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social BPM (business process management)

This definition is part of our Essential Guide: Enterprise architect's guide to optimal BPM workflow

Social business process management (BPM) is an approach to improving business processes that seeks to break down silos by encouraging a more collaborative, transparent approach to process improvement.

Social BPM takes advantage of social media tools such as subscription feeds, real-time collaboration, communities, tagging, walls and wikis to improve communication. A major benefit of social BPM is that it helps eliminate the barrier between BPM decision makers and the users affected by their decisions.


This was last updated in February 2012

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