Browse Definitions :

Customer data management

Terms related to customer data management, including customer data integration (CDI) technology definitions and words and phrases about data quality and data governance.

ACC - DIR

  • accounting error - What is an accounting error?An accounting error is a non-fraudulent discrepancy in financial documentation.
  • active man-in-the-middle attack (MitM) - Active man-in-the-middle (MitM) is an attack method that allows an intruder to access sensitive information by intercepting and altering communications between the user of a public network and a requested website.
  • affinity marketing - Affinity marketing is a type of direct marketing in which a business forms a partnership with an organization to provide goods or services in exchange for access to a new market.
  • age of the customer - Age of the customer is the concept that consumers are more empowered than ever because they can access information about products and services over the Internet in real time.
  • Allscripts - Allscripts is a vendor of electronic health record systems for physician practices, hospitals and healthcare systems.
  • Amazon S3 - Amazon Simple Storage Service (Amazon S3) is a scalable, high-speed, web-based cloud storage service designed for online backup and archiving of data and applications on Amazon Web Services.
  • anonymous video analytics (AVA) - Anonymous video analytics (AVA) is a strategy for gathering metrics about digital signage audience engagement.
  • Automated Clearing House fraud (ACH fraud) - ACH fraud is the theft of funds through the Automated Clearing House financial transaction network.
  • Backoff - Backoff is point-of-sale malware that uses memory scraping  to steal credit card data from Windows-based retail machines on which it is installed.
  • bar graph - A bar graph is a pictorial rendition of statistical data in which the independent variable can attain only certain discrete values.
  • blockchain - Blockchain is a type of distributed ledger for maintaining a permanent and tamper-proof record of transactional data.
  • bounce rate - Bounce rate is the percentage of visitors to a given website that leave the site after viewing only a single page.
  • box plot - A box plot is a graphical rendition of statistical data based on the minimum, first quartile, median, third quartile, and maximum.
  • brand personality - Brand personality is the association of human characteristics with a brand name so that consumers can relate to it.
  • Business case analysis and a business case guide - A business case is an argument, usually documented, that is intended to convince a decision maker to approve some kind of action.
  • business continuity and disaster recovery (BCDR) - Business continuity and disaster recovery (BCDR) are closely related practices that describe an organization's preparation for unforeseen risks to continued operations.
  • California Consumer Privacy Act (CCPA) - The California Consumer Privacy Act (CCPA) is legislation in the state of California that supports an individual's right to control their own personally identifiable information (PII).
  • card verification value (CVV) - Card verification value (CVV) is a combination of features used in credit, debit and automated teller machine (ATM) cards for the purpose of establishing the owner's identity and minimizing the risk of fraud.
  • cardholder data (CD) - Cardholder data (CD) refers to the primary account number (PAN) of a payment card belonging to a cardholder, along with any of the following data types: cardholder name, expiration date or service code (a three- or four-digit number coded onto the magnetic-stripe that specifies acceptance requirements and limitations for a magnetic-stripe-read transaction).
  • case - A case is a particular instance of something.
  • causation - Causation, or causality, is the capacity of one variable to influence another.
  • CCHIT - Certification Commission for Healthcare Information Technology - The Certification Commission for Healthcare Information Technology (CCHIT) is an independent, not-for-profit group that certifies electronic health records (EHR) and networks for health information exchange (HIE) in the United States.
  • Centre for the Protection of National Infrastructure (CPNI) - The Centre for the Protection of National Infrastructure (CPNI) is the agency charged with providing advice to any entity within the United Kingdom that owns or operates services or property critical to commerce, public health or security.
  • channel partner portal - A channel partner portal is a web-based application that provides a vendor's established partners (usually distributors, resellers, service providers or other strategic partners) with access to deal registration, marketing resources, pricing and sales information for products and services, as well as technical details and support that are unavailable to other end users.
  • Chief Privacy Officer (CPO) - A chief privacy officer (CPO) is a corporate executive charged with developing and implementing policies designed to protect customer data from unauthorized access.
  • Chip and PIN - Chip and PIN is a UK government-backed initiative to implement the EMV (Europay, Mastercard and Visa) standard for smart card payment authorization.
  • clinical decision support system (CDSS) - A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and improve patient care.
  • cloud computing - Cloud computing is a general term for anything that involves delivering hosted services over the Internet.
  • cloud disaster recovery (cloud DR) - Cloud disaster recovery (cloud DR) is a backup and restore strategy that involves storing and maintaining copies of electronic records in a cloud computing environment as a security measure.
  • cloud encryption (cloud storage encryption) - Cloud encryption is a service offered by cloud storage providers whereby data, or text, is transformed using encryption algorithms and is then placed on a storage cloud.
  • cloud SLA (cloud service-level agreement) - A cloud SLA (cloud service-level agreement) is an agreement between a cloud service provider and a customer that ensures a minimum level of service is maintained.
  • coalition loyalty program - A coalition loyalty program is a loyalty card system that offers incentives to customers of two or more businesses in return for allowing those businesses to collect user data.
  • cohort - A cohort is a group of people that have some demographic or statistical characteristic in common.
  • collaborative CRM - Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions with customers.
