Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, ...
The California Consumer Privacy Act (CCPA) is legislation in the state of California that supports an individual's right to ...
A time-based one-time password (TOTP) is a temporary code, generated by an algorithm, for use in authenticating access to ...
A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information ...
A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share ...
Remote patient monitoring (RPM) is a subcategory of homecare telehealth that allows patients to use mobile medical devices or ...
A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...
Cloud insurance is any type of financial or data protection obtained by a cloud service provider.
Storage class memory (SCM) is a type of NAND flash that includes a power source to ensure that data won't be lost due to a system...
Hadoop as a service (HaaS), also known as Hadoop in the cloud, is a big data analytics framework that stores and analyzes data in...
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