In Oracle database management, PL/SQL is a procedural language extension to structured query language (SQL).
Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when...
A foreign key is a column or columns of data in one table that connects to the primary key data in the original table.
Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)
Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers... (Continued)
Click-to-callback is a Web-based customer relationship management (CRM) technology that enables users browsing a company's Web site to leave a phone ...
Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records... (continued)
Cooked data is raw data after it has been processed - that is, extracted, organized, and perhaps analyzed and presented - for further use.
The Children's Online Privacy Protection Act (COPPA) is a law passed by the U.S. Congress in 1998 to specifically protect the privacy of children ...
A database of record (DBOR) is a repository for centralized storage of information about objects or people... (Continued)