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Marketing and CX

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

ACC - E-I

  • accounts payable - Accounts payable is a liability account in the general ledger (GL).
  • accounts receivable (AR) - Accounts receivable (AR) is an item in the general ledger (GL) that shows money owed to a business by customers who have purchased goods or services on credit.
  • Achievers Corp. - Achievers is a maker of talent management software and provider of consulting services headquartered in Toronto, Canada.
  • Adaptive Insights (formerly called Adaptive Planning) - Adaptive Insights (formerly called Adaptive Planning) is a cloud-based corporate performance management software (CPM) vendor headquartered in Mountain View, California.
  • Adobe Sign - Adobe Sign is a cloud-based service that lets an individual or organization send, secure, track and manage e-signature processes.
  • ADP Mobile Solutions - ADP Mobile Solutions allows employees to use their mobile devices to access records such as their pay, schedules, time cards, retirement funds, benefits, contacts and calendar.
  • advanced planning and scheduling (APS) - Advanced planning and scheduling (APS) is a type of system that tracks costs based on the activities that are responsible for driving costs in the production of manufactured goods.
  • Alexa Internet - Alexa Internet, often referred to simply as Alexa, is a Web traffic information, metrics and analytics provider.
  • Amazon CloudSearch - Amazon CloudSearch is a scalable, developer-friendly, cloud-based search service that forms part of Amazon Web Services (AWS).
  • Amazon EC2 (Elastic Compute Cloud) - Amazon Elastic Compute Cloud (Amazon EC2) is a web-based service that allows businesses to run application programs in the Amazon Web Services (AWS) public cloud.
  • Amazon Mechanical Turk - Amazon Mechanical Turk is a web service application program interface (API) that allows developers to integrate human intelligence into remote procedure calls (RPC).
  • Amazon Simple Storage Service (Amazon S3) - Amazon Simple Storage Service (Amazon S3) is a scalable, high-speed, web-based cloud storage service.
  • Andon - An Andon is a visual control that indicates the status of a machine, manufacturing line or process.
  • Apache OpenOffice - Apache OpenOffice is an open-source office productivity suite used to create and edit documents (Writer), presentations (Impress), spreadsheets (Calc), graphics (Draw), mathematical formulas (Math) and databases (Base).
  • Apache OpenWhisk - Apache OpenWhisk is an open source and serverless cloud platform that performs functions in response to events.
  • Apache Solr - Apache Solr is an open source search platform built upon a Java library called Lucene.
  • Apple Business Manager - Apple Business Manager (ABM) is an online portal for IT administrators who deploy Mac OS, iOS and tvOS devices in an enterprise or educational setting.
  • Apple Volume Purchase Program (Apple VPP) - The Apple Volume Purchase Program (VPP) is a service that allows organizations to buy iOS apps for their end users.
  • application support engineer (ASE) - An application support engineer (ASE) is an IT professional who provides technical support for the range of software their employer uses.
  • application transformation - Application transformation is a process that aims to assess, modernize and manage applications in an enterprise organization.
  • AribaPay - AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community.
  • artificially-intelligent attorney (AI attorney) - An artificially-intelligent attorney is a legal expert system that applies AI technologies to replicate and improve upon the abilities of a human legal research assistant.
  • asset liability management - Asset liability management (ALM) is the administration of policies and procedures that address financial risks associated with changing interest rates, foreign exchange rates and other factors that can affect a company’s liquidity.
  • augmented intelligence - Augmented intelligence is an alternative conceptualization of artificial intelligence that focuses on AI's assistive role, emphasizing the fact that it is designed to supplement human intelligence rather than replace it.
  • auto attendant (automated attendant) - An automated attendant (AA) is a telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator.
  • Automatic Data Processing Inc. (ADP) - Automatic Data Processing Inc.
  • backup as a service (BaaS) - Backup as a service uses external providers to deliver cloud-based backup services to an enterprise.
  • BAI2 file format - BAI2 file format is a specialized and standardized set of codes used for cash management by the Bank Administration Institute (BAI).
  • Basware - Learn about Basware, a Finland-based vendor of networked purchase-to-pay, e-invoicing, procurement, and financing software and services.
  • BetterWorks - BetterWorks is cloud-based human capital management software that allows employees to create Objectives and Key Results (OKRs) and link them to organizational goals.
  • BizDevOps (Business, Development and Operations) - BizDevOps, also known as DevOps 2.
  • Blackberry Secure Work Space - BlackBerry Secure Work Space is an option for BlackBerrry Enterprise Service (BES) 10 that allows administrators to secure and manage non-BlackBerry devices through the BES management console.
  • BlackBerry World - BlackBerry World is the official app store for BlackBerry smartphones and tablets.
  • Blue Cloud - Blue Cloud is an approach to shared infrastructure developed by IBM.
  • blue ocean strategy - Blue ocean strategy is a business plan of action developed by W.
  • booking engine - A booking engine is a software as a service (SaaS) application used by hospitality businesses to provides guests with the opportunity to reserve a property online.
  • BPaaS (Business Process as a Service) - Business Process as a Service (BPaaS) is a form of business process outsourcing (BPO) that employs a cloud computing service model.
  • budgeting, planning and forecasting (BP&F) - Budgeting, planning and forecasting (BP&F) is a three-step strategic planning process for determining and detailing an organization's long- and short-term financial goals.
  • building management system - Building management system (BMS) is a computer system that tracks power used by IT equipment and air conditioning systems in the data center.
  • business continuity software - Business continuity software is an application or suite designed to make business continuity planning/business continuity management (BCP/BCM) processes, metrics and compliance more efficient and accurate.
  • business intelligence dashboard - A business intelligence dashboard, or BI dashboard, is a data visualization and analysis tool that displays on one screen the status of key performance indicators (KPIs) and other important business metrics and data points for an organization, department, team or process.
  • business process automation (BPA) - Business process automation (BPA) is the use of technology to complete business processes with minimal human intervention.
  • business process management software - Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.
  • Business Process Modeling Notation (BPMN) - Business Process Modeling Notation (BPMN) is a method of illustrating business processes in the form of a diagram similar to a flowchart.
  • business process monitoring - Business process monitoring is real-time scrutiny of an activity or set of activities that have been set up to accomplish a specific organizational goal.
  • business rules engine (BRE) - A business rules engine (BRE) is a software component that allows non-programmers to add or change business logic in a business process management (BPM) system.
  • calibration management software (CMS) - Calibration management software (CMS) is software designed to schedule the calibration of instrumentation and maintenance requirements in all types of industrial settings.
  • call center - A call center is a centralized department that handles inbound and outbound calls from current and potential customers.
  • call center agent (call center representative) - A call center agent is a person who handles incoming or outgoing customer calls for a business.
  • candidate relationship management - Candidate relationship management is a structured approach to handling job candidates in a company's talent pipeline.
