Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to ...
Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.
In computing, a Trojan horse is a program downloaded and installed on a computer that appears harmless, but is, in fact, ...
Identity theft, also known as identity fraud, is a crime in which an imposter obtains key pieces of personally identifiable ...
Telemedicine is the remote delivery of healthcare services, such as health assessments or consultations, over the ...
Project Nightingale is a controversial partnership between Google and Ascension, the second largest health system in the United ...
Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...
Cloud disaster recovery (cloud DR) is a combination of strategies and services intended to back up data, applications and other ...
An M.2 SSD is a solid-state drive (SSD) that conforms to a computer industry specification and is used in internally mounted ...
A kilobyte (KB or Kbyte) is a unit of measurement for computer memory or data storage used by mathematics and computer science ...
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