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Customer data management

Terms related to customer data management, including customer data integration (CDI) technology definitions and words and phrases about data quality and data governance.

SAG - WIP

  • Sage CRM - Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market.
  • sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
  • Salesforce.org - Salesforce.org is a social enterprise from American based cloud computing company Salesforce.
  • Sarbanes-Oxley Act - The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.
  • service desk - A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners.
  • seven wastes - The seven wastes are categories of unproductive manufacturing practices identified by Taiichi Ohno, the father of the Toyota Production System (TPS).
  • silent attrition - Silent attrition is a situation in which customers stop patronizing a business without any communication.
  • silent monitoring - Silent monitoring refers to the practice of call center managers or senior agents listening to the interaction between an incoming caller and an agent.
  • single source of truth (SSOT) - Single source of truth (SSOT) is a concept that an organization can apply as part of its information architecture to ensure that everyone in the organization uses the same data when making business decisions.
  • skewness - Skewness is asymmetry in a statistical distribution, in which the curve appears distorted or skewed either to the left or to the right.
  • small data - Small data is data presented in a volume and format that makes it accessible and actionable.
  • smart meter hack - A smart meter hack is the unauthorized access of such a device or its data transmissions for the purpose of obtaining or altering communications between it and the responsible utility.
  • SNOMED CT (Systematized Nomenclature of Medicine -- Clinical Terms) - SNOMED CT (Systematized Nomenclature of Medicine -- Clinical Terms) is a standardized, multilingual vocabulary of clinical terminology that is used by physicians and other health care providers for the electronic exchange of clinical health information.
  • Snowden effect - The Snowden effect is an increase in public awareness about information privacy and security due to Edward Snowden's revelations about the U.
  • social analysis - Social analysis is the practice of analyzing a situation or social problem through objective, systematic exploration.
  • social media analytics - Social media analytics is the practice of gathering data from social media websites and analyzing that data using social media analytics tools to make business decisions.
  • social media metrics - Social media metrics refer to the measurements that companies use to gauge the impact of their efforts on social media platforms, and the impact of social media activity on a company’s revenue.
  • speech analytics - Speech analytics is the process of analyzing voice recordings or live customer calls to contact centers with speech recognition software to find useful information and provide quality assurance.
  • spoliation - Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action.
  • statistical analysis - Statistical analysis is the collection and interpretation of data in order to uncover patterns and trends.
  • Supply Chain Planning (SCP) - Supply chain planning (SCP) is the process of anticipating the demand for products and planning their materials and components, production, marketing, distribution and sale.
  • system of record (SOR) - A system of record (SOR) is an ISRS (information storage and retrieval system) that is the authoritative source for a particular data element in a system containing multiple sources of the same element.
  • third-party cookie - A third-party cookie is a cookie that is placed on a user's hard disk by a website from a domain other than the one a user is visiting.
  • tier 1 vendor - A tier 1 vendor is one of the largest and most well known in its field -- often enjoying national or international recognition and acceptance.
  • tier 2 vendor - A tier 2 vendor is a smaller and less well-known provider as compared to a tier 1 vendor and is often also limited in its geographic coverage as well.
  • tokenization - Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security.
  • transactional data - Transactional data, in the context of data management, is the information recorded from transactions.
  • transactional marketing - Transactional marketing is a business strategy that focuses on single, "point of sale" transactions.
  • U.K. Data Protection Act 1998 (DPA 1998) - The Data Protection Act 1998 (DPA 1998) is an act of the United Kingdom (UK) Parliament defining the ways in which information about living people may be legally used and handled.
  • UK Identity Cards Act - The UK Identity Cards Act is a framework of enabling legislation for a British National Identity card passed in 2006.
  • user behavior analytics (UBA) - User behavior analytics (UBA) is a process in which security teams use monitoring tools to track, collect and assess the network activities of all individuals accessing those system to detect potentially malicious activity.
  • virtual payment terminal - Virtual terminals allow sellers to take credit card payments online for orders made online or over the phone without requiring a card reader device.
  • What is BCDR? Business continuity and disaster recovery guide - Business continuity (BC) and disaster recovery (DR) are closely related practices that support an organization's ability to remain operational after an adverse event.
  • What is customer experience management (CEM or CXM)? - Building brand loyalty among customers involves a customer-centric strategy and measuring feedback through voice of the customer data to improve customer experiences.
  • What is data management and why is it important? - Data management is the process of ingesting, storing, organizing and maintaining the data created and collected by an organization, as explained in this in-depth look at the process.
  • wipe - Wipe, in a computing context, means to erase all data on a hard drive to render it unreadable.

SearchCompliance

  • information governance

    Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and ...

  • enterprise document management (EDM)

    Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be...

  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

SearchSecurity

  • cyber espionage

    Cyber espionage, also called cyber spying, is a form of cyber attack that is carried out against a competitive company or ...

  • virus (computer virus)

    A computer virus is malicious code that replicates by copying itself to another program, computer boot sector or document and ...

  • honeypot (computing)

    A honeypot is a network-attached system set up as a decoy to lure cyber attackers and detect, deflect and study hacking attempts ...

SearchHealthIT

SearchDisasterRecovery

  • risk mitigation

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

SearchStorage

  • cloud storage

    Cloud storage is a service model in which data is transmitted and stored on remote storage systems, where it is maintained, ...

  • cloud testing

    Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software ...

  • storage virtualization

    Storage virtualization is the pooling of physical storage from multiple storage devices into what appears to be a single storage ...

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