Part of the Call centers glossary:

An autodialer is a software program that automatically dials telephone numbers from a list or a database.

Autodialers may be configured to perform various tasks, including:

  • Leaving voice messages.
  • Transferring the call to the first available agent.
  • Enabling interaction with the called party through voice or keypad response.

A related type of application known as a predictive dialer automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human will be available to handle the next call.  Both autodialers and predictive dialers are often used in call centers.

An autodialed call that leaves a prerecorded message is sometimes known as a robocall.

This was last updated in February 2014
Contributor(s): Ivy Wigmore
Posted by: Margaret Rouse

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