Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

complex event processing (CEP) - Complex event processing (CEP) is the use of technology to predict high-level events.
conduct risk - Conduct risk refers to the potential for a company's actions or behavior to harm its customers, stakeholders or broader market integrity.
confirmation bias - Confirmation bias is a cognitive error in which information that supports a pre-existing belief is assigned more value than other information.
consignment inventory - Consignment inventory is a supply chain model in which a product is sold by a retailer, but ownership is retained by the supplier until the product has been sold.
content personalization - Content personalization is a branding and marketing strategy in which webpages, email and other forms of content are tailored to match the characteristics, preferences or behaviors of individual users.
content services platform - A content services platform is cloud-based SaaS software that enables users to create, share, collaborate on and store text, audio and video content.
contextual marketing - Contextual marketing is an online marketing strategy model in which people are served with targeted advertising based on their search terms or their recent browsing behavior.
contingency plan - A contingency plan is a course of action designed to help an organization respond effectively to a significant future incident, event or situation that may or may not happen.
contingent workforce - A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.
continuous performance management - Continuous performance management, in a human resource (HR) management context, is the supervision of an employee's performance through one-on-one discussions and ongoing feedback from supervisors during regularly scheduled check-ins.
control framework - A control framework is a data structure that organizes and categorizes an organization’s internal controls, which are practices and procedures established to create business value and minimize risk.
control loop - A control loop is a system made up of all the hardware components and software control functions needed for the measurement and adjustment of a variable that controls an individual process.
control system - A control system is a set of mechanical or electronic devices that regulates other devices or systems by way of control loops.
CONUS (continental United States) - Refers to the continental United States.
coopetition (co-opetition) - Coopetition is a business strategy that uses insights gained from game theory to understand when it is better for competitors to work together.
COPE (corporate-owned, personally enabled) - COPE (corporate-owned personally-enabled) is a business model in which an organization provides its employees with mobile computing devices and allows the employees to use them as if they were personally-owned notebook computers, tablets or smartphones.
core competencies - For any organization, its core competencies refer to the capabilities, knowledge, skills and resources that constitute its 'defining strengths.
core HR (core human resources) - Core HR (core human resources) is an umbrella term that refers to the basic tasks and functions of an HR department as it manages the employee lifecycle.
corporate account manager (CAM) - In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR.
corporate culture - Corporate culture is the collection of values, beliefs, ethics and attitudes that characterize an organization and guide its practices.
corporate culture model - A corporate culture model is the organizing principle behind the values, beliefs and attitudes that characterize a company and guide its practices.
corporate division - A corporate division, also known as a business division, is a discrete part of a company that may operate under the same name and legal responsibility or as a separate corporate and legal entity under another business name.
corporate social responsibility (CSR) - Corporate social responsibility (CSR) is a strategy undertaken by companies to not just grow profits, but also to take an active and positive social role in the world around them.
COSO cube - The COSO cube is a diagram that shows the relationship among all parts of an internal control system.
cost containment - Cost containment is a process of judiciously reducing costs in a business or limiting them to a constant level.
cost management - Cost management is the process of planning and controlling the budget of a business.
cost of goods sold (COGS) - Cost of goods sold (COGS) is the total of the costs directly attributable to producing things that can be sold.
cost price - Cost price is the total amount of money that it costs a manufacturer to produce a given product or provide a given service.
crisis management - Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event, while maintaining business continuity.
cross-docking - Cross-docking is the practice of unloading goods from inbound delivery vehicles and loading them directly onto outbound vehicles.
