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Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

24/ - BLA

  • 24/7 Customer or [24]7 Inc - 24/7 Customer is a business process outsourcing (BPO) services provider that also sells industry-specific cloud-based applications.
  • 360-degree customer view - The 360-degree customer view is the idea that companies can get a complete view of customers by aggregating data from the various touch points in which consumers interact with companies.
  • 3PL (third-party logistics) - A 3PL (third-party logistics) provider offers outsourced logistics services, which encompass anything that involves management of one or more facets of procurement and fulfillment activities.
  • 4-D printing (four-dimensional printing) - 4-D printing is additive manufacturing that prints objects capable of transformation and, in some cases, self-assembly.
  • 5 Whys - Five Whys is a guided, team exercise for identifying the root cause of a problem.
  • 70 percent rule for productivity - According to the 70 percent rule, which has its roots in athletics, employees are most productive when a majority of their time is spent working at a less intense pace.
  • 70-20-10 (70-20-10 rule) - 70-20-10 is a formula that describes how someone learns to do their job.
  • 96-minute rule - The 96-minute rule is a productivity guideline derived from the Pareto principle.
  • A/B testing (split testing) - A/B testing, sometimes called split testing, is an assessment tool for identifying which version of something helps an individual or organization meet a business goal more effectively.
  • ABC analysis (Pareto analysis) - ABC analysis, also known as Pareto analysis, is a method used to categorize something according to its importance or value in a given context.
  • ABC classification - ABC classification is a ranking system for identifying and grouping items in terms of how useful they are for achieving business goals.
  • ABC costing (activity-based costing) - Activity-based costing (ABC) costing is a supplemental method of analysing product cost through assessing the costs of all business activities associated with production.
  • account - An account is a unique record for each type of asset, liability, equity, revenue and expense.
  • account-based marketing (ABM) - Account-based marketing (ABM) is a business-to-business (B2B) strategy that focuses sales and marketing resources on targeted accounts within a specific market.
  • accountability - Accountability means being held responsible or answerable for one's actions (or perhaps lack of action where one should have been taken).
  • accounting error - What is an accounting error?An accounting error is a non-fraudulent discrepancy in financial documentation.
  • accounts payable - Accounts payable is a liability account in the general ledger (GL).
  • accounts receivable (AR) - Accounts receivable (AR) is an item in the general ledger (GL) that shows money owed to a business by customers who have purchased goods or services on credit.
  • acquisition plan - An acquisition plan, in the context of procurement, is a business document specifying all relevant considerations for the processes involved with acquiring goods, services or other organizations.
  • acronym - An acronym (pronounced AK-ruh-nihm, from Greek acro- in the sense of extreme or tip and onyma or name) is an abbreviation of several words in such a way that the abbreviation itself forms a word.
  • action item - An action item is a discrete task that must be accomplished, usually by a single individual or a small team or group.
  • action plan - An action plan is a document that lists what steps must be taken in order to achieve a specific goal.
  • actionable - Actionable, in a business context, is an adjective referring to things that can be acted upon.
  • actionable intelligence - Actionable intelligence is information that can be followed up on, with the further implication that a strategic plan should be undertaken to make positive use of the information gathered.
  • ad hoc - Ad hoc is an adjective used to describe things that are created on the spot, usually for a single use.
  • adaptive enterprise (or adaptive organization) - An adaptive enterprise (or adaptive organization) is a corporation, institution, or agency in which the business demand and the IT (information technology) supply are matched and synchronized at all times.
  • adhocracy - Adhocracy is a business management and corporate culture model based the ability to adapt quickly to changing conditions.
  • adjective - An adjective is a word or phrase that describes or modifies a noun.
  • advanced shipping notice (ASN) - Advanced shipping notice (ASN) is a document that provides detailed information about a pending delivery.
  • adverb - An adverb is a word that provides more information about a verb.
  • advertorial - An advertorial is a digital or print article that appears neutral but is sponsored content to promote a product or service.
  • affiliate - An affiliate is an organization, business entity or individual that is related to and often controlled by a third party.
  • affiliate (associate) - An affiliate or associate business is a company with a parent corporation that owns less than a controlling percentage of the company's voting stock.
  • affiliate marketing - Affiliate marketing is a performance-based marketing strategy in which one company pays another for referred business.
  • age of the customer - Age of the customer is the concept that consumers are more empowered than ever because they can access information about products and services over the Internet in real time.
