Browse Definitions :
Definition

24/7 Customer or [24]7 Inc

24/7 Customer is a business process outsourcing (BPO) service provider that provides customer self-service products delivered through a software as a service (SaaS) business model. 

24/7 Customer, which has been rebranded as [24]7 Inc., offers software products targeted at financial services, communications, retail, travel and technology industries. Some of these applications include bill inquiry, credit/debit card fraud alert, flight re-accommodation, inventory check and technical troubleshooting. 

[24]7 Inc. products include:

Predictive Experience (PX) platform - delivers interactive customer self-service products across online, speech, and mobile channels

PX Online - monitors visitor behavior, detects difficulties and leads customers through the system

PX Speech - automates calls

PX Mobile - allows applications on smartphone and tablet devices to automate customer interactions

PX Assist - provides an interaction platform for live chat and voice assistance.

The company manages its outsourcing services from global delivery centers in India, the Philippines and Central America. Founded by P V Kannan and Shanmugam Nagarajan in April 2000, 24/7 Customer has received venture capital from Sequoia Capital and Sherpalo Ventures. 24/7’s customer base includes Capital One, Optus, Lenovo, Sirius XM, Adobe, United and Avis. 

This was last updated in August 2012

Continue Reading About 24/7 Customer or [24]7 Inc

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

  • compliance audit

    A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.

  • regulatory compliance

    Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business...

  • Whistleblower Protection Act

    The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from ...

SearchSecurity

  • Malwarebytes software

    Malwarebytes is a cross-platform anti-malware program that detects and removes malware and other rogue software.

  • Transport Layer Security (TLS)

    Transport Layer Security (TLS) is a protocol that provides authentication, privacy, and data integrity between two communicating ...

  • van Eck phreaking

    Van Eck phreaking is a form of electronic eavesdropping that reverse engineers the electromagnetic fields (EM fields) produced by...

SearchHealthIT

SearchDisasterRecovery

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

  • business continuity software

    Business continuity software is an application or suite designed to make business continuity planning/business continuity ...

  • business continuity policy

    Business continuity policy is the set of standards and guidelines an organization enforces to ensure resilience and proper risk ...

SearchStorage

  • solid-state storage

    Solid-state storage (SSS) is a type of computer storage media made from silicon microchips. SSS stores data electronically ...

  • persistent storage

    Persistent storage is any data storage device that retains data after power to that device is shut off. It is also sometimes ...

  • computational storage

    Computational storage is an information technology (IT) architecture in which data is processed at the storage device level to ...

Close