CSO (Chief Security Officer) - A Chief Security Officer (CSO) is a C-suite executive responsible for a company's physical and digital security.
culture of failure (blameless culture) - A culture of failure is a set of shared values, goals and practices that encourages learning through experimentation.
currency - Currency is anything that is generally accepted to have value as a medium of exchange so that it can be traded for goods and services.
customer account record - A customer account record is the basic unit of information about a customer that resides in a CRM, or customer relationship management system.
customer experience (CX) - Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services.
customer health score - A customer health score is a value that indicates the long-term prospect for a customer to drop off or, conversely, to become a high-value, repeat customer through renewal or Cross-selling or up-selling strategies.
customer journey map - A customer journey map is a visual representation of the stages a customer goes through when interacting with a company.
customer lifecycle - In customer relationship management (CRM), customer lifecycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using and maintaining loyalty to a product or service.
customer satisfaction (CSAT) - Customer satisfaction (CSAT) is a measure of the degree to which a product or service meets customer expectations.
customer segmentation - Customer segmentation is the practice of dividing a customer base into groups of individuals that have similar characteristics relevant to marketing, such as age, gender, interests and spending habits.
CVO (Chief Visionary Officer) - The Chief Visionary Officer (CVO) is a newer title where the holder is expected to have a broad and comprehensive knowledge of all matters related to the business of the organization, as well as the vision required to steer its course into the future.
CYOD (choose your own device) - CYOD (choose your own device) is an employee provisioning model in which an organization allows people to select the mobile devices they would like, usually from a limited number of options.
daily stand-up meeting - A daily stand-up meeting is a short organizational meeting that is held each day.
Data as a Service (DaaS) - Data as a Service (DaaS) is an information provision and distribution model in which data files (including text, images, sounds, and videos) are made available to customers over a network, typically the Internet.
data broker (information broker) - A data broker, also called an information broker or information reseller, is a business that collects large amounts of personal information about consumers.
data historian - A data historian is a software program that records the data created by processes running in a computer system.
data modeling - Data modeling is the process of creating a simplified visual diagram of a software system and the data elements it contains, using text and symbols to represent the data and how it flows.
data monetization - Data monetization is the act of measuring the economic benefit of corporate data.
data point - A data point is a discrete unit of information.
days inventory outstanding (DIO) - Days inventory outstanding (DOI) is the average number of days it takes for inventory to be sold.
days sales outstanding (DSO) - Days sales outstanding (DSO) is the measurement of the average number of days it takes a business to collect payments after a sale has been made.
deal registration - Deal registration is a common feature of vendors' channel partner programs in which a channel partner, such as a value-added reseller (VAR), informs the vendor about a sales lead.
decision tree - A decision tree is a graph that uses a branching method to illustrate every possible output for a specific input.
Dell Technologies Partner Program - The Dell Technologies Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.
demand planning - Demand planning is the process of forecasting the demand for a product or service so it can be produced and delivered more efficiently and to the satisfaction of customers.
demand shaping - Demand shaping is an operational supply chain management (SCM) strategy where a company uses tactics such as price incentives, cost modifications and product substitutions to entice customers to purchase specific items.
demand signal repository (DSR) - A demand signal repository (DSR) is a database that aggregates sales and demand data at the merchant's point of sale (POS).
demand-driven manufacturing (DDM) - Demand-driven manufacturing (DDM) is an approach to manufacturing where production is based on actual orders rather than forecasts.
descriptive modeling - Descriptive modeling is a mathematical process that describes real-world events and the relationships between factors responsible for them.
DevOps 2.0 - DevOps 2.0 is the extension of DevOps practices through the entire organization, beyond development and IT ops.
digital accessibility - Digital accessibility is design of technology products and environments to help people with various disabilities not be impeded or otherwise unable to partake in use of the service, product or function.
digital core - Digital core is the technology platforms and applications that allow organizations to transform into digital businesses and meet the new needs of the digital economy.
digital disruption - Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of existing goods and services.
digital enterprise - A digital enterprise is an organization that uses technology as a competitive advantage in its internal and external operations.
digital labor - Digital labor is work that is performed by robotic process automation (RPA) systems.
digital leadership - Digital leadership is the strategic use of a company's digital assets and emerging technologies to achieve business goals.
digital manufacturing - Digital manufacturing is a technology-based approach to production that links different data silos and processes in the manufacturing lifecycle so that stakeholders can make better business decisions both comprehensively and at each step.
