customer satisfaction (CSAT)

In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations.

Learn More

Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM.com’s Metric School will give you tips for designing a metrics strategy that works.

Last updated on: Sep 25, 2008

>  Enterprise Software related Research & News >  White Papers for the Retail Industry Are you a Know-IT-All? What technology is solid-state lighting based on? Answer  Sign up for the Word of the Day  Follow us on Twitter WORD OF THE DAY... photometric stereo LEARN MORE ABOUT... The safest types of biometric devices wear leveling write amplification write endurance decision management business process governance Profile-Driven Storage Resilient File System (ReFS) Security, Trust and Assurance Registry (STAR) Windows Server 8 community cloud managed storage facial recognition Shared serial-attached SCSI (SAS) open compute project BIOS password dynamic BPM (business process management) social BPM (business process management) in-circuit emulator (ICE) above the fold logic simulator photometric stereo dynamic case management (DCM) raw device mapping (RDM) WhatIs.com RSS Feeds