CRM is a business process that requires a special combination of customer-centric strategy and technical know-how. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives.

View the complete archive of CRM and Call Center Management news, research and expert advice.

Go to SearchCRM.com

Recently on SearchCRM.com

The misnomer of 'customer lifecycle management'

Is customer lifecycle management really just about iterations of contact with customers and prospects?

Browse CRM Topics