Browse Definitions :
Definition

Direct Inward Dialing (DID)

Contributor(s): Pradit Pinyopasakul

Direct Inward Dialing (DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection.

For example, a company might rent 100 phone numbers from the phone company that could be called over eight physical telephone lines (these are called "trunk lines"). This would allow up to eight ongoing calls at a time; additional inbound calls would get a busy signal until one of the calls completed or be able to leave a voice mail message. The PBX automatically switches a call for a given phone number to the appropriate workstation in the company. A PBX switchboard operator is not involved.

A DID system can be used for fax and voice mail as well as for live voice connections. Compared to regular PBX service, DID saves the cost of a switchboard operator, calls go through faster, and callers feel they are calling a person rather than a company.

This was last updated in September 2005

Continue Reading About Direct Inward Dialing (DID)

Join the conversation

3 comments

Send me notifications when other members comment.

Please create a username to comment.

can a DDI be used for both SMS and voice at the same time?
Cancel
please I want to know the actual usage of DID in 3cx or in general . how can I use it for example :: if I have :
1- 8 agents
32 simultaneous calls
? how can I implement that
Cancel
Can a DID also be used for outbound calls, or is it only for inbound calls ?
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

  • smart contract

    A smart contract, also known as a cryptocontract, is a computer program that directly controls the transfer of digital currencies...

  • risk map (risk heat map)

    A risk map, also known as a risk heat map, is a data visualization tool for communicating specific risks an organization faces. A...

  • internal audit (IA)

    An internal audit (IA) is an organizational initiative to monitor and analyze its own business operations in order to determine ...

SearchSecurity

SearchHealthIT

  • Health IT (health information technology)

    Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of ...

  • fee-for-service (FFS)

    Fee-for-service (FFS) is a payment model in which doctors, hospitals, and medical practices charge separately for each service ...

  • biomedical informatics

    Biomedical informatics is the branch of health informatics that uses data to help clinicians, researchers and scientists improve ...

SearchDisasterRecovery

  • risk mitigation

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a data center.

  • ransomware recovery

    Ransomware recovery is the process of resuming options following a cyberattack that demands payment in exchange for unlocking ...

  • natural disaster recovery

    Natural disaster recovery is the process of recovering data and resuming business operations following a natural disaster.

SearchStorage

  • RAID 5

    RAID 5 is a redundant array of independent disks configuration that uses disk striping with parity.

  • non-volatile storage (NVS)

    Non-volatile storage (NVS) is a broad collection of technologies and devices that do not require a continuous power supply to ...

  • petabyte

    A petabyte is a measure of memory or data storage capacity that is equal to 2 to the 50th power of bytes.

Close