Browse Definitions :
Definition

customer satisfaction (CSAT)

In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations.

Learn More

Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM.com’s Metric School will give you tips for designing a metrics strategy that works.

This was last updated in September 2008

Join the conversation

3 comments

Send me notifications when other members comment.

Please create a username to comment.

HOW TO GET A GOOD PRONUNCIATION FOR CUSTOMER SERVICE
Cancel
HOW TO GET GOOD CUSTOMER SKILLS
Cancel
Measuring Customer Satisfaction proves to be a challenge for many, and it's a type of research that's essential for growth of any company. no matter how small the research is, best to get started as soon as possible. How to get started exactly? Find out here: https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

SearchCompliance

  • regulatory compliance

    Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business...

  • privacy compliance

    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

  • data governance policy

    A data governance policy is a documented set of guidelines for ensuring that an organization's data and information assets are ...

SearchSecurity

SearchHealthIT

  • telemedicine (telehealth)

    Telemedicine is the remote delivery of healthcare services, such as health assessments or consultations, over the ...

  • Project Nightingale

    Project Nightingale is a controversial partnership between Google and Ascension, the second largest health system in the United ...

  • medical practice management (MPM) software

    Medical practice management (MPM) software is a collection of computerized services used by healthcare professionals and ...

SearchDisasterRecovery

SearchStorage

  • megabytes per second (MBps)

    Megabytes per second (MBps) is a unit of measurement for data transfer speed to and from a computer storage device.

  • zettabyte

    A zettabyte is a unit of measurement used by technology professionals and the general public to describe a computer or other ...

  • hybrid flash array

    A hybrid flash array is a solid-state storage system that contains a mix of flash memory drives and hard disk drives.

Close