Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and ...
Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be...
Cyber espionage, also called cyber spying, is a form of cyber attack that is carried out against a competitive company or ...
A computer virus is malicious code that replicates by copying itself to another program, computer boot sector or document and ...
Protected health information (PHI), also referred to as personal health information, generally refers to demographic information,...
HIPAA (Health Insurance Portability and Accountability Act) is United States legislation that provides data privacy and security ...
Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.
A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...
Cloud storage is a service model in which data is transmitted and stored on remote storage systems, where it is maintained, ...
Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software ...
