Definition

screen pop

Part of the Call centers glossary:

A screen pop is a feature of a computer telephony integration (CTI) application that automatically displays all of the relevant caller and account information on a call center agent's screen during a call.

Next Steps

Amex warns over ID-theft pop-up
American Express has warned on-line account hol...
(ComputerWeekly.com)
Some help with debugging
Many times we would like to start debugging fro...
(SearchSAP.com)

Caller ID , voice response or an automatic call distributor (ACD) may be used to match the incoming call against a customer database to identify the caller before the connection is made to the agent.

This was last updated in August 2006

Posted by: Margaret Rouse

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Glossaries

Call centers
- Terms related to call centers, including definitions about inbound and outbound call center and words and phrases about customer relationship management (CRM).
Telecom
- Terms related to telecom, including definitions about telecommunication service providers and words and phrases about voice, video and Internet communication.
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- Terms related to software applications, including definitions about software programs for vertical industries and words and phrases about software development, use and management.

Dig Deeper

Amex warns over ID-theft pop-up

American Express has warned on-line account holders of an unauthorised security pop-up that appears on its home screen. (ComputerWeekly.com)
Some help with debugging

Many times we would like to start debugging from a Pop-up screen. Here's a way to do just that. (SearchSAP.com)
Controlling pop-up windows through JavaScript

Controlling pop-up windows through JavaScript (SearchDomino.com)

Continue Reading About screen pop

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