What is autodialer? - Definition from WhatIs.com
Part of the Customer relationship management glossary:

An autodialer is a software program that automatically dials telephone numbers from a list or a database.

Autodialers may be configured to perform various tasks, including:

  • Leaving voice messages.
  • Transferring the call to the first available agent.
  • Enabling interaction with the called party through voice or keypad response.

A related type of application known as a predictive dialer automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human will be available to handle the next call.  Both autodialers and predictive dialers are often used in call centers.

An autodialed call that leaves a prerecorded message is sometimes known as a robocall.

This was last updated in February 2014
Contributor(s): Ivy Wigmore
Posted by: Margaret Rouse

Related Terms

Definitions

  • microtrend

    - A microtrend is a tendency in the direction of some phenomenon that is fairly pervasive within a given sphere of influence and lasts for a few years. (WhatIs.com)

  • viral content

    - Viral content is material, such as an article, an image or a video that spreads rapidly online through website links and social sharing. (WhatIs.com)

  • reinforcement theory

    - Reinforcement theory is a psychological principle maintaining that behaviors are shaped by their consequences and that, accordingly, individual behaviors can be changed through rewards and punishme... (WhatIs.com)

Glossaries

  • Customer relationship management

    - Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

  • Internet applications

    - This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

Ask a Question About autodialerPowered by ITKnowledgeExchange.com

Get answers from your peers on your most technical challenges

Tech TalkComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.