  • Agile Project Management - Agile Project Management (APM) is an iterative approach to planning and guiding project processes.
  • agribusiness - An agribusiness is a line of business (LOB) that focuses on the processing, warehousing, distribution, marketing and retailing of products used in farming.
  • AICPA (American Institute of Certified Public Accountants) - The AICPA (American Institute of Certified Public Accountants) is a member association for the accounting profession that sets ethical standards for accountants, as well as U.
  • AIDA marketing model - The AIDA marketing model is a marketing, advertising and sales approach methodology designed to provide insight into the customer's mind and represent the steps needed to cultivate leads and generate sales.
  • AIOps (artificial intelligence for IT operations) - Artificial intelligence for IT operations (AIOps) is an umbrella term for the use of big data analytics, machine learning (ML) and other artificial intelligence (AI) technologies to automate the identification and resolution of common information technology (IT) issues.
  • Allied Digital Services Ltd - Allied Digital Services Ltd is a Mumbai-based provider of system integration and IT infrastructure support services.
  • Alphabet, Inc. - Alphabet, Inc.
  • Altman Z-score - The Altman Z-score is a statistic that is useful for evaluating the financial health of a publicly traded manufacturing company.
  • Amazon effect - The Amazon effect is the ongoing evolution of the retail market, both online and in physical outlets, resulting from increased e-commerce.
  • Amazon Prime - Amazon Prime is a subscription membership to Amazon that offers customers premium services for a yearly or monthly fee.
  • amortization - Amortization is a financial practice that allows buyers to pay for a purchase over an extended schedule rather than all at once.
  • anchoring effect - Anchoring effect is a form of cognitive bias that causes people to focus on the first available piece of information (the "anchor") given to them when making decisions.
  • angel investor - An angel investor, sometimes just referred to as an angel, is an individual with private resources who invests in a company or product for personal reasons.
  • ANSI/ISA-95 - ANSI/ISA-95, more commonly referred to as ISA-95, is an international standard for enterprise and control systems integration developed for manufacturers.
  • Apple Authorized Reseller (AAR) - An Apple Authorized Reseller (AAR) is a business partner that has entered into a contractual relationship with Apple Computer Inc.
  • application portfolio management (APM) - Application portfolio management (APM) is a framework for managing enterprise IT software applications and software-based services.
  • application rationalization (AR) - Application rationalization is the process of identifying which business applications should be kept, replaced, retired or consolidated across an organization to improve business operations.
  • Appreciative inquiry (AI) - Appreciative Inquiry (AI) is a change management approach that focuses on identifying what is working well, analyzing why it is working well and then doing more of it.
  • AR-to-GL reconciliation - AR-to-GL (accounts-receivable-to-general-ledger) reconciliation is a process commonly used to balance accounts in bookkeeping, particularly within an Oracle relational database.
  • article - An article is a word used before a noun that indicates whether or not the reference is to a specific entity or an unspecific one.
  • ASAP, ALAP and ATAP - ASAP, ATAP and ALAP are acronyms that stand for, respectively, as soon as possible, as timely as possible and as late as possible.
  • assembly line - An assembly line is a manufacturing process in which interchangeable parts are assembled as they are passed in a direct line from workstation to workstation until a final product is produced.
  • asset liability management - Asset liability management (ALM) is the administration of policies and procedures that address financial risks associated with changing interest rates, foreign exchange rates and other factors that can affect a company’s liquidity.
  • asset management - Asset management is a financial service offered by professional firms for the holding, transferring, buying and selling of different types of cash and investments.
  • asset performance management (APM) - Asset performance management (APM) is both a strategy and a set of software tools for tracking and managing the health of an organization's physical assets.
  • astroturfing (astroturf marketing) - Astroturfing is the artificial creation of a grassroots buzz for a product, service or political viewpoint.
  • authentic leadership - Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.
  • authoritarian leadership - Authoritarian leadership is a management style in which an individual has total control over making decisions for a group or organization, with little or no input from his or her subordinates.
  • authorized service provider (ASP) - An authorized service provider (ASP) is an organization that a product manufacturer has deemed qualified to service products covered under the manufacturer's warranty.
  • automotive subscription plan - An automotive subscription plan is a service that offers use of a motor vehicle to a driver for a monthly subscription fee.
  • availability bias - The availability bias is the human tendency to think that examples of things that come readily to mind are more representative than is actually the case.
