Browse Definitions :
Definition

problem

A problem, in an IT service management (ITSM) context, is an issue that could cause an incident. An incident, in turn, is an event that must be dealt with – or at least addressed with a workaround -- to ensure that the system it has affected, or could potentially affect, can continue to operate normally. Incidents typically involve the failure of an expected service.

The terms problem and incident are often confused. However, in ITSM, the two have a causal relationship: A problem is something that is wrong (or goes wrong), and an incident is the potential result of that problem. In security management, for example, a vulnerability such as an open port, is a problem, and something that indicates an attack has taken place as a result of that open port, such as a system crash, is an incident. 

A problem can exist for some time without causing an incident but a single problem can also cause multiple different incidents. Likewise, a single incident may result from a combination of problems that would not separately cause an incident. Incidents may be resolved, meaning that service is restored, without discovering the problem responsible. However, without detecting the root source of an incident, there is no assurance that it will not recur.

See also: problem management, incident management

This was last updated in November 2016

Continue Reading About problem

SearchCompliance
  • OPSEC (operations security)

    OPSEC (operations security) is a security and risk management process and strategy that classifies information, then determines ...

  • smart contract

    A smart contract is a decentralized application that executes business logic in response to events.

  • compliance risk

    Compliance risk is an organization's potential exposure to legal penalties, financial forfeiture and material loss, resulting ...

SearchSecurity
  • biometric verification

    Biometric verification is any means by which a person can be uniquely identified by evaluating one or more distinguishing ...

  • password

    A password is a string of characters used to verify the identity of a user during the authentication process.

  • biometrics

    Biometrics is the measurement and statistical analysis of people's unique physical and behavioral characteristics.

SearchHealthIT
SearchDisasterRecovery
  • What is risk mitigation?

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • change control

    Change control is a systematic approach to managing all changes made to a product or system.

  • disaster recovery (DR)

    Disaster recovery (DR) is an organization's ability to respond to and recover from an event that affects business operations.

SearchStorage
  • PCIe SSD (PCIe solid-state drive)

    A PCIe SSD (PCIe solid-state drive) is a high-speed expansion card that attaches a computer to its peripherals.

  • VRAM (video RAM)

    VRAM (video RAM) refers to any type of random access memory (RAM) specifically used to store image data for a computer display.

  • virtual memory

    Virtual memory is a memory management technique where secondary memory can be used as if it were a part of the main memory.

Close