customer satisfaction (CSAT)

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Definitions

• authorized service provider (ASP)

  - An authorized service provider (ASP) is an individual or an organization that is permitted to service products that are covered by warranties held by another entity. Service conducted by anyone oth... (SearchITChannel.com)

• hosted services

  - Hosted services are outsourced information technology (IT) systems and functions. A hosted service provider owns and oversees infrastructure, software and administrative tasks and makes the system ... (SearchITChannel.com)

• VAR agreement (value-added reseller agreement)

  - A VAR agreement is a legal contract between a manufacturer and a value-added reseller that specifies details of the rights and obligations of both parties. (SearchITChannel.com)

Glossaries

• Business terms

  - Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• Call centers

  - Terms related to call centers, including definitions about inbound and outbound call center and words and phrases about customer relationship management (CRM).

• Internet applications

  - This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

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