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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.See More

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Know-IT-All

  • What's it like to work in a data center?

    Data centers offer competitive salaries, enjoyable work and diverse opportunities for workers in the tech sector whether you want to become an entry-level data center technician or have the necessary skills to become a data center architect.

  • Pick up these key software testing skills

    As testing extends throughout the SDLC, QA engineers do much more than execute a quick functionality check. Pick up these skills to ensure an effective, team-wide approach to quality.

Buzzword Alert

CaaS

Containers as a service (CaaS) is a cloud service that allows software developers to upload, organize, run, scale, manage and stop containers by using a provider's API calls or a web portal interface.

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Essential Knowledge

How can CIOs improve their IT mentorship programs?

According to Deloitte's Anjali Shaikh, CIOs are no better than their C-suite peers at mentoring. An IT talent shortage demands CIOs do better. Here's...

Embedded IT, global talent to define future of IT jobs

As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their ...

IT career skills: Does being a specialist make a difference?

When it comes to developing IT skills, is it better to be the jack-of-all-trades or master of one? Airtel's Harmeen Mehta shares her perspective in ...

Computer vision, machine learning skills help fuel surge in AI jobs

A report by the world's No. 1 job site, Indeed, finds there are more AI jobs than ever, but job-seeker interest is leveling out. What accounts for ...

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SearchCompliance

  • data governance policy

    A data governance policy is a documented set of guidelines for ensuring that an organization's data and information assets are ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

  • compliance as a service (CaaS)

    Compliance as a Service (CaaS) is a cloud service service level agreement (SLA) that specified how a managed service provider (...

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SearchStorage

  • cache memory

    Cache memory, also called CPU memory, is high-speed static random access memory (SRAM) that a computer microprocessor can access ...

  • capacity management

    Capacity management is the broad term describing a variety of IT monitoring, administration and planning actions that are taken ...

  • cloud storage

    Cloud storage is a service model in which data is transmitted and stored on remote storage systems, where it is maintained, ...

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