Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
A risk map, also known as a risk heat map, is a data visualization tool for communicating specific risks an organization faces. A...
An internal audit (IA) is an organizational initiative to monitor and analyze its own business operations in order to determine ...
A cloud ecosystem is a complex system of interdependent components that all work together to enable cloud services.
Cloud services is an umbrella term that may refer to a variety of resources provided over the internet, or to professional ...
Cyberextortion is a crime involving an attack or threat of an attack coupled with a demand for money or some other response in ...
Cybercrime is any criminal activity that involves a computer, networked device or a network.
Practice Fusion Inc. is a San Francisco-based company that developed a free electronic health record (EHR) system available to ...
An RHIA, or registered health information administrator, is a certified professional who oversees the creation and use of patient...
A crisis management plan (CMP) is a document that outlines the processes an organization will use to respond to a critical ...
Business continuity and disaster recovery (BCDR) are closely related practices that describe an organization's preparation for ...
Random Access Memory (RAM) is the hardware in a computing device where the operating system (OS), application programs and data ...
A floating gate transistor (FGT) is a complementary metal-oxide semiconductor (CMOS) technology capable of holding an electrical ...
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