Browse Definitions :
Definition

A2P messaging (application to person messaging)

Contributor(s): Sarah Lewis

A2P messaging (application to person messaging), also known as enterprise or business SMS, is a type of SMS messaging technique where a text is sent from a software application run by an enterprise to a consumer's device. Mobile users will opt-in to subscribe to text message notifications that allow them to interact with businesses through a mobile network connection. With A2P messaging, the line of communication is typically one-way, meaning the recipient is not always expected to respond.

Since around 98% of all text messages are opened by the receiver, A2P messaging is a cost effective way for businesses to increase engagement with consumers. Popular forms of A2P messages include marketing campaigns, promotional codes, appointment reminders, account pin codes, bank alerts and shipping notifications. Many major industries have adopted A2P technology such as retail, banking, telecom, healthcare and travel.

The reverse of A2P messaging, or P2A messaging, is when a customer initiates an SMS conversation with a software application. A common use case of this is when a mobile device user votes for their favorite contestant on a television show.

Current trends and examples

As A2P messaging becomes a more popular form of sales and marketing communication between a company and its customers, a few examples of current trends are:

  • Two-factor authentication (2FA) to increase account security or verify change's to a user's account, typically by sending a one-time passcode to the user's mobile device.
  • Anti-fraud alerts that are immediately sent to a user when suspicious account activity is detected.
  • The creation of company support channels through applications like Facebook Messenger and WhatsApp.
  • Online reservation systems that can provide real time confirmations and updates.
  • IoT device alerts and notifications between smart devices, such as AI assistants, and mobile phones.
This was last updated in December 2018

Continue Reading About A2P messaging (application to person messaging)

Join the conversation

1 comment

Send me notifications when other members comment.

Please create a username to comment.

What types of A2P messaging notifications have you subscribed to?
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

SearchCompliance

  • compliance audit

    A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.

  • regulatory compliance

    Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business...

  • Whistleblower Protection Act

    The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from ...

SearchSecurity

  • Cybercrime

    Cybercrime is any criminal activity that involves a computer, networked device or a network.

  • data breach

    A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or ...

  • zero-day (computer)

    A zero-day vulnerability, also known as a computer zero day, is a flaw in software, hardware or firmware that is unknown to the ...

SearchHealthIT

SearchDisasterRecovery

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

  • business continuity software

    Business continuity software is an application or suite designed to make business continuity planning/business continuity ...

  • business continuity policy

    Business continuity policy is the set of standards and guidelines an organization enforces to ensure resilience and proper risk ...

SearchStorage

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to ...

  • RAID (redundant array of independent disks)

    RAID (redundant array of independent disks) is a way of storing the same data in different places on multiple hard disks to ...

  • dedicated cloud

    A dedicated cloud is a single-tenant cloud infrastructure, which essentially acts as an isolated, single-tenant public cloud.

Close