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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • supplier relationship management (SRM)

    Supplier relationship management (SRM) is a systematic approach to evaluating and partnering with vendors that supply goods, materials and services to an organization, determining each supplier's contribution to success, and developing strategies to improve their performance.

  • IT service delivery

    IT service delivery is the way a corporation provides users access to IT services, such as applications, data storage and other business resources. IT service delivery covers design, development, deployment, operation and retirement.

  • ERP (enterprise resource planning)

    ERP, or enterprise resource planning, is software designed to manage and integrate the functions of core business processes like finance, HR, supply chain and inventory management in a single system.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • 3D (three dimensions or three dimensional)

    3D, or three dimensional, refers to the three spatial dimensions of width, height and depth.

  • RAM (random access memory)

    Random access memory (RAM) is the hardware in a computing device that provides temporary storage for the operating system (OS), software programs and any other data in current use so they're quickly available to the device's processor.

  • cyberterrorism

    Cyberterrorism is usually defined as any premeditated, politically motivated attack against information systems, programs, and data that threatens violence or results in violence.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • return on investment (ROI)

    Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or compare the efficiencies of several different investments.

  • What is DevOps? The ultimate guide

    The word 'DevOps' is a combination of the terms 'development' and 'operations,' meant to represent a collaborative or shared approach to the tasks performed by a company's application development and IT operations teams.

  • business case

    A business case is a formal document or verbal value proposition that outlines the justification for commencing a project or undertaking a specific task.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • raw data (source data or atomic data)

    Raw data is the data originally generated by a system, device or operation, and has not been processed or changed in any way.

  • return on investment (ROI)

    Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or compare the efficiencies of several different investments.

  • cryptography

    Cryptography is a method of protecting information and communications using codes, so that only those for whom the information is intended can read and process it.

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Networking
  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

  • private 5G

    Private 5G is a wireless network technology that delivers 5G cellular connectivity for private network use cases.

  • NFVi (network functions virtualization infrastructure)

    NFVi (network functions virtualization infrastructure) encompasses all of the networking hardware and software needed to support ...

Security
  • virus (computer virus)

    A computer virus is a type of malware that attaches itself to a program or file. A virus can replicate and spread across an ...

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the ...

  • cryptography

    Cryptography is a method of protecting information and communications using codes, so that only those for whom the information is...

CIO
  • B2B (business to business)

    B2B (business-to-business) is a type of commerce involving the exchange of products, services or information between businesses, ...

  • return on investment (ROI)

    Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or ...

  • big data as a service (BDaaS)

    Big data as a service (BDaS) is the delivery of data platforms and tools by a cloud provider to help organizations process, ...

HRSoftware
  • talent acquisition

    Talent acquisition is the strategic process an organization uses to identify, recruit and hire the people it needs to achieve its...

  • human capital management (HCM)

    Human capital management (HCM) is a comprehensive set of practices and tools used for recruiting, managing and developing ...

  • Betterworks

    Betterworks is performance management software that helps workforces and organizations to improve manager effectiveness and ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

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