customer satisfaction (CSAT)In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations. Learn More Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM.com’s Metric School will give you tips for designing a metrics strategy that works.
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| Last updated on:
Sep 25, 2008 |
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