Browse Definitions :
Definition

IBM Watson Assistant

IBM Watson Assistant is a white label cloud service that allows enterprise-level software developers to embed an artificial intelligence (AI) virtual assistant (VA) in the software they are developing and brand the assistant as their own. The service, which gives consumers access to Watson AI is delivered through the IBM Cloud.  

Watson Assistant, which uses Watson AI machine learning (ML) and natural language understanding (NLU), is marketed to businesses that want to have the option of keeping the data that flows through their virtual assistant private. Unlike other vendors that aggregate the information their virtual assistants gather, IBM offers developers the choice of isolating the information their assistant gathers in a private cloud to protect proprietary insights gained through user interaction. Users can interact with the developer’s application through a variety of interfaces, including voice and touch. 

IBM has released a virtual assistant developer toolkit to make it easier for enterprises to integrate intelligent bots with business and collaboration applications.  The vendor’s application sends user input to the Watson Assistant service, which can interact with the vendor’s back-end systems. Watson can create cognitive profiles for each end user’s behaviors and preferences and initiate conversations to make recommendations. IBM also provides developers with a catalog of already configured customer service and industry content packs for automotive and hospitality vertical industries. Developers can also modify Watson Assistant's responses to create an artificial personality that reflects the brand's demographics.

Use cases for Watson Assistant

IBM Watson Assistant is marketed as a solution for companies of any size looking to build their own voice or touch-activated virtual assistant.  IBM has partnered with BMW and Harman Kardon to incorporate Watson Assistant into the auto manufacturers’ models. Watson Assistant allows drivers to ask their cars questions like:  “Do I have enough gas to make it to work without stopping?” and get an answer based on real-time user data. 

Watson Assistant can also act like an in-suite hotel concierge, providing suggestions and information about the local area as well as responding to individual questions. Upon request, Watson Assistant can connect to a hotel thermostat and change the room’s temperature or be programmed to ask guests if they would like to turn lights off or close the drapes at a pre-identified time.

IBM Watson Assistant versus its competitors

IBM claims it gives businesses more control over the information that flows through a virtual assistant than Alexa for Business or Google Assistant. On the consumer side, Apple Siri, Amazon Alexa, Google Assistant, and Microsoft Cortana are among the most prominent competitors to IBM Watson Assistant.

The most significant difference between IBM Watson Assistant and its competitors is that Watson Assistant is not an electronic device that consumers can purchase directly like the Amazon Echo. Instead, the software is embedded within the IBM customer’s software and users are communicating directly with the company that created the product.

This was last updated in July 2018

Continue Reading About IBM Watson Assistant

SearchCompliance

  • information governance

    Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and ...

  • enterprise document management (EDM)

    Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be...

  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

SearchSecurity

  • PKI (public key infrastructure)

    PKI (public key infrastructure) is the underlying framework that enables entities -- users and servers -- to securely exchange ...

  • obfuscation

    Obfuscation means to make something difficult to understand.

  • dumpster diving

    Dumpster diving is looking for treasure in someone else's trash.

SearchHealthIT

SearchDisasterRecovery

  • risk mitigation

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

SearchStorage

  • cloud storage

    Cloud storage is a service model in which data is transmitted and stored on remote storage systems, where it is maintained, ...

  • cloud testing

    Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software ...

  • storage virtualization

    Storage virtualization is the pooling of physical storage from multiple storage devices into what appears to be a single storage ...

Close