What is customer satisfaction (CSAT)? - Definition from WhatIs.com

Definition

customer satisfaction (CSAT)

Part of the Business terms glossary:

In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations.

Learn More

Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM.com’s Metric School will give you tips for designing a metrics strategy that works.

This was last updated in September 2008
Posted by: Margaret Rouse

Related Terms

Definitions

  • interim CIO (interim chief information officer)

    - An interim CIO is an experienced chief information officer employed by a company on a temporary basis to lead or transform its IT organization. (SearchCIO.com)

  • bill of lading (BoL, B/L)

    - A bill of lading (also seen as B/L and BoL) is a document given to a shipper by the carrier that details the shipment and serves as a means of transferring the title of goods. (WhatIs.com)

  • venture capital (VC)

    - Venture capital (VC) is funding invested, or available for investment, in an enterprise that offers the probability of profit along with the possibility of loss. (WhatIs.com)

Glossaries

  • Business terms

    - Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • Internet applications

    - This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

Ask a Question About customer satisfaction (CSAT)Powered by ITKnowledgeExchange.com

Get answers from your peers on your most technical challenges

Tech TalkComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.