Browse Definitions :

social media

Contributor(s): Ivy Wigmore

Social media is a collective term for websites and applications which focus on communication, community-based input, interaction, content-sharing and collaboration. Different types of social media are normally dedicated to forums, microblogging, social networking, social bookmarking, social curation, and wikis are among the.

 Many individuals will use social media to stay in touch and interact with friends and family, while others use it to communicate with different communities. Many businesses will use social media as a way to market and promote their products. In addition, business to consumer (B2C) websites include social components, such as comment fields for users. Other tools have been created to aid in tracking the number of mentions and brand perception.

Social media has become larger and more accessible thanks to access to mobile applications, with some examples of social media including Twitter, Facebook, LinkedIn.

Business applications of social media

 In business, social media is used to market products, promote brands, connect to current customers and foster new business. In terms of customer feedback, social media makes it easy to tell a company and everyone else about their experiences with that company, whether those experiences are good or bad. The business can also respond very quickly to both positive and negative feedback, attend to customer problems and maintain, regain or rebuild customer confidence. 

Social media is also often used for crowdsourcing. Customers can use social networking sites to offer ideas for future products or tweaks to current ones. In IT projects, crowdsourcing usually involves engaging and blending business and IT services from a mix of internal and external providers, sometimes with input from customers and/or the general public.

Other B2B applications of social media include: 

Social media analytics - the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions. The most common use of social media analytics is to mine customer sentiment to support marketing and customer service activities.

Social media marketing (SMM) - takes advantage of social networking to help a company increase brand exposure and broaden customer reach. The goal is usually to create content compelling enough that users will share it with their social networks. One of the key components of SMM is social media optimization (SMO). Like search engine optimization (SEO), SMO is a strategy for drawing new and unique visitors to a website. SMO can be done two ways: by adding social media links to content such as RSS feeds and sharing buttons, or by promoting activity through social media via status updates, tweets or blog posts.

Social CRM (customer relationship marketing) can be a very powerful business tool. For example, establishing a Facebook page allows people who like a brand and the way they conduct business to like their page, which creates a venue for communication, marketing and networking. Through social media sites, a user can follow conversations about a brand for real-time market data and feedback.

Enterprise social networking allows a company to connect individuals who share similar business interests or activities. Internally, social tools can help employees access information and resources they need to work together effectively and solve business problems. Externally, public social media platforms help an organization stay close to their customers and make it easier to conduct research that they can use to improve business processes and operations.

Challenges of B2B social media

The integration of social media in the business world can also pose challenges. Social media policies are designed to set expectations for appropriate behavior and ensure that an employee's posts will not expose the company to legal problems or public embarrassment. Such policies include directives for when an employee should identify themselves as a representative of the company on a social networking website, as well as rules for what types of information can be shared.

Types of Social Media

Here are some examples of popular social media platforms:

  • Facebook is a popular free social networking website that allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues.
  • Twitter is a free microblogging service that allows registered members to broadcast short posts called tweets. Twitter members can broadcast tweets and follow other users' tweets by using multiple platforms and devices.
  • Wikipedia is a free, open content online encyclopedia created through the collaborative effort of a community of users known as Wikipedians. Anyone registered on the site can create an article for publication; however, registration is not required to edit articles. Wikipedia was founded in January of 2001.
  • LinkedIn is a social networking site designed specifically for the business community. The goal of the site is to allow registered members to establish and document networks of people they know and trust professionally.
  • Reddit is a social news website and forum where stories are socially curated and promoted by site members. The site is composed of hundreds of sub-communities, known as "subreddits." Each subreddit has a specific topic such as technology, politics or music. Reddit site members, also known as, "redditors," submit content which is then voted upon by other members. The goal is to send well-regarded stories to the top of the site's main thread page.
  • Pinterest is a social curation website for sharing and categorizing images found online. Pinterest requires brief descriptions, but the main focus of the site is visual. Clicking on an image will take a user to the original source. For example, clicking on a picture of a pair of shoes might redirect users to a purchasing site and an image of blueberry pancakes might redirect to the recipe.
This was last updated in April 2020

Continue Reading About social media

Join the conversation


Send me notifications when other members comment.