  • cartonization - Cartonization is a process that uses algorithms to evaluate the items in an order to determine the number and size of each carton needed to ship the order.
  • Ceridian - Ceridian is a human capital management software (HCM) vendor and human resources (HR) services provider headquartered in Minneapolis, Minn.
  • channel partner portal - A channel partner portal is a web-based application that provides a vendor's established partners (usually distributors, resellers, service providers or other strategic partners) with access to deal registration, marketing resources, pricing and sales information for products and services, as well as technical details and support that are unavailable to other end users.
  • Cisco Webex - Cisco Webex is a video conferencing and collaboration product suite.
  • Citrix - Citrix is an American corporation that produces software designed to facilitate secure access to applications and content.
  • closed loop reporting - Closed loop reporting (CLR) is a system in which data and information collected by marketing and sales professionals is made available to both teams.
  • cloud analytics - Cloud analytics is a service model in which one or more key element of data analytics is provided through a public or private cloud.
  • cloud cost analysis tool - A cloud cost analysis tool is a software product designed to help corporations minimize the cost of their online operations.
  • Cloud Cruiser - Cloud Cruiser is a vendor that offers cost-analtyics software for hybrid cloud and multi-cloud computing environments.
  • cloud ERP - Cloud ERP is a type of enterprise resource planning (ERP) software that runs on a provider's cloud computing platform, rather than on premises in an enterprise's own data center.
  • cloud integrator - A cloud integrator is a product or service that helps a business negotiate the complexities of cloud migrations.
  • Cloudability - Cloudability is a software vendor that provides financial management tools for monitoring and analyzing cloud computing costs.
  • collaboration platform - A collaboration platform is a category of business software that adds broad social networking capabilities to work processes.
  • communication portal - A communication portal is a service that allows individuals, businesses, schools and government agencies to share information from diverse sources using unified communications (UC) media.
  • complex event processing (CEP) - Complex event processing (CEP) is the use of technology to predict high-level events likely to result from specific sets of low-level factors.
  • computational economics - Computational economics is a field of economic study at the intersection of computer science, economics and management science.
  • computational law - Computational law is the area of legal informatics focusing on the automation of formerly manual processes and the integration of legal information with other applications and systems.
  • computer numerical control (CNC) - Computer numerical control (CNC) is a method for automating control of machine tools through the use of software embedded in a microcomputer attached to the tool.
  • Computer-aided process planning (CAPP) - Computer-aided process planning is a link between design and manufacturing in a computer-integrated manufacturing (CIM) environment.
  • content automation - Content automation is a digital marketing strategy that focuses on removing the need for human intervention in the content lifecycle.
  • content management application (CMA) - A content management application (CMA) is the front end component of a content management system (CMS).
  • continuous integration (CI) - Continuous integration (CI) is a software engineering practice in which frequent, isolated changes are immediately tested and reported on when they are added to a larger code base.
  • contract management software - Contract management software is a program or series of related programs for storing and managing legal agreements such as contracts with vendors, leases and licensing agreements.
  • core banking system - A core banking system is the software used to support a bank’s most common transactions.
  • Cornerstone OnDemand - Cornerstone OnDemand is a vendor of cloud-based learning and talent management software.
  • corporate culture - Corporate culture is the collection of values, beliefs, ethics and attitudes that characterize an organization and guide its practices.
  • corporate travel management software - Corporate travel management (CTM) software is a computer program or suite designed to oversee, regulate, and coordinate the travel activities and expenses of a company's employees.
  • corporate wellness technology - Corporate wellness technology is software, and sometimes associated hardware, that human resources departments use to improve and manage workers' health and well-being.
  • cost management - Cost management is the process of planning and controlling the budget of a business.
  • cost-benefit analysis software - Cost-benefit analysis software is a computer program or suite that assists personnel in the complex task of determining whether or not a proposed plan or project will pay off.
  • CPQ software (configure price quote software) - CPQ (configure, price, quote) is programming that helps sales representatives and self-service customers quickly generate accurate quotes for configurable products and services.
  • cycle counting - Cycle counting is an inventory-control method that lets businesses conduct a regular count of several items in different areas in a warehouse, without constantly adding up the entire inventory.
  • data classification - Data classification is the process of organizing data into categories that make it is easy to retrieve, sort and store for future use.
  • data historian - A data historian is a software program that records the data created by processes running in a computer system.
  • data masking - Data masking is a method of creating a structurally similar but inauthentic version of an organization's data that can be used for purposes such as software testing and user training.
  • data protection management (DPM) - Data protection management (DPM) comprises the administration, monitoring and management of backup processes to ensure backup tasks run on schedule and data is securely backed up and recoverable.
  • Datadog - Datadog is a monitoring and analytics tool for information technology (IT) and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.
  • decision management - Decision management is a process or set of processes for prioritizing, improving and streamlining action items.
  • deep analytics - Deep analytics is the application of sophisticated data processing techniques to yield information from large and typically multi-source data sets comprised of both unstructured and semi-structured data.
  • demand flow scheduling system - A demand flow scheduling system is a software product designed to optimize demand-based manufacturing practices.
  • demand planning - Demand planning is the process of forecasting the demand for a product or service so it can be produced and delivered more efficiently and to the satisfaction of customers.
  • Demand signal repository (DSR) - Demand signal repository (DSR) is a database that aggregates sales data at the point of sale (POS).
  • desktop virtualization - Desktop virtualization is the concept of isolating a logical operating system (OS) instance from the client that is used to access it.
  • digital currency - A digital currency is a medium of exchange that is generated, stored and transferred electronically.
  • Digital Text Platform (DTP) - Digital Text Platform (DTP) is Amazon.
  • document capture - Document capture is any one of several processes used to convert a physical document to another format, typically a digital representation.
  • dynamic case management (DCM) - Dynamic case management (DCM) is the handling of case-based work through the use of technologies that automate and streamline aspects of each case.
  • e-filing (electronic filing) - E-filing is the electronic submission of information that is required by law.
  • e-invoicing - E-invoicing (or electronic invoicing) is the delivery of bills and related information by an enterprise to its clients using electronic communications, usually the Internet.
SearchCompliance
  • ISO 31000 Risk Management

