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UCC (unified communications and collaboration)

Contributor(s): Matthew Haughn
This definition is part of our Essential Guide: Understanding real-time collaboration tools for business

UCC (unified communications and collaboration) is versatile conferencing software that takes the various methods used in conference calls such as text, audio, video and virtual white boards and makes them available through a single interface.

Communication, especially for brainstorming and presentations with audience interaction, can be greatly smoothed by seamless UCC software that enables many different interaction methods. One benefit is that users can devote their attention to the topic at hand rather than the operation of various pieces of software to enable communication through different mediums.

However, UCC poses a number of challenges to networks with old infrastructure, having changed the nature of enterprise network workloads. In a network with compute and storage separate, these dynamic workloads can result in latency and congestion. As UCC and other dynamic workloads have increased, they have driven the adoption of hyper-converged networks to deal with the attendant challenges.

This was last updated in July 2014

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