Business Software

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• customer satisfaction (CSAT)

  In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets customer expectations.

• speech recognition

  Speech recognition, or speech-to-text, is the ability for a machine or program to identify words spoken aloud and convert them into readable text.

• contact center as a service (CCaS)

  Contact center as a service (CCaaS) is a framework for contact center infrastructure management that combines the principles of contact center hosting and cloud-based contact center infrastructure.

Google - Android

This glossary contains terms related to Google software products and cloud services, including Google Docs, Chrome and the Android operating system.

• Kubernetes

  Kubernetes, also referred to as K8s, is an open source system used to manage Linux Containers across private, public and hybrid cloud environments.

• Google Hangouts

  Google Hangouts is a unified communications service that allows members to initiate and participate in text, voice or video chats, either one-on-one or in a group.

• Google BigQuery

  Google BigQuery is a cloud-based big data analytics web service for processing very large read-only data sets.

HR management

• hybrid workforce

  A hybrid workforce is a type of blended workforce comprising employees who work remotely and those who work from an office or central location.

• diversity, equity and inclusion (DEI)

  Diversity, equity and inclusion (DEI) is a term used to describe policies and programs that promote the representation and participation of different groups of individuals, including people of different ages, races and ethnicities, abilities and disabilities, genders, religions, cultures and sexual orientations.

• human capital management (HCM)

  Human capital management (HCM) is a comprehensive set of practices and tools used for recruiting, managing and developing employees.

Microsoft - Windows

This glossary contains terms related to Microsoft software for operating systems, e-mail, collaboration, backup and recovery, server hardware, storage management, infrastructure security and server virtualization.

• Microsoft Teams

  What is Microsoft Teams? Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 and Office 365 suite of applications.

• Microsoft Windows Subsystem for Linux (WSL)

  Microsoft Windows Subsystem for Linux (WSL) is a series of Microsoft components that allow native Linux 64-bit Executable and Linkable Format (ELF64) binaries to run on the Windows kernel in the Windows 10 operating system (OS).

• MCSA (Microsoft Certified Solutions Associate)

  MCSA (Microsoft Certified Solutions Associate) is a certification program intended for people who seek entry-level jobs in an information technology (IT) environment.

Open Source

This glossary contains terms related to open source software and its administration and management.

• talent acquisition

  Talent acquisition refers to the process employers use for recruiting, tracking and interviewing job candidates, and onboarding and training new employees.

• LAMP (Linux, Apache, MySQL, PHP)

  LAMP is an open source Web development platform that uses Linux as the operating system, Apache as the Web server, MySQL as the relational database management system and PHP as the object-oriented scripting language.

• Apache Hadoop YARN

  Apache Hadoop YARN is the resource management and job scheduling technology in the open source Hadoop distributed processing framework.

Oracle

This glossary contains terms related to Oracle software and cloud services.

• GraalVM

  GraalVM is a tool for developers to write and execute Java code.

• SAP Leonardo

  SAP Leonardo is an umbrella brand for SAP’s collection of software and services that organizations can use to develop digital transformation projects.

• Oracle Cloud

  Oracle Cloud is the database company’s public cloud service offering. Oracle has positioned and tailored its cloud services as the best option to run Oracle databases.

Salesforce

• predictive analytics

  Predictive analytics is a form of advanced analytics that uses both new and historical data to forecast activity, behavior and trends.

• SAP MII (SAP Manufacturing Integration and Intelligence)

  SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.

• content personalization

  Content personalization is a strategy that tailors webpages and other forms of content to individual users' characteristics or preferences.

SAP

This glossary contains terms related to the SAP R/3 system and SAP cloud services. It also contains terms related to SAP software for finance and asset management, cost accounting, production and operations management, as well as business software for vertical industries that require applications to manage such things as supply chain, manufacturing workflows and personnel.

• SAP FICO (SAP Finance and SAP Controlling)

  SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.

• SAP ERP Central Component (SAP ECC)

  SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning (ERP) system that is commonly referred to as simply "SAP ERP."

• SAP BusinessObjects BI

  SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• citizen development

  Citizen development is a business process that encourages non-IT-trained employees to become software developers, using IT-sanctioned low-code/no-code (LCNC) platforms to create business applications.

• Software as a Service (SaaS)

  Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet.

• PaaS (platform as a service)

  PaaS (platform as a service) is a cloud computing model where a third-party provider delivers hardware and software tools to users over the internet.

VMware

This glossary contains definitions related to VMware virtualization technologies. Some definitions explain the meaning of words used in VMware product and service documentation. Other definitions are related to the strategies that network engineers use when implementing server virtualization, virtual server consolidation and virtual desktop centralization.

• VMware vSphere Client

  The VMware vSphere Client is a web-based application that connects to the vCenter Server so IT administrators can manage installations and handle inventory objects in a vSphere deployment.

• VMware

  VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.

• VMware PKS (VMware Pivotal Container Service)

  VMware PKS (VMware Pivotal Container Service) is a managed container service that allows users to simplify, operate and manage Kubernetes clusters in multi-cloud environments.

Writing for Business

Is your prose as good as your code? Quiz yourself and find out!

• verb / predicate

  A verb is a word that indicates a physical or mental action or a state of being. Typically, a sentence has at least a subject (the actor) and a verb (the action). The verb tells us what the subject of the sentence is doing.