    The ISO 31000 Risk Management framework is an international standard that provides businesses with guidelines and principles for ...

  • pure risk

    Pure risk refers to risks that are beyond human control and result in a loss or no loss with no possibility of financial gain.

  • risk reporting

    Risk reporting is a method of identifying risks tied to or potentially impacting an organization's business processes.

SearchSecurity
  • black hat hacker

    A black hat hacker has been historically used to describe one who has malicious intent -- such as theft of information, fraud or ...

  • cookie poisoning

    Cookie poisoning is a type of cyber attack in which a bad actor hijacks, forges, alters or manipulates a cookie to gain ...

  • footprinting

    Footprinting is an ethical hacking technique used to gather as much data as possible about a specific targeted computer system, ...

SearchHealthIT
SearchDisasterRecovery
  • What is risk mitigation?

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • fault-tolerant

    Fault-tolerant technology is a capability of a computer system, electronic system or network to deliver uninterrupted service, ...

  • synchronous replication

    Synchronous replication is the process of copying data over a storage area network, local area network or wide area network so ...

SearchStorage
  • Remote Direct Memory Access (RDMA)

    Remote Direct Memory Access (RDMA) is a technology that enables two networked computers to exchange data in main memory without ...

  • storage (computer storage)

    Data storage is the collective methods and technologies that capture and retain digital information on electromagnetic, optical ...

  • storage medium (storage media)

    In computers, a storage medium is a physical device that receives and retains electronic data for applications and users and ...

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