In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations.
Answering FAQs about customer satisfaction
Columnist John Ragsdale answers some of the mos...(SearchCRM.com)
Transparency, honesty sweeten customer experiences, Gartner says
Highly personalized relationships with customer...(SearchCRM.com)
Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM.com’s Metric School will give you tips for designing a metrics strategy that works.