Social BPM adds social, or Web 2.0, components such as wikis and social networking to more traditional components in BPM initiatives. Use of social BPM allows for more direct user interaction. The practice can also allow process teams to tap resources outside the company, encouraging a more collaborative, transparent approach to process improvement.
The social BPM methodology is most often used in organizations with cultures based on openness and transparency -- for instance, agencies encouraging their constituents to contribute opinions and suggestions. Social BPM is important because it helps eliminate the barrier between BPM decision makers and the users affected by their decisions, creating a forum for communication that companies can leverage to change and improve business processes.
Continue reading about social BPM:
> Getting started with social BPM
> Is social BPM a methodology?