Flushing the queue is a call center procedure concerned with call volume management . As part of an escalation plan , flushing the queue redirects callers waiting for a specific agent group to a group with greater accessibility (for example, one with a shorter queue, available agents).
Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.
Compliance as a Service (CaaS) is a cloud service service level agreement (SLA) that specified how a managed service provider (...
A port scan is a series of messages sent by someone attempting to break into a computer to learn which computer network services ...
In computer networks, a DMZ (demilitarized zone), also sometimes known as a perimeter network or a screened subnetwork, is a ...
Medical practice management (MPM) software is a collection of computerized services used by healthcare professionals and ...
A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share ...
A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue ...
A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...
ISCSI is a transport layer protocol that describes how Small Computer System Interface (SCSI) packets should be transported over ...
Dynamic random access memory (DRAM) is a type of semiconductor memory that is typically used for the data or program code needed ...
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