  • compensating control (alternative control) - A compensating control, also called an alternative control, is a mechanism that is put in place to satisfy the requirement for a security measure that is deemed too difficult or impractical to implement at the present time.
  • compliance - Compliance is the act of being in alignment with guidelines, regulations and/or legislation.
  • consumer data - Consumer data is the information trail customers leave behind as a result of their Internet use.
  • consumer privacy (customer privacy) - Consumer privacy, also known as customer privacy, involves the handling and protection of sensitive personal information that individuals provide in the course of everyday transactions.
  • Continuity of Care Record (CCR) - The Continuity of Care Record, or CCR, is a standard for the creation of electronic summaries of patient health.
  • control framework - A control framework is a data structure that organizes and categorizes an organization’s internal controls, which are practices and procedures established to create business value and minimize risk.
  • core banking system - A core banking system is the software used to support a bank’s most common transactions.
  • correlation - Correlation is a statistical measure that indicates the extent to which two or more variables fluctuate in tandem.
  • correlation coefficient - A correlation coefficient is a statistical measure of the degree to which changes to the value of one variable predict change to the value of another.
  • counter-Googling - Counter-Googling is the use of the search engine to find information about the party that would traditionally be the searcher (such as a potential customer) by a party that would ordinarily be the subject of the search, such as a business.
  • cramming - Cramming is the addition of unexpected or unauthorized charges to a bill for landline or mobile telephone service.
  • Credit CARD Act (Credit Card Accountability, Responsibility, and Disclosure Act of 2009) - The Credit CARD Act is legislation governing the behavior of credit card companies in the United States.
  • CRM (customer relationship management) - Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.
  • CRM analytics - CRM (customer relationship management) analytics comprises all programming that analyzes data about customers and presents it to help facilitate and streamline better business decisions.
  • cross-media queuing - In a call center, cross-media queuing describes the process of receiving and routing all incoming queries in the same way, whether the query comes in the form of a phone call, e-mail message, instant message, Web site submission, fax or interactive voice response (IVR) message.
  • CRUD cycle (Create, Read, Update and Delete Cycle) - The CRUD cycle describes the elemental functions of a persistent database in a computer.
  • CTCI (Computer-to-computer interface) - Computer-to-computer interface (CTCI) is a digital communications protocol that allows customers of the NASDAQ (National Association of Securities Dealers Automated Quotations) to conduct business in the options market.
  • curation - Curation is a field of endeavor involved with assembling, managing and presenting some type of collection.
  • customer analytics (customer data analytics) - Customer analytics, also called customer data analytics, is the systematic examination of a company's customer information and customer behavior to identify, attract and retain the most profitable customers.
  • customer data integration (CDI) - Customer data integration (CDI) is the process of defining, consolidating and managing customer information across an organization's business units and systems to achieve a "single version of the truth" for customer data.
  • customer data management (CDM) - Customer data management (CDM) is the centralization of customer information, such as customer experiences, demographics and feedback, into a single database.
  • customer experience (CX) automation - Customer experience (CX) automation is any technology that assists customers with common tasks, sometimes replacing the involvement of humans, to improve customer interactions.
  • customer experience management (CEM or CXM) - Customer experience management (CEM or CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
  • customer intelligence (CI) - Customer intelligence (CI) is information derived from customer data that an organization collects from both internal and external sources.
  • customer lifecycle - In customer relationship management (CRM), customer lifecycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using and maintaining loyalty to a product or service.
  • customer relationship analysis (CRA) - Customer relationship analysis (CRA), sometimes termed customer relationship analytics, is the processing of data about customers and their relationship with the enterprise in order to improve the enterprise's future sales and service and lower cost.
  • customer segmentation - Customer segmentation is the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing, such as age, gender, interests and spending habits.
  • customer valuation - In customer relationship management (CRM), customer valuation is a scoring process used to help a company determine which customers the company should target in order to maximize profit.
  • data aggregation - Data aggregation is any process in which information is gathered and expressed in a summary form, for purposes such as statistical analysis.
  • data analytics (DA) - Data analytics (DA) is the science of examining raw data with the purpose of drawing conclusions about that information.
  • data anonymization - The purpose of data anonymization is to make its source untraceable.
  • data breach - A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.
  • data breach response plan - A data breach response plan is a course of action intended to reduce the risk of unauthorized data access and to mitigate the damage caused if a breach does occur.
  • data center - A data center (or datacenter) is a facility composed of networked computers and storage that businesses or other organizations use to organize, process, store and disseminate large amounts of data.
  • data collection - Data collection is a process for gathering information from different sources.
  • data curation - Data curation is the management of data throughout its lifecycle, from creation and initial storage to the time when it is archived for posterity or becomes obsolete and is deleted.
  • data currency (data as currency) - Data currency is monetary value assigned to data so that it can be used as the unit of exchange in a transaction either as the sole payment or in combination with money.
