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This content is part of the Essential Guide: Enterprise architect's guide to optimal BPM workflow
Definition

social BPM (business process management)

Social business process management (BPM) is an approach to improving business processes that seeks to break down silos by encouraging a more collaborative, transparent approach to process improvement.

Social BPM takes advantage of social media tools such as subscription feeds, real-time collaboration, communities, tagging, walls and wikis to improve communication. A major benefit of social BPM is that it helps eliminate the barrier between BPM decision makers and the users affected by their decisions.

 

This was last updated in February 2012

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