What is flushing the queue? - Definition from WhatIs.com

Definition

flushing the queue

Part of the Business terms glossary:

Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).

This was last updated in March 2007
Posted by: Margaret Rouse

Related Terms

Definitions

  • professional services

    - Professional services, in the IT context, are services that a contractor or product vendor provides to help customers plan, design, implement and manage technology projects and systems. (SearchITChannel.com)

  • paternalistic leadership

    - Paternalistic leadership is a managerial style in which a dominant patriarch takes complete charge of his subordinates, the employees in an organization. (SearchCIO.com)

  • vCIO (virtual CIO)

    - A vCIO, or virtual CIO, serves as an organization's chief information officer, but is a contractor rather than a regular employee. (SearchITChannel.com)

Glossaries

  • Business terms

    - Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • Internet applications

    - This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

Ask a Question. Find an Answer.Powered by ITKnowledgeExchange.com

Ask An IT Question

Get answers from your peers on your most technical challenges

Ask Question

Tech TalkComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.