Please create a username to comment.

awesome :D
it really helped me i had a project on social media thanx sooooooo much!!!! :D ({})
plz send me your project
my email
Social media is the convergence of publishing and communications. It's not enough to talk about communications alone.

Edited by: brubensteintt on Apr 18, 2016 9:54 AM
i know right they leave so much on how it really works and what it does to us it dameges your brain in so may ways
Ah yes, "dameges". Thank you for being a perfect example of how it damages our brains. 
Social media the best way to gain traffic is to run a series of promotion through social media. Best website to do this is on Facebook; make sure you will involve your website to your promotions, games, challenges and etc. to make sure that you can gain a lot of traffic.
Are Whatsapp and Viber social media?
social media is very importent to the people.
It is pretty suprizing how many social networks there are now days.
Hi, can you tell me how should I cite this page when quoting in an essay? Should I write WhatIS or the name of the author?
Thanks for sharing these social media sites . Really interesting.
Which social media channels does your organization find most successful in interacting with customers, generating leads and identifying overall brand sentiment?
Social media marketing is only as good as the guy doing it and it only really works as hard as the guy doing it despite what some gurus will tell you 
really good article to read

Some popular social media scheduling tools are:

  • Buffer.
  • IFTTT. 
  • SocialOomph. 
  • TweetDeck. 
  • Tweepi. 
  • SocialFlow.
  • SproutSocial.
  • Hootsuite

Uhm.... I think you guys give exceptionally amazing answers, but I think you guys can give more information on "this"..... But uhm good job.... I really got everything I was looking for...

Social media connects us together, like now, we're in a conversation, we can express out thoughts and share our feelings and tell the world what we want them to know, and social media is one of the best ways in doing that. I think social media is definitely changing our world every second, pictures are being posted all the time around the world. 
"Social media is the collective of online communications channels dedicated to community-based input, interaction, content-sharing and collaboration." This is one of the best definitions so far that I have encountered!
Social Media is taking over the world and although it is fun to be on SnapChat or Facebook it is taking over peoples everyday lives
it really helped me i had a project on social media thanx sooooooo much!!!!
Great write-up. Can you suggest any good social media aggregator app through which one can access different social networks via single account log in?
i really agree.(*-*)
Social medias are the key window to get the information from every corner of the globe. Social media facilitate the development of social networks by connecting a users profile with the other individuals or the groups. It is the great platform of communications. Different social medias such as: google, facebook, instagram, whatsapp, twitter and so on which are providing a range of a positive and negative impacts on our daily life.
Who is This positive and negative ?
it can be both just depends on how you want to make it
social media is very powerful for online marketing, and I've proven it
i think it should tell us more on how if the place is safe or not just despises if it is safe or not but the app drags us in or even young people it dosnt mater we should have a safe place for social media but we are they only ones who can do that
wha is the best tools to anlyasis social media page ?
I saw that most entrepreneurs make accounts via web-based media and they believe that it is done the work. Much of the time, they totally overlooked or they are unconscious of how significant is to draw in with adherents. That is the reason a post like this is an incredible update for every individual who plans online media promotion. <a href=>DM Tools</a>


  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

  • PCI DSS (Payment Card Industry Data Security Standard)

    The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.




  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

  • cloud disaster recovery (cloud DR)

    Cloud disaster recovery (cloud DR) is a combination of strategies and services intended to back up data, applications and other ...


  • RAM (Random Access Memory)

    RAM (Random Access Memory) is the hardware in a computing device where the operating system (OS), application programs and data ...

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to ...

  • M.2 SSD

    An M.2 SSD is a solid-state drive that is used in internally mounted storage expansion cards of a small form factor.