Browse Definitions:
Definition

return merchandise authorization (RMA)

An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Most mail-order businesses have a policy concerning returns. Some companies allow only defective products to be returned; others allow any software to be returned if it is unopened. To return a defective product, a typical process is:

  • First, the customer must call the technical support office and speak with a technician. The technician helps to determine whether the product is indeed defective. This usually involves the customer answering several questions and following the technician's directions for testing the product in question. If the technician feels that the product is defective, the technician issues an RMA. This process is especially important concerning software. Most merchants do not allow the return of software unless the packaging is unopened. This policy prevents software piracy . Some merchants allow the customer to send an e-mail message requesting an RMA instead of having to call.
  • Secondly, the customer must write the RMA number on the outside of the box that the product is being shipped in. It is important to mail all the original boxes, manuals, and any other items along with the product. If a return is sent without an RMA number, the merchant can return the product to the customer or charge a restocking fee.
  • Finally, the customer mails the product. Most merchants recommend using a shipping company that can track packages.
RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the customer hasn't received any information about the return, the customer can call the merchant and use the RMA number as a reference.
This was last updated in March 2011

Join the conversation

5 comments

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

Great. Very informative
Cancel
Unfortunately, not all eCommerce platforms have built-in RMA systems, and Magento is not ab exclusion. So for my Magento store I use a special extension (http://amasty.com/magento-rma.html) to manage RMA process.
Cancel
SUPPLIER IN BANGKOK NAME
SATIENTHAI INTL PARTNERSHIP LTD
TEL : 0066958058655
Cancel
NO CONTACT NEARLY ONE MONTH
FROM BANGKOK SHIPPER AND THE
SHIPPING LINE
Cancel
I would like to comment on the last paragraph:

"RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the customer hasn't received any information about the return, the customer can call the merchant and use the RMA number as a reference."

This is a very tedious process that vendors still have to deal with unfortunately in this day in age.

Instead of doing that unproductive work, vendor employees can focus more on tasks that actually make money for the company.

How do you solve that problem then? Simply 'outsource' the process to a tool like what http://rmaportal.com - they have a built a sophisticated tool that handles merchandize return processing quite painless both for vendor and customers.

I would recommend that tool to all vendors that want to ensure customers are getting the support that they deserve, while also allocating their resources properly.
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

  • PCAOB (Public Company Accounting Oversight Board)

    The Public Company Accounting Oversight Board (PCAOB) is a Congressionally-established nonprofit that assesses audits of public ...

  • cyborg anthropologist

    A cyborg anthropologist is an individual who studies the interaction between humans and technology, observing how technology can ...

  • RegTech

    RegTech, or regulatory technology, is a term used to describe technology that is used to help streamline the process of ...

SearchSecurity

  • email spam

    Email spam, or junk email, is unsolicited bulk messages sent through email with commercial, fraudulent or malicious intent.

  • distributed denial of service (DDoS) attack

    A distributed denial-of-service attack occurs when an attack originates from multiple computers or devices, usually from multiple...

  • application whitelisting

    Application whitelisting is the practice of identifying applications that have been deemed safe for execution and restricting all...

SearchHealthIT

  • athenahealth Inc.

    Based in Watertown, Mass., athenahealth Inc. is a leading vendor of cloud-based EHRs for small to medium-sized physician ...

  • Affordable Care Act (ACA or Obamacare)

    The Affordable Care Act (ACA) is legislation passed in 2010 that changed how uninsured Americans enroll in and receive healthcare...

  • HIPAA Privacy Rule

    The Standards for Privacy of Individually Identifiable Health Information, commonly known as the HIPAA Privacy Rule, establishes ...

SearchDisasterRecovery

  • disaster recovery as a service (DRaaS)

    One approach to a strong disaster recovery plan is DRaaS, where companies offload data replication and restoration ...

  • data recovery

    Data recovery restores data that has been lost, accidentally deleted, corrupted or made inaccessible. Learn how data recovery ...

  • disaster recovery plan (DRP)

    A company's disaster recovery policy is enhanced with a documented DR plan that formulates strategies, and outlines preparation ...

SearchStorage

  • yottabyte (YB)

    A yottabyte is a measure of theoretical storage capacity and is 2 to the 80th power bytes, or, in decimal, approximately 1,000 ...

  • Kilo, mega, giga, tera, peta, exa, zetta and all that

    Kilo, mega, giga, tera, peta, exa, zetta are among the list of prefixes used to denote the quantity of something, such as a byte ...

  • brontobyte

    A brontobyte is a measure of memory or data storage that is equal to 10 to the 27th power of bytes.

SearchSolidStateStorage

  • SSD caching

    SSD caching, also known as flash caching, is the temporary storage of data on NAND flash memory chips in a solid-state drive so ...

  • NVDIMM (Non-Volatile Dual In-line Memory Module)

    An NVDIMM (non-volatile dual in-line memory module) is hybrid computer memory that retains data during a service outage.

  • NAND mirroring

    NAND mirroring has been proposed to break the security in certain portable devices that use NAND flash memory for encryption.

SearchCloudStorage

  • RESTful API

    A RESTful application program interface breaks down a transaction to create a series of small modules, each of which addresses an...

  • cloud storage infrastructure

    Cloud storage infrastructure is the hardware and software framework that supports the computing requirements of a private or ...

  • Zadara VPSA and ZIOS

    Zadara Storage provides block, file or object storage with varying levels of compute and capacity through its ZIOS and VPSA ...

Close