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PL/SQL (procedural language extension to Structured Query Language)

Definition | SearchOracle

In Oracle database management, PL/SQL is a procedural language extension to structured query language (SQL).

automatic callback

Definition | SearchCRM

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when...

foreign key

Definition | SearchOracle

A foreign key is a column or columns of data in one table that connects to the primary key data in the original table.

Erlang B

Definition | SearchCRM

Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)

Erlang C

Definition | SearchCRM

Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers... (Continued)

click-to-callback

Definition | SearchCRM

Click-to-callback is a Web-based customer relationship management (CRM) technology that enables users browsing a company's Web site to leave a phone ...

Hancock

Definition | SearchCRM

Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records... (continued)

cooked data

Definition | SearchCRM

Cooked data is raw data after it has been processed - that is, extracted, organized, and perhaps analyzed and presented - for further use.

COPPA (Children's Online Privacy Protection Act )

Definition | SearchCRM

The Children's Online Privacy Protection Act (COPPA) is a law passed by the U.S. Congress in 1998 to specifically protect the privacy of children ...

database of record (DBOR)

Definition | SearchSalesforce

A database of record (DBOR) is a repository for centralized storage of information about objects or people... (Continued)

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SearchCompliance

  • smart contract

    A smart contract, also known as a cryptocontract, is a computer program that directly controls the transfer of digital currencies...

  • risk map (risk heat map)

    A risk map, also known as a risk heat map, is a data visualization tool for communicating specific risks an organization faces. A...

  • internal audit (IA)

    An internal audit (IA) is an organizational initiative to monitor and analyze its own business operations in order to determine ...

SearchSecurity

  • evil maid attack

    An evil maid attack is a security exploit that targets a computing device that has been shut down and left unattended.  An evil ...

  • Common Body of Knowledge (CBK)

    In security, Common Body of Knowledge (CBK) is a comprehensive framework of all the relevant subjects a security professional ...

  • rootkit

    A rootkit is a program or, more often, a collection of software tools that gives a threat actor remote access to and control over...

SearchHealthIT

  • value-based healthcare

    Value-based healthcare, also known as value-based care, is a payment model that rewards healthcare providers for providing ...

  • health informatics

    Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction ...

  • clinical trial

    A clinical trial, also known as a clinical research study, is a protocol to evaluate the effects and efficacy of experimental ...

SearchDisasterRecovery

  • crisis communication

    Crisis communication is a method of corresponding with people and organizations during a disruptive event to provide them with ...

  • Zerto

    Zerto is a storage software vendor that specializes in enterprise-class business continuity and disaster recovery in virtual and ...

  • crisis management plan (CMP)

    A crisis management plan (CMP) is a document that outlines the processes an organization will use to respond to a critical ...

SearchStorage

  • SSD write cycle

    An SSD write cycle is the process of programming data to a NAND flash memory chip in a solid-state storage device.

  • data storage

    Data storage is the collective methods and technologies that capture and retain digital information on electromagnetic, optical ...

  • hard disk

    A hard disk is part of a unit -- often called a disk drive, hard drive or hard disk drive -- that stores and provides relatively ...

SearchSolidStateStorage

  • hybrid hard disk drive (HDD)

    A hybrid hard disk drive is an electromechanical spinning hard disk that contains some amount of NAND Flash memory.

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