CRM is a business process that requires a special combination of customer-centric strategy and technical know-how. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives.

View the complete archive of CRM and Call Center Management news, research and expert advice.

Go to SearchCRM.com

Recently on SearchCRM.com

Salesforce in-app mobile customer service hits beta

Salesforce has released Salesforce 1 Service Cloud SOS in beta, a mobile customer service application with live chat.

Browse CRM Topics