  • data dredging (data fishing) - Data dredging, sometimes referred to as data fishing is a data mining practice in which large volumes of data are searched to find any possible relationships between data.
  • data exhaust - Data exhaust is a byproduct of user actions online and consists of the various files generated by web browsers and their plug-ins such as cookies, log files, temporary internet files and and .
  • data hygiene - Data hygiene is the collective processes conducted to ensure the cleanliness of data.
  • data integration - Data integration is the process of retrieving data from multiple source systems and combining it in such a way that it can yield consistent, comprehensive, current and correct information for business reporting and analysis.
  • data life cycle management (DLM) - Data life cycle management (DLM) is a policy-based approach to managing the flow of an information system's data throughout its life cycle: from creation and initial storage to the time when it becomes obsolete and is deleted.
  • data loss prevention (DLP) - Data loss prevention (DLP) is a strategy for making sure that end users do not send sensitive or critical information outside of the corporate network.
  • data management - Data management is the practice of organizing and maintaining data processes to meet ongoing information lifecycle needs.
  • data masking - Data masking is a method of creating a structurally similar but inauthentic version of an organization's data that can be used for purposes such as software testing and user training.
  • data mining - Data mining is the process of sorting through large data sets to identify patterns and establish relationships to solve problems through data analysis.
  • data protection management (DPM) - Data protection management (DPM) is the administration of backup processes to ensure that tasks run on schedule, and that data is securely backed up and recoverable.
  • data quality - Data quality is a perception or an assessment of data's fitness to serve its purpose in a given context.
  • data residency (data sovereignty) - Data residency is the physical location or locations of an organization's data and the area of storage management involved with issues specific to managing data in those particular locations.
  • data scrubbing (data cleansing) - Data scrubbing, also called data cleansing, is the process of cleaning up data in a database that is incorrect, incomplete, or duplicated.
  • Data Security Council of India (DSCI) - The Data Security Council of India (DSCI) is a not-for-profit organization created to promote the country as a secure destination for information technology (IT) outsourcing.
  • data shadow - A data shadow is the collective body of data that is automatically generated and recorded as we go about our lives rather than intentionally created.
  • data-driven disaster - A data-driven disaster is a serious problem caused by one or more ineffective data analysis processes.
  • database marketing - Database marketing is a systematic approach to the gathering, consolidation, and processing of consumer data (both for customers and potential customers) that is maintained in a company's databases.
  • database of record (DBOR) - A database of record (DBOR) is a repository for centralized storage of information about objects or people.
  • deal registration - Deal registration is a common feature of vendors' channel partner programs in which a channel partner, such as a value-added reseller (VAR), informs the vendor about a sales lead.
  • deep analytics - Deep analytics is the application of sophisticated data processing techniques to yield information from large and typically multi-source data sets comprised of both unstructured and semi-structured data.
  • descriptive analytics - Descriptive analytics is a preliminary stage of data processing that creates a summary of historical data to yield useful information and possibly prepare the data for further analysis.
  • digital CRM - Digital customer relationship management is the use of Internet communications channels and technologies to enhance customer relationship management (CRM) and customer experience management (CEM ) initiatives.
  • digital customer experience delivery platform (DCED platform) - A digital customer experience delivery platform is software that helps create, manage and measure cross-channel digital customer experiences.
  • digital wallet - A digital wallet is a software application that serves as an electronic version of a physical wallet, digitizing credit and debit card information to enable consumers to make purchases from their smartphones.
  • dimension - In data warehousing, a dimension is a collection of reference information about a measurable event (fact).
  • direct digital marketing (DDM) - Direct digital marketing (DDM) is the electronic delivery of relevant communications to specific recipients.

-ADS BY GOOGLE

SearchCompliance

  • California Consumer Privacy Act (CCPA)

    The California Consumer Privacy Act (CCPA) is legislation in the state of California that supports an individual's right to ...

  • compliance audit

    A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.

  • regulatory compliance

    Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business...

SearchSecurity

  • endpoint detection and response (EDR)

    Endpoint detection and response (EDR) is a category of tools and technology used for protecting computer hardware devices–called ...

  • ransomware

    Ransomware is a subset of malware in which the data on a victim's computer is locked, typically by encryption, and payment is ...

  • single sign-on (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits an end user to enter one set of login credentials ...

SearchHealthIT

SearchDisasterRecovery

  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

  • business continuity software

    Business continuity software is an application or suite designed to make business continuity planning/business continuity ...

SearchStorage

  • blockchain storage

    Blockchain storage is a way of saving data in a decentralized network which utilizes the unused hard disk space of users across ...

  • disk mirroring (RAID 1)

    RAID 1 is one of the most common RAID levels and the most reliable. Data is written to two places simultaneously, so if one disk ...

  • RAID controller

    A RAID controller is a hardware device or software program used to manage hard disk drives (HDDs) or solid-state drives (SSDs) in...

Close