What is incident? - Definition from WhatIs.com
Part of the Network administration glossary:

An incident, in the context of information technology, is an event that is not part of normal operations that disrupts operational processes. An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure. Security incidents are events that indicate that an organization's systems or data may have been compromised.

In this context, an event can be any occurence that has significance for system hardware or software, including those that are part of normal operations. Incidents include minor disruptions, such as running out of disk space on a desktop machine, as well as major disruptions, such as data breaches involving the exposure of sensitive information.

As an element of IT Service Management (ITSM), incident management involves returning a disrupted service to normal as quickly as possible after an incident, in a way that minimizes any negative impact on the business. To that end, the process starts with identifying incidents that are sufficiently serious to be a cause for concern and then categorizing those incidents according to the source of the problem, the severity, the assets affected, the roles of affected personnel and the method of resolution.

See a brief video about ITIL incident management activities:

This was last updated in November 2008
Posted by: Margaret Rouse

Related Terms

Definitions

  • IT incident report

    - An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled. (searchITOperations.com)

  • problem

    - A problem, in an IT service management (ITSM) context, is an issue that could cause an incident. (WhatIs.com)

  • Amazon Simple Storage Service (Amazon S3)

    - Amazon Simple Storage Service (Amazon S3) is an object storage service from Amazon Web Services that enables developers to back up and archive data. (searchAWS.com)

Glossaries

  • Network administration

    - Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

  • Internet applications

    - This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

Ask a Question. Find an Answer.Powered by ITKnowledgeExchange.com

Ask An IT Question

Get answers from your peers on your most technical challenges

Ask Question
  • Looking for a career in cloud security

    Dr. Rajeev Papneja (Chief Operations Officer at ESDS Software Solution Pvt Ltd.) says “In North America, there is a great demand for open source experts in the cloud security arena due to their fle...

  • Security risks with AWS machine learning

    Before we would want to give an answer to this, we would like to know do you have a business case for asking this question or is it a homework question. If you have a good business case ...

  • What is my first step to becoming a CIO?

    We answer technical questions on this site. We do not know you aptitude, abilities or what jobs are available in the geographic are you would like to work in. I suggest you discuss this with...

Tech TalkComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.