Browse Definitions :

BACKGROUND IMAGE: iSTOCK/GETTY IMAGES

This content is part of the Essential Guide: Enterprise architect's guide to optimal BPM workflow
Definition

dynamic case management (DCM)

Contributor(s): Anne Stuart

Dynamic case management (DCM) is the handling of case-related work through the use of technologies that automate and streamline aspects of each case. In this context, a case is a collection of information about a particular instance of something, such as a person, company, incident or problem.

DCM — sometimes called “advanced case management” (ACM) -- is a both a human- and a technology-based approach that is driven by incoming events. These events change the context of the information, requiring responses from caseworkers or other knowledge workers. DCM’s ultimate goal is helping such workers make faster, better and more accurate decisions.

DCM is similar to business process management (BPM) in that it works to improve task management and workflow. However, while BPM focuses on the complete definition and control of structured, repeated processes, DCM works on an ad hoc basis to manage dynamic, unstructured processes. In fact, DCM can be especially effective for companies handling “untamed” business processes that lack structure or add no value. It’s also increasingly used to enhance collaboration and improve compliance activities. Initially used primarily in healthcare, insurance and similar industries, DCM is now moving into many other fields as well.

 

Continue reading about dynamic case management (DCM):

 > ebizQ Guide: Use DCM to battle untamed processes

 > Reality check: Debunking myths and misconceptions about DCM

 > Forrester Analyst Jam Session: Dynamic Case Management: An Old Idea Catches New Fire (video)

This was last updated in February 2012

Dig Deeper on Software asset management

Join the conversation

1 comment

Send me notifications when other members comment.

Please create a username to comment.

Hi there,
In some articles I have read about differences between dynamic case management and case management.
I think there is some kind of maturity in DCM and i would like to know more about them
please someone explains the differences to me
Thanks
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

  • compliance as a service (CaaS)

    Compliance as a Service (CaaS) is a cloud service service level agreement (SLA) that specified how a managed service provider (...

  • data protection impact assessment (DPIA)

    A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, ...

SearchSecurity

  • Web application firewall (WAF)

    A web application firewall (WAF) is a firewall that monitors, filters and blocks data packets as they travel to and from a ...

  • spyware

    Spyware is a type of malicious software -- or malware -- that is installed on a computing device without the end user's knowledge.

  • application whitelisting

    Application whitelisting is the practice of specifying an index of approved software applications or executable files that are ...

SearchHealthIT

SearchDisasterRecovery

  • business continuity plan (BCP)

    A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue ...

  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

SearchStorage

  • DRAM (dynamic random access memory)

    Dynamic random access memory (DRAM) is a type of semiconductor memory that is typically used for the data or program code needed ...

  • RAID 10 (RAID 1+0)

    RAID 10, also known as RAID 1+0, is a RAID configuration that combines disk mirroring and disk striping to protect data.

  • PCIe SSD (PCIe solid-state drive)

    A PCIe SSD (PCIe solid-state drive) is a high-speed expansion card that attaches a computer to its peripherals.

Close