Browse Definitions :
Definition

Google Duplex

Google Duplex is an artificial intelligence (AI) chat agent that can carry out specific verbal tasks, such as making a reservation or appointment, over the phone. Duplex, which uses natural language understanding (NLU) and natural language generation (NLG) to carry on a two-way conversation, incorporates interjections and pauses in such a lifelike manner that someone listening in could easily mistake a human-to-computer transaction for a human-to-human conversation.

Duplex is built on a recurrent neural network (RNN) using TensorFlow Extended, a general purpose machine learning platform used at Google. The Duplex system is designed to carry out tasks autonomously but has the ability to signal a human operator should the program not be able to complete the task at hand. 

Duplex was unveiled at Google I/O 2018 along with the rebranding of Google Research to Google AI.  Duplex's voice interface is so realistic that it has been criticized for creating an uncanny valley user experience. In response, Google announced it intends to include a built-in disclosure feature that will alert humans when they are speaking to an artificial intelligence agent and is now describing Duplex as an "automated booking service." 

See also: Google Assistant 

This was last updated in June 2018

Continue Reading About Google Duplex

SearchCompliance
  • ISO 31000 Risk Management

    The ISO 31000 Risk Management framework is an international standard that provides businesses with guidelines and principles for ...

  • pure risk

    Pure risk refers to risks that are beyond human control and result in a loss or no loss with no possibility of financial gain.

  • risk reporting

    Risk reporting is a method of identifying risks tied to or potentially impacting an organization's business processes.

SearchSecurity
  • What is cyber hygiene and why is it important?

    Cyber hygiene, or cybersecurity hygiene, is a set of practices individuals and organizations perform regularly to maintain the ...

  • Pretty Good Privacy (PGP)

    Pretty Good Privacy or PGP was a popular program used to encrypt and decrypt email over the internet, as well as authenticate ...

  • email security

    Email security is the process of ensuring the availability, integrity and authenticity of email communications by protecting ...

SearchHealthIT
SearchDisasterRecovery
  • What is risk mitigation?

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • fault-tolerant

    Fault-tolerant technology is a capability of a computer system, electronic system or network to deliver uninterrupted service, ...

  • synchronous replication

    Synchronous replication is the process of copying data over a storage area network, local area network or wide area network so ...

SearchStorage
  • information lifecycle management (ILM)

    Information lifecycle management (ILM) is a comprehensive approach to managing an organization's data and associated metadata, ...

  • WORM (write once, read many)

    In computer media, write once, read many, or WORM, is a data storage technology that allows data to be written to a storage ...

  • direct access

    In computer storage, direct access is the process of reading and writing data on a storage device by going directly to where the ...

Close