Business Software

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• contact center as a service (CCaaS)

  Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure.

• customer service and support

  Customer service is the support that organizations offer to customers before and after purchasing a product or service.

• contact center

  A contact center is a central point from which organizations manage all customer interactions across various channels.

Google - Android

This glossary contains terms related to Google software products and cloud services, including Google Docs, Chrome and the Android operating system.

• Google Cloud operations (formerly Stackdriver)

  Google Stackdriver was a monitoring service that provided IT teams with performance data about applications and virtual machines (VMs) running on the Google Cloud Platform (GCP) and Amazon Web Services public cloud.

• Google Cloud Spanner

  Google Cloud Spanner is a distributed relational database service designed to support global online transaction processing deployments, SQL semantics, horizontal scaling and transactional consistency.

• Amazon Lightsail

  Amazon Lightsail is an Amazon cloud service that offers bundles of cloud compute power and memory for new or less experienced cloud users.

HR management

• HR automation

  Human resources automation (HR automation) is a method of using software to automate and streamline repetitive and laborious tasks and aid an HR department in managing personnel.

• compensation management

  Compensation management is the discipline for determining employees' appropriate pay and benefits.

• HR service delivery

  HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.

Microsoft - Windows

This glossary contains terms related to Microsoft software for operating systems, e-mail, collaboration, backup and recovery, server hardware, storage management, infrastructure security and server virtualization.

• ActiveX controls

  ActiveX controls are component program objects that Microsoft developed to enable applications to perform specific functions, such as displaying a calendar or playing a video.

• Preboot Execution Environment (PXE)

  The Preboot Execution Environment or PXE (commonly pronounced as pixie) is a client-server environment that enables network computers to boot over the network interface card (NIC), instead of from a CD-ROM or hard disk.

• Windows Management Instrumentation (WMI)

  Windows Management Instrumentation (WMI) is a set of specifications from Microsoft for consolidating the management of devices and applications in a network from Windows computing systems.

Open Source

This glossary contains terms related to open source software and its administration and management.

• Cygwin

  Cygwin is a collection of open source tools that allows Unix or Linux applications to be compiled and run on a Microsoft Windows operating system (OS) from within a Linux-like interface.

• GNU General Public License (GNU GPL or GPL)

  The GNU General Public License, often shortened to GNU GPL (or simply GPL), lists terms and conditions for the copying, modification and redistribution of open source software.

• Red Hat

  Red Hat is a software company that combines open source Linux operating system components with related programs into a distribution package that customers can order.

Oracle

This glossary contains terms related to Oracle software and cloud services.

• WebLogic

  Oracle WebLogic Server is a leading e-commerce online transaction processing (OLTP) platform, developed to connect users in distributed computing production environments and to facilitate the integration of mainframe applications with distributed corporate data and applications.

• GraalVM

  GraalVM is a tool for developers to write and execute Java code.

• SAP Leonardo

  SAP Leonardo is an umbrella brand for SAP’s collection of software and services that organizations can use to develop digital transformation projects.

Salesforce

• What is predictive analytics? An enterprise guide

  Predictive analytics is a form of advanced analytics that uses current and historical data to forecast activity, behavior and trends.

• multichannel marketing

  Multichannel marketing refers to the practice by which companies interact with customers via multiple channels, both direct and indirect, in order to sell them goods and services.

• Salesforce Work.com

  Salesforce Work.com is a corporate performance management platform for sales representatives with a user interface that resembles a social networking website.

SAP

This glossary contains terms related to the SAP R/3 system and SAP cloud services. It also contains terms related to SAP software for finance and asset management, cost accounting, production and operations management, as well as business software for vertical industries that require applications to manage such things as supply chain, manufacturing workflows and personnel.

• HR service delivery

  HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.

• SAP Cloud for Customer (SAP C4C)

  SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.

• AribaPay

  AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community. AribaPay is designed to bring visibility and a consumer-like experiences B2B e-commerce, as well as replacing complex and inefficient paper-based invoicing processes and systems.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• batch file

  A batch file is a script file that stores commands to be executed in a serial order.

• What is predictive analytics? An enterprise guide

  Predictive analytics is a form of advanced analytics that uses current and historical data to forecast activity, behavior and trends.

• performance management software

  Performance management software is designed to improve business performance by spurring employee productivity.

VMware

This glossary contains definitions related to VMware virtualization technologies. Some definitions explain the meaning of words used in VMware product and service documentation. Other definitions are related to the strategies that network engineers use when implementing server virtualization, virtual server consolidation and virtual desktop centralization.

• VMware Workspace ONE

  VMware Workspace ONE is a management platform that allows IT administrators to centrally control end users' mobile devices and cloud-hosted virtual desktops and applications from the cloud or from an on-premises deployment.

• VMware vSphere Client

  The VMware vSphere Client is a web-based application that connects to the vCenter Server so IT administrators can manage installations and handle inventory objects in a vSphere deployment.

• VMware

  VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.

Writing for Business

Is your prose as good as your code? Quiz yourself and find out!

• verb / predicate

  A verb is a word that indicates a physical or mental action or a state of being. Typically, a sentence has at least a subject (the actor) and a verb (the action). The verb tells us what the subject of the sentence is doing.