Browse Definitions :
Definition

Direct Inward Dialing (DID)

Contributor(s): Pradit Pinyopasakul

Direct Inward Dialing (DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection.

For example, a company might rent 100 phone numbers from the phone company that could be called over eight physical telephone lines (these are called "trunk lines"). This would allow up to eight ongoing calls at a time; additional inbound calls would get a busy signal until one of the calls completed or be able to leave a voice mail message. The PBX automatically switches a call for a given phone number to the appropriate workstation in the company. A PBX switchboard operator is not involved.

A DID system can be used for fax and voice mail as well as for live voice connections. Compared to regular PBX service, DID saves the cost of a switchboard operator, calls go through faster, and callers feel they are calling a person rather than a company.

This was last updated in September 2005

Continue Reading About Direct Inward Dialing (DID)

Join the conversation

3 comments

Send me notifications when other members comment.

Please create a username to comment.

can a DDI be used for both SMS and voice at the same time?
Cancel
please I want to know the actual usage of DID in 3cx or in general . how can I use it for example :: if I have :
1- 8 agents
32 simultaneous calls
? how can I implement that
Cancel
Can a DID also be used for outbound calls, or is it only for inbound calls ?
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

  • compliance audit

    A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.

  • regulatory compliance

    Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business...

  • Whistleblower Protection Act

    The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from ...

SearchSecurity

  • deprovisioning

    Deprovisioning is the process of removing access to a system from an end user who will no longer be utilizing that system.

  • payload (computing)

    In computing, a payload is the carrying capacity of a packet or other transmission data unit. The term has its roots in the ...

  • passphrase

    A passphrase is a string of characters longer than the usual password (which is typically from four to 16 characters long) that ...

SearchHealthIT

SearchDisasterRecovery

SearchStorage

  • computational storage

    Computational storage is defined as an architecture that couples compute with storage in order to reduce data movement. In doing ...

  • data deduplication

    Data deduplication -- often called intelligent compression or single-instance storage -- is a process that eliminates redundant ...

  • public cloud storage

    Public cloud storage, also called storage-as-a-service or online storage is a service model that provides data storage on a ...

Close