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contact center

A contact center is a central point from which organizations manage all customer interactions across various channels.See More

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social media marketing

Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.

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Educate, empathize in social media strategy during coronavirus

Social media offers an opportunity to connect during a period of isolation, but brands should be careful when adjusting social media strategies. Here...

5 Gen Z marketing trends for businesses to consider

Those born after 1995 are driving trends online for themselves and older generations. These shared experiences are important for marketers to ...

Using Salesforce Social Studio, Harvard saw power of social media

By looking at its social media data with Salesforce, Harvard Graduate School of Education saw more than 65% of article traffic generated through ...

When selling on social media, marketers weigh chatbots vs. humans

Marketers interested in social selling need to weigh whether to use chatbots or deploy actual customer service agents. The decision depends on a ...

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    IT and Business Management

    Effective IT and business management enables an organization to optimize resources and staffing, improve business processes and communication and enforce best practices.

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    IT project management includes overseeing projects for software development, hardware installations, network upgrades, cloud computing and virtualization rollouts, business analytics and data management projects and implementing IT services.

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SearchCompliance
  • ISO 31000 Risk Management

    The ISO 31000 Risk Management framework is an international standard that provides businesses with guidelines and principles for ...

  • pure risk

    Pure risk refers to risks that are beyond human control and result in a loss or no loss with no possibility of financial gain.

  • risk reporting

    Risk reporting is a method of identifying risks tied to or potentially impacting an organization's business processes.

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  • black hat hacker

    A black hat hacker has been historically used to describe one who has malicious intent -- such as theft of information, fraud or ...

  • cookie poisoning

    Cookie poisoning is a type of cyber attack in which a bad actor hijacks, forges, alters or manipulates a cookie to gain ...

  • footprinting

    Footprinting is an ethical hacking technique used to gather as much data as possible about a specific targeted computer system, ...

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  • What is risk mitigation?

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • fault-tolerant

    Fault-tolerant technology is a capability of a computer system, electronic system or network to deliver uninterrupted service, ...

  • synchronous replication

    Synchronous replication is the process of copying data over a storage area network, local area network or wide area network so ...

SearchStorage
  • Remote Direct Memory Access (RDMA)

    Remote Direct Memory Access (RDMA) is a technology that enables two networked computers to exchange data in main memory without ...

  • storage (computer storage)

    Data storage is the collective methods and technologies that capture and retain digital information on electromagnetic, optical ...

  • storage medium (storage media)

    In computers, a storage medium is a physical device that receives and retains electronic data for applications and users and ...

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