Browse Definitions by Alphabet

What is skill-based routing (SBR)? - Skill-based routing (SBR) is a strategy within customer service and contact centers to distribute incoming interactions -- phone calls, chats or emails -- based on the specific skills of the agents.
What is SMS (Short Message Service)? - SMS (Short Message Service), commonly referred to as 'text messaging,' is a service for sending short messages of up to 160 characters (224 character limit if using a 5-bit mode) to mobile devices, including cellular phones, smartphones and tablets.
What is SMTP (Simple Mail Transfer Protocol)? - SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving emails over a network such as the internet.
What is social learning theory? - Social learning theory is the philosophy that people can learn from each other through observation, imitation, modeling and even emotions.
What is social media analytics? - Social media analytics is the process of collecting and analyzing audience data shared on social networks to improve an organization's strategic business decisions.
What is social media marketing (SMM)? - Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.
What is social media? - Social media refers to websites and applications that focus on communication, community-based input, interaction, content-sharing and collaboration.
What is social networking and how does it work? - Social networks are websites and apps that allow users and organizations to connect, communicate, share information and form relationships.
What is software resilience testing? - Software resilience testing is a method of software testing that focuses on ensuring that applications perform well in real-life or chaotic conditions.
What is software-defined networking (SDN)? - Software-defined networking (SDN) is a networking approach in which software is used to easily configure and centrally manage IT networks.
What is speech recognition? - Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.
What is speech technology? - Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.
What is SPSS (Statistical Package for the Social Sciences)? - SPSS (Statistical Package for the Social Sciences), also known as IBM SPSS Statistics since 2009, is a user-friendly software package used for the analysis of statistical data and to make data-driven decisions.
What is spyware? - Spyware is a type of malicious software (malware) that is installed on a computing device without the end user's knowledge.
What is SQL Server Reporting Services (SSRS)? - SQL Server Reporting Services (SSRS) is a SQL Server subsystem that enables the creation of graphical, mobile and printed reports using SQL Server and other data sources.
What is SRAM (static random access memory)? - SRAM (static RAM) is a type of random access memory (RAM) that retains data bits in its memory as long as power is being supplied.
What is SSD RAID (solid-state drive RAID)? - SSD RAID (solid-state drive RAID) is a methodology commonly used to protect data by distributing redundant data blocks across multiple SSDs.
What is SSH (Secure Shell) and How Does It Work? - SSH (Secure Shell or Secure Socket Shell) is a network protocol that gives users -- particularly systems administrators -- a secure way to access a computer over an unsecured network.
What is SSL (Secure Sockets Layer)? - SSL (Secure Sockets Layer) is a networking protocol that secures connections between web clients and web servers over internal networks or the internet by encrypting the data sent between those clients and servers.
What is static application security testing (SAST)? - Static application security testing (SAST) is the process of analyzing and testing application source code for security vulnerabilities.
What is storage virtualization? - Storage virtualization is the pooling of physical storage from multiple storage devices into what appears to be a single storage device or pool of available storage capacity.
What is strategic innovation? - Strategic innovation is an organization's process of reinventing or redesigning its corporate strategy to drive business growth, generate value for the company and its customers, and create competitive advantage.
What is stream processing? Introduction and overview - Stream processing is a data management technique that involves ingesting a continuous data stream to quickly analyze, filter, transform or enhance the data in real time.
What is streaming network telemetry? - Streaming network telemetry is a real-time data collection service in which network devices, such as routers, switches and firewalls, continuously push data related to the network's health to a centralized location.
What is Structured Query Language (SQL)? - Structured Query Language (SQL) is a standardized programming language that is used to manage relational databases and perform various operations on the data in them.
What is subscription-based pricing model? - A subscription-based pricing model is a payment structure that allows a customer or organization to purchase or subscribe to a vendor's IT services for a specific period for an agreed-upon set price.
What is succession planning? - Succession planning is the strategic process of identifying and developing internal candidates to fill key organizational roles to ensure business continuity and the availability of effective leadership in the face of role transitions, departures or unforeseen events.
What is supervised learning? - Supervised learning is a subcategory of machine learning (ML) and artificial intelligence (AI) where a computer algorithm is trained on input data that has been labeled for a particular output.
What is supply chain risk management (SCRM)? - Supply chain risk management (SCRM) is the coordinated efforts of an organization to help identify, monitor, detect and mitigate threats to supply chain continuity and profitability.
What is supply chain sustainability (SCS)? - Supply chain sustainability (SCS) is a holistic view of supply chain processes, logistics and technologies that affect the environmental, social, economic and legal aspects of a supply chain's components.
What is supply chain visibility and why is it important? - Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.
What is sustainability risk management (SRM)? - Sustainability risk management (SRM) is a business strategy that aligns profit goals with a company's environmental, social and governance (ESG) policies.
What is sustainable marketing? - Sustainable marketing is a purpose-driven strategy that promotes products, services and brand values aligned with long-term environmental, social and economic well-being.
What is sustainable procurement? - Sustainable procurement is an approach used by organizations to ensure that environmental, social and economic considerations are part of their purchasing decisions.
What is Swagger? - Swagger is an open source set of rules, specifications and tools for developing and describing RESTful APIs.
What is Synchronous Optical Network (SONET)? - Synchronous Optical Network (SONET) is a North American standardized digital communication protocol for synchronous data transmission over optical fibers.
What is synthetic data? Examples, use cases and benefits - Synthetic data is information that's artificially manufactured rather than generated by real-world events.
What is synthetic monitoring? - Synthetic monitoring is a proactive monitoring approach that uses scripted simulations of user interactions to assess the performance and availability of websites, applications and services.
What is system software? - System software is a type of computer program designed to run a computer's hardware and application programs.
What is systems development life cycle? - The systems development life cycle (SDLC) is a conceptual model used in project management that describes the stages involved in an information system development project -- from an initial feasibility study all the way through maintenance of the completed application.
What is systems thinking? - Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.
What is the Salesforce Service Console? - The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience.
What is the Sarbanes-Oxley Act? Definition and summary - The Sarbanes-Oxley Act of 2002 (SOX) is a federal law that established sweeping auditing and financial regulations for public companies.
What is the Semantic Web? Definition, history and timeline - The Semantic Web is a vision for linking data across webpages, applications and files.
What is the Server Message Block (SMB) protocol? How does it work? - The Server Message Block (SMB) protocol is a client-server communication protocol used for sharing access to files, printers, serial ports and other resources on a network.
What is the software development lifecycle (SDLC)? - The software development lifecycle (SDLC) is a project management framework that describes the stages and tasks involved in each step of software development.
What is the spiral model and how is it used? - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the Waterfall model.