Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
Compliance risk is an organization's potential exposure to legal penalties, financial forfeiture and material loss, resulting ...
Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and ...
Cipher block chaining (CBC) is a mode of operation for a block cipher -- one in which a sequence of bits are encrypted as a ...
A block cipher is a method of encrypting data in blocks to produce ciphertext using a cryptographic key and algorithm.
Protected health information (PHI), also referred to as personal health information, is the demographic information, medical ...
Digital health, or digital healthcare, is a broad, multidisciplinary concept that includes concepts from an intersection between ...
Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.
A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...
Cloud storage is a service model in which data is transmitted and stored on remote storage systems, where it is maintained, ...
Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software ...
