Browse Definitions :
Definition

case

Contributor(s): Anne Stuart

A case is a particular instance of something. In a business context, a case is a collection of information about a particular instance of something, such as a person, company, incident or problem.

Typical business-related examples of cases include an insurance claim, a patient’s medical record, a customer complaint or a constituent problem that must be resolved. Take the example of an insurance claim filed after a car accident: In this instance, “case” refers to all the information associated with that claim, including documents, adjusters’ notes, actions taken, even records of emails or phone calls that agents or service reps have made with those involved.

Case management seeks to increase the efficiency of how case-related information and activities are handled. An emerging approach known as dynamic case management (DCM) or advanced case management (ACM) is the handling of case-based work through technologies that automate and streamline aspects of each case.

There are various types of cases within information technology (IT). A business case, for example, is the collection of information assembled to support taking some kind of action. Similarly, a use case is a collection of information documenting possible scenarios around a particular goal.

 

Continue reading about cases:

 > Case management: Michael Dortch looks at the big picture         

 > Real-life examples of case management

This was last updated in February 2012

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

SearchCompliance

  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

  • PCI DSS (Payment Card Industry Data Security Standard)

    The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

SearchSecurity

SearchHealthIT

SearchDisasterRecovery

  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

  • cloud disaster recovery (cloud DR)

    Cloud disaster recovery (cloud DR) is a combination of strategies and services intended to back up data, applications and other ...

SearchStorage

Close