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- ABA - SCR
- SER - WOR
ABA - SCR
- service level - Service level describes, usually in measurable term...
- silent monitoring - Silent monitoring refers to the practice of...
- skill based routing - Skill-based routing (SBR) is a componen...
- skill-based routing - Skill-based routing (SBR) is a componen...
- skill-based routing (SBR) - Skill-based routing (SBR) i...
- social CRM - Social CRM is customer relationship management fostered b...
- social media analytics - Social media analytics is the pra...
- speech recognition - Speech recognition is the ability of a ma...
- speech recognition - Voice or speech recognition is the abilit...
- support level - Level of support indicates a specific extent of tec...
- talking translator - A talking translator is a program that tr...
- Top searches of 2008 - What were people searching the WhatIs...
- trouble report - A trouble ticket (sometimes called a trouble repo...
- trouble ticket - A trouble ticket (sometimes called a trouble repo...
- trouble ticket (trouble report) - A trouble ticke...
- v-rep - In customer relationship management (CRM), a virtual agent (sometim...
- Value Analysis - Incremental Revenue (Value) Analysis is a process...
- virtual agent - In customer relationship management (CRM), a virtua...
- virtual agent (intelligent virtual agent, virtu...
- virtual rep - In customer relationship management (CRM), a virtual ag...
- voice recognition - Voice or speech recognition is the ability ...
- voice recognition (speech recognition)
- Web self-service - Web self-service is a type of electronic supp...
- WFM software - Workforce management (WFM) software is an umbrella te...
- WFO software - Workforce optimization (WFO) software is a program su...
- Workforce management (WFM) software - Workfor...
- Workforce management software - Workforce managemen...
- workforce optimization (WFO) software - Wor...
- Workforce optimization software - Workforce optim...
ABA - SCR

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Security
IT Channel
Financial and HR Applications
Windows Server
Data Center
Consumerization
CIO
Storage

Security

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- computer forensics (cyber forensics)
  
  Computer forensics is the application of investigation and analysis techniques to gather and preserve evidence from a particular computing device in a way that is suitable for presentation in a court of law.
- multifactor authentication (MFA)
  
  Multifactor authentication (MFA) is a security system in which more than one form of authentication is implemented to verify the legitimacy of a transaction... (Continued)
- security information and event management (SIEM)
  
  Security information and event management (SIEM) is an approach to security management that seeks to provide a holistic view of organization’s information technology (IT) security.
IT Channel

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- Apple Authorized Service Provider (Apple ASP)
  
  An Apple Authorized Service Provider (Apple ASP) is an individual or organization that can legally service Apple products although their warranties are held by other entities. Service by anyone other than an authorized service provider (ASP) will render a product's warranty void.
- authorized service provider (ASP)
  
  An authorized service provider (ASP) is an individual or an organization that is permitted to service products that are covered by warranties held by another entity. Service conducted by anyone other than an authorized service provider will generally render a warranty void.
- hosted services
  
  Hosted services are outsourced information technology (IT) systems and functions. A hosted service provider owns and oversees infrastructure, software and administrative tasks and makes the system available to clients, usually over the Internet.
Financial and HR Applications

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- Automatic Data Processing Inc. (ADP)
  
  Automatic Data Processing Inc. (ADP) is a global business outsourcing services provider headquartered in Roseland, N.J.
- Kronos Inc.
  
  Kronos Inc. is a provider of workforce management software and associated services headquartered in Chelmsford, Mass.
- BPaaS (Business Process as a Service)
  
  Business Process as a Service (BPaaS) is a form of business process outsourcing (BPO) that employs a cloud computing service model.
Windows Server

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- Microsoft FIM (Microsoft Forefront Identity Manager)
  
  Microsoft Forefront Identity Manager (FIM) is a self-service identity management software suite.
- Microsoft Software Assurance (SA)
  
  Microsoft Assurance Software is a program that was introduced in 2002 to help users with the maintenance of Microsoft Windows, Microsoft Office and applications for the server and desktop.
- DCPromo (Domain Controller Promoter)
  
  DCPromo (Domain Controller Promoter) is a tool in Active Directory that installs and removes Active Directory Domain Services and promotes domain controllers.
Data Center

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- Opscode Chef
  
  Chef is an open-source systems management and cloud infrastructure automation framework created by Opscode. Devops can use Chef to deploy and manage servers and applications in-house and in the cloud.
- Zabbix
  
  Zabbix is an open-source tool designed to monitor networks, servers, appliances and other hardware through a Linux-based server, which communicates to the native agents that are available for many operating systems, including Linux, UNIX and Windows.
- bare-metal provisioning
  
  Bare-metal provisioning is the process of installing an operating system (OS) or Type 1 hypervisor directly on a computer's hardware.
Consumerization

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- SoMoClo (social, mobile and cloud)
  
  SoMoClo (social, mobile and cloud) is the convergence of collaborative, on-the-go technologies that allow users to access data and applications from anywhere at any time.
- SoLoMo (social, local and mobile)
  
  SoLoMo (social, local and mobile) is a term representing the convergence of collaborative, location-based and on-the-go technologies, primarily used for marketing and discovery purposes.
- Samsung Galaxy Note (Samsung GN)
  
  Samsung Galaxy Note is a large Android smartphone with a touchscreen and stylus that is manufactured by Samsung Electronics.
CIO

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- Vine (Vine app)
  
  Vine is a free mobile application that enables users to record and share an unlimited number of short, looping video clips with a maximum length of six seconds.
- Google Wallet
  
  Google Wallet is a mobile payment system developed by Google that allows smartphone users to store debit and credit card information for online and in-store purchases.
- sunk cost (SC)
  
  A sunk cost is money that has already been spent and cannot be recovered. Logic dictates that because sunk costs will not change -- no matter what actions are taken -- they should not play a role in decision-making. Emotionally, however, the more someone invests time, effort and money on something, the harder it becomes to leave it and move on.
Storage

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- I/O contention (input/output contention)
  
  I/O contention (input/output contention), occurs when virtual machines compete for I/O resources because there is a limited storage bandwidth.
- erasure coding
  
  Erasure coding (EC) is a method of data protection in which data is broken into fragments, expanded and encoded with redundant data pieces, and stored across a set of different locations, such as disks, storage nodes or geographic locations.
- pNFS (Parallel NFS)
  
  The Parallel Network File System (pNFS) is part of the NFS v4.1 protocol that allows compute clients to access storage devices directly and in parallel.

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