Browse Definitions :
Definition

support-driven development

Contributor(s): Laura Fitzgibbons

Support-driven development is a strategy used by developers to create products that fit the needs of customers by designing them based on direct customer feedback. When applying support-driven development, customer response is used to learn how products are being used or received, what issues consumers are facing, which aspects of the product are most successful and what the target audience is. Other related types of product development approaches include test-driven (TDD), behavior-driven (BDD), model-driven (MDD) and agile-driven.

Implementing this approach means asking product developers to work with support or IT operations professionals to learn what kind of problems most customers are having, or what products and services would better fit their needs. By reaching out to users and receiving real-time feedback, products can be updated to better serve their audience through new releases and improved versions. This process involves bringing support and IT teams into discussions that traditionally only included developers, managers, and other groups responsible for creating a product, thus creating a sense of accountability and responsibility throughout the entire organization.

This was last updated in November 2018

Continue Reading About support-driven development

Join the conversation

1 comment

Send me notifications when other members comment.

Please create a username to comment.

What is a popular product that could benefit from listening to support teams as part of developing its next updates?
Cancel

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

  • compliance as a service (CaaS)

    Compliance as a Service (CaaS) is a cloud service service level agreement (SLA) that specified how a managed service provider (...

  • data protection impact assessment (DPIA)

    A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, ...

SearchSecurity

  • identity provider

    An identity provider is a system component that is able to provide an end user or internet-connected device with a single set of ...

  • firewall

    A firewall is software or firmware that enforces a set of rules about what data packets will be allowed to enter or leave a ...

  • encryption

    Encryption is the method by which information is converted into secret code that hides the information's true meaning. The ...

SearchHealthIT

SearchDisasterRecovery

  • business continuity plan (BCP)

    A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue ...

  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

SearchStorage

Close