  • average handle time (AHT) - Average handle time (AHT) is a call center metric for the average duration of one transaction, typically measured from the customer's initiation of the call and including any hold time, talk time and related tasks that follow the transaction.
  • average revenue per user or average revenue per unit (ARPU) - Average revenue per user or average revenue per unit (ARPU) is an expression of the income generated by a typical subscriber or device per unit time in a telecommunications network.
  • Avoid resume blunders - Fast guide to writing cover letters and resumesReturn to IndexDid you focus too much on your job duties and not enough on your achievements? Is your resume too long or too short? Did you repeatedly use "I" and "me"? Did you list irrelevant information? Review the following common errors before you send out your resume.
  • B2B2C (business-to-business-to-consumer) - B2B2C (business-to-business-to-consumer) adds consumer e-commerce to the B2B (business-to-business) model, allowing a company to market its product or service more effectively by entering a B2B relationship with a company whose expertise is selling online.
  • backdoor selling - Backdoor selling is the unscrupulous practice of seeking information beyond what is publicly available as a means of gaining a competitive advantage for a contract or sale.
  • bandwagon effect - The bandwagon effect is a psychological phenomenon whereby people do something mostly because others are doing it, often ignoring their personal principles or underlying evidence.
  • Bank Secrecy Act (BSA) - The Bank Secrecy Act (BSA), also known as the Currency and Foreign Transactions Reporting Act, is legislation passed by the United States Congress in 1970 that requires U.
  • barter economy - A barter economy is a cashless economic system in which services and goods are traded at negotiated rates.
  • Basel Committee on Banking Supervision (BCBS) - The Basel Committee on Banking Supervision (BCBS) is a group of international banking authorities who work to strengthen the regulation, supervision and practices of banks and improve financial stability worldwide.
  • Basel III - Basel III is a set of standards and practices created to ensure that international banks maintain adequate capital to sustain themselves during periods of economic strain.
  • baseline - What is a baseline?In project management, a baseline is a known state by which something is measured or compared.
  • beginning of life (BOL) - Beginning of life (BOL), in the context of manufacturing and product lifecycles, is the first stages of a product’s existence.
  • benefit corporation - Benefit corporation is a type of corporate structure recognized by some state governments in the United States.
  • benefits administration - Benefits administration is the process of assembling and managing the benefits an organization provides to employees.
  • bespoke - Bespoke (pronounced bee-SPOHK) is a term used in the United Kingdom and elsewhere for an individually- or custom-made product or service.
  • best and final offer - For negotiated procurements, a contractor's final offer following the conclusion of discussions.
  • best practice - A best practice is a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result.
  • betamaxed - To be betamaxed is to have your superior product lose out in the market to an inferior one as a result of marketing, influence or some other factor unrelated to product quality.
  • Betteridge's law (of headlines) - Betteridge's law (of headlines) is an adage that states "Any headline that ends in a question mark can be answered by the word no.
  • BIC (bank identifier code) - A bank identifier code (BIC) is a unique identifier for a specific financial institution.
  • Big 4 (Final 4) - The Big 4, also known as the Final 4, are the four largest international accounting and professional services firms.
  • big bang adoption - Big bang adoption is a hardware or software migration method that involves getting rid of the existing system and transferring all users to the new system simultaneously.
  • big box store - A big box store is a very large brick and mortar retail location which sells a variety of merchandise, usually at a low price.
  • Big Chief tablet (writing tablet) - The Big Chief tablet was for many years the most popular brand of paper writing tablet among school children.
  • bill of lading (BoL, B/L) - A bill of lading (also seen as B/L and BoL) is a document given to a shipper by the carrier that details the shipment and serves as a means of transferring the title of goods.
  • bill of materials (BOM) - A bill of materials (BOM) is a comprehensive inventory of the raw materials, assemblies, subassemblies, parts and components, as well as the quantities of each, needed to manufacture a product.
  • bimodal IT (bimodal information technology) - Bimodal IT is a two-tiered IT operations model that allows for the creation of IT systems and processes that are stable and predictable as well as agile and fast.
  • bioteam - A bioteam is an organizational structure in which peers share power and responsibility and each member of the team is a both a leader and a follower.
  • Bitcoin Cash (BCH) - Bitcoin Cash (BCH) is an altcoin version of the popular Bitcoin cryptocurrency.
  • BizDevOps (Business, Development and Operations) - BizDevOps, also known as DevOps 2.

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