digital profiling - Digital profiling is the process of gathering and analyzing information about an individual that exists online.
digital strategy (digital media strategy) - A digital strategy, sometimes called a digital media strategy, is a plan for maximizing the business benefits of data assets and technology-focused initiatives.
digital supply chain - A digital supply chain is a supply chain whose foundation is built on web-enabled capabilities.
digital thread - A digital thread is a data-driven communication framework that connects traditionally siloed elements in manufacturing processes and provides an integrated view of an asset throughout the manufacturing lifecycle.
digital trust - Digital trust is the confidence users have in the ability of people, technology and processes to create a secure digital world.
digital twin - A digital twin is a virtual representation of a real-world entity or process.
direct digital marketing (DDM) - Direct digital marketing (DDM) is the electronic delivery of relevant communications to specific recipients.
direct market reseller (DMR) - A direct market reseller (DMR), also known as an e-tailer, is a company that sells directly to consumers online without operating storefront operations of any kind.
direct marketing - Direct marketing is a type of advertising campaign that seeks to elicit an action (such as an order, a visit to a store or website or a request for further information) from a selected group of consumers in response to communication from a marketer.
disambiguation - Disambiguation is the process of determining a word's meaning -- or sense -- within its specific context.
disaster recovery (DR) test - A disaster recovery test (DR test) is the examination of each step in a disaster recovery plan as outlined in an organization's business continuity/disaster recovery (BCDR) planning process.
disaster recovery plan (DRP) - A disaster recovery plan (DRP) is a documented, structured approach that describes how an organization can quickly resume work after an unplanned incident.
discrete manufacturing - Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen.
distributed control system (DCS) - A distributed control system (DCS) is a digital automated industrial control system (ICS) that uses geographically distributed control loops throughout a factory, machine or control area.
distribution center - A distribution center is a product storage and shipping building that stores goods a company produces.
distribution channel - A distribution channel is the network of individuals and organizations involved in getting a product or service from the producer to the customer.
distribution requirements planning (DRP) - Distribution requirements planning (DRP) is a systematic process to make the delivery of goods more efficient by determining which goods, in what quantities and at what location, are required to meet anticipated demand.
distributor agreement (distribution agreement) - A distributor agreement, also known as a distribution agreement, is a contract between channel partners that stipulates the responsibilities of both parties.
DMAIC (define, measure, analyze, improve, control) - DMAIC (define, measure, analyze, improve, control) is Six Sigma tool for improving an existing process.
dogfood - Dogfood is an expression that means to use the product or service that you are trying to sell.
dropshipping - Dropshipping is an e-commerce retail model that allows stores to sell products without keeping any physical inventory.
dual sourcing - Dual sourcing is the supply chain management practice of using two suppliers for a given component, raw material, product or service.
e-business (electronic business) - E-business (electronic business) is the conduct of business processes on the internet.
e-recruitment (e-recruiting) - E-recruitment is an umbrella term for any electronic-based recruiting and recruitment management activity.
electric grid - An electric grid is a network of synchronized power providers and consumers that are connected by transmission and distribution lines and operated by one or more control centers.
emergency communications plan (EC plan) - An emergency communications plan (EC plan) is a document that provides guidelines, contact information and procedures for how information should be shared during all phases of an unexpected occurrence that requires immediate action.
emergency management plan - An emergency management plan should include measures that provide for the safety of personnel and, if possible, property and facilities.
emotional intelligence (EI) - Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.
employee churn - Employee churn is the overall turnover in an organization's staff as existing employees leave and new ones are hired.
employee engagement - Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.
employee onboarding and offboarding - Employee onboarding involves all the steps needed to get a new employee successfully deployed and productive, while offboarding involves separating an employee from a firm.
employee productivity - Employee productivity, sometimes referred to as workforce productivity, is an assessment of the efficiency of a worker or group of workers.
end of life (EOL) - End of life (EOL), in the context of manufacturing and product lifecycles, is the final stages of a product's existence.