What is flushing the queue? - Definition from WhatIs.com


flushing the queue

Part of the Business terms glossary:

Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).

This was last updated in March 2007
Posted by: Margaret Rouse

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