6 Results for:TCPA
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Businesses brace for FCC's ban on AI robocalls
12 Feb 2024The FCC's ban on AI-generated robocalls comes in response to growing concern about bad actors using AI to mimic someone's likeness and voice to spread misinformation. Read More
FCC adopts lead generation rules to protect consumer privacy
16 Jan 2024The new rules aim to protect consumers from scam communications perpetuated by robocalls and robotexts and give consumers the ability to choose which companies can contact them. Read More
U.S. data privacy protection laws: 2024 guide
20 Mar 2024Concerns about how personal data is processed and stored is leading to the passage of new privacy regulations that govern how companies handle consumer data. Read More
Call center compliance checklist for hybrid workforces
30 Mar 2022As many call centers embraced remote work amid the COVID-19 pandemic, compliance became difficult to monitor. A checklist can help call center managers maintain proper compliance. Read More
Is dialer technology relevant to CX projects?
28 Jan 2019Live chat is still the preferred method of communication in contact centers, and the use of autodialers helps free up salespeople to speak with callers. Read More
Smartphones sound the death knell for outbound marketing strategies
28 Jul 2017Telemarketing might not be dead, but the near-complete saturation of smartphones in the consumer market has landed some death blows to outbound marketing strategies. Read More