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customer satisfaction (CSAT)

In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations.

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Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM.com’s Metric School will give you tips for designing a metrics strategy that works.

This was last updated in September 2008

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HOW TO GET A GOOD PRONUNCIATION FOR CUSTOMER SERVICE
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HOW TO GET GOOD CUSTOMER SKILLS
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Measuring Customer Satisfaction proves to be a challenge for many, and it's a type of research that's essential for growth of any company. no matter how small the research is, best to get started as soon as possible. How to get started exactly? Find out here: https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
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