Browse Definitions :
Definition

troubleshooting

Contributor(s): Matthew Haughn

Troubleshooting is a systematic approach to problem solving that is often used to find and correct issues with complex machines, electronics, computers and software systems.

The first step in troubleshooting is gathering information on the issue, such as an undesired behavior or a lack of expected functionality. Other important information includes related symptoms and special circumstances that may be required to reproduce the issue.

Once the issue and how to reproduce it are understood, the next step might be to eliminate unnecessary components in the system and verify that the issue persists, to rule out incompatibility and third-party causes. 

Continuing, assuming the issue remains, one might next check common causes. Depending on the particular issue and the troubleshooter’s experience, they may have some ideas. They may also check product documentation and/or conduct research on a support database or through a search engine.

After common causes are ruled out, the troubleshooter may resort to the more systematic and logical process of verifying the expected function of parts of a system. One common method is the split-half troubleshooting approach: With a problem resulting from a number of possible parts in series, one tests half-way down the line of components. If the middle component works, one goes to the middle of the remaining parts, approaching the end. If the test finds a problem at the mid-point, one does a split towards the start of the line until the problem part is found. The split-half process can save time in systems that depend on many components.

Once the problem part is identified, it may be adjusted, repaired or replaced as needed. Evidence of effective troubleshooting is indicated when the issue is no longer reproducible and function is restored one.  

The success of troubleshooting often depends on the thoroughness and experience of the troubleshooter. That said, the majority of those who develop tech savvy are likely to have friends, coworkers and family who call on them for help.

People who don’t have the time or patience to solve their own issues might forgive the odd grumble or a tongue-in-cheek LMGTFY (Let Me Google That For You) link now and then.

See a screencast guide to fixing Windows 7 startup issues:

This was last updated in April 2014

Continue Reading About troubleshooting

Join the conversation

3 comments

Send me notifications when other members comment.

Please create a username to comment.

Informative blog. Thank you for sharing with us.
Cancel
learning blog thank u
Cancel
this was very helpful thanks for the contrubution 
Cancel

File Extensions and File Formats

Powered by:

SearchCompliance

  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

  • PCI DSS (Payment Card Industry Data Security Standard)

    The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

SearchSecurity

SearchHealthIT

SearchDisasterRecovery

  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

  • cloud disaster recovery (cloud DR)

    Cloud disaster recovery (cloud DR) is a combination of strategies and services intended to back up data, applications and other ...

SearchStorage

Close