CRM is a business process that requires a special combination of customer-centric strategy and technical know-how. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives.

View the complete archive of CRM and Call Center Management news, research and expert advice.

Go to SearchCRM.com

Recently on SearchCRM.com

Honing lead generation techniques with your CRM system

You can collect lead generation data from multiple sources and use a CRM system to target marketing and sales campaigns.

Browse CRM Topics