Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.
Compliance as a Service (CaaS) is a cloud service service level agreement (SLA) that specified how a managed service provider (...
An identity provider is a system component that is able to provide an end user or internet-connected device with a single set of ...
A firewall is software or firmware that enforces a set of rules about what data packets will be allowed to enter or leave a ...
Medical practice management (MPM) software is a collection of computerized services used by healthcare professionals and ...
A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share ...
A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue ...
A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...
A PCIe SSD (PCIe solid-state drive) is a high-speed expansion card that attaches a computer to its peripherals.
VRAM (video RAM) is a reference to any type of random access memory (RAM) used to store image data for a computer display.
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