

Glossaries

  • Business terms

    - Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • Internet applications

    - This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

Ask a Question About Chief Process and Innovation Officer (CPIO)Powered by ITKnowledgeExchange.com

Get answers from your peers on your most technical challenges

Tech TalkComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.