Browse Definitions :
Definition

center of excellence (CoE)

A center of excellence (CoE) is a team of skilled knowledge workers whose mission is to provide the organization they work for with best practices around a particular area of interest. The concept of creating special-interest groups for thought leadership originated in lean manufacturing.

CoEs are often created when there is a knowledge deficit or skills gap within an organization. For example, a company may form a new center of excellence to manage the adoption and integration of robotic process automation (RPA).

An important goal of a center of excellence is to eliminate inefficiency and help move the organization to the next level of a maturity model. A CoE should include representatives from management, a line of business (LOB) and information technology (IT).

Depending upon the organization and area of interest, a CoE may be ongoing or temporary. When a CoE is ongoing, team members often have other job responsibilities; when the CoE is temporary, team members may be relieved of normal duties for the duration of the CoE. 

Ideally, CoE members are responsible for disseminating knowledge about the center's area of interest and providing employees with support for implementing recommended best practices. In vertical industries where knowledge management is the team's primary responsibility, a CoE may also be known as a competency center or a capability center.

This was last updated in November 2018

Continue Reading About center of excellence (CoE)

SearchCompliance
  • ISO 31000 Risk Management

    The ISO 31000 Risk Management framework is an international standard that provides businesses with guidelines and principles for ...

  • pure risk

    Pure risk refers to risks that are beyond human control and result in a loss or no loss with no possibility of financial gain.

  • risk reporting

    Risk reporting is a method of identifying risks tied to or potentially impacting an organization's business processes.

SearchSecurity
  • What is cyber hygiene and why is it important?

    Cyber hygiene, or cybersecurity hygiene, is a set of practices individuals and organizations perform regularly to maintain the ...

  • Pretty Good Privacy (PGP)

    Pretty Good Privacy or PGP was a popular program used to encrypt and decrypt email over the internet, as well as authenticate ...

  • email security

    Email security is the process of ensuring the availability, integrity and authenticity of email communications by protecting ...

SearchHealthIT
SearchDisasterRecovery
  • What is risk mitigation?

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • fault-tolerant

    Fault-tolerant technology is a capability of a computer system, electronic system or network to deliver uninterrupted service, ...

  • synchronous replication

    Synchronous replication is the process of copying data over a storage area network, local area network or wide area network so ...

SearchStorage
  • information lifecycle management (ILM)

    Information lifecycle management (ILM) is a comprehensive approach to managing an organization's data and associated metadata, ...

  • WORM (write once, read many)

    In computer media, write once, read many, or WORM, is a data storage technology that allows data to be written to a storage ...

  • direct access

    In computer storage, direct access is the process of reading and writing data on a storage device by going directly to where the ...

Close