Business Software

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• customer intelligence (CI)

  Customer intelligence (CI) is the process of gathering and analyzing information derived from customer data that an organization collects from both internal and external sources.

• speech recognition

  Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.

• social media analytics

  Social media analytics is the process of collecting and analyzing audience data shared on social networks to improve an organization's strategic business decisions.

Google - Android

This glossary contains terms related to Google software products and cloud services, including Google Docs, Chrome and the Android operating system.

• Amazon Lightsail

  Amazon Lightsail is an Amazon cloud service that offers bundles of cloud compute power and memory for new or less experienced cloud users.

• Google Sheets

  Google Sheets is a web-based application that enables users to create, update and modify spreadsheets and share the data live online.

• Google Analytics

  Google Analytics is a free web analytics service that provides statistics and analytical tools for search engine optimization (SEO) and marketing purposes.

HR management

• intranet

  An intranet is a private network contained within an enterprise that is used to securely share company information and computing resources among employees.

• industrial espionage

  Industrial espionage is the covert, and sometimes illegal, practice of investigating competitors to gain a business advantage.

• hybrid workforce

  A hybrid workforce is a type of blended workforce comprising employees who work remotely and those who work from an office or central location.

Microsoft - Windows

This glossary contains terms related to Microsoft software for operating systems, e-mail, collaboration, backup and recovery, server hardware, storage management, infrastructure security and server virtualization.

• DOS (disk operating system)

  A DOS, or disk operating system, is an operating system that runs from a disk drive. The term can also refer to a particular family of disk operating systems, most commonly MS-DOS, an acronym for Microsoft DOS.

• Azure Kubernetes Service (AKS)

  Azure Kubernetes Service (AKS) is a managed container orchestration service based on the open source Kubernetes system, which is available on the Microsoft Azure public cloud.

• active directory

  Active Directory (AD) is Microsoft's proprietary directory service.

Open Source

This glossary contains terms related to open source software and its administration and management.

• GNOME (GNU Network Object Model Environment)

  GNOME (GNU Network Object Model Environment, pronounced gah-NOHM) is a graphical user interface (GUI) and set of computer desktop applications for users of the Linux operating system.

• Db2

  Db2 is a family of database management system (DBMS) products from IBM that serve a number of different operating system (OS) platforms.

• talent acquisition

  Talent acquisition refers to the process employers use for recruiting, tracking and interviewing job candidates, and onboarding and training new employees.

Oracle

This glossary contains terms related to Oracle software and cloud services.

• GraalVM

  GraalVM is a tool for developers to write and execute Java code.

• SAP Leonardo

  SAP Leonardo is an umbrella brand for SAP’s collection of software and services that organizations can use to develop digital transformation projects.

• Oracle Cloud

  Oracle Cloud is the database company’s public cloud service offering. Oracle has positioned and tailored its cloud services as the best option to run Oracle databases.

Salesforce

• Salesforce Work.com

  Salesforce Work.com is a corporate performance management platform for sales representatives with a user interface that resembles a social networking website.

• predictive analytics

  Predictive analytics is a form of advanced analytics that uses both new and historical data to forecast activity, behavior and trends.

• SAP MII (SAP Manufacturing Integration and Intelligence)

  SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.

SAP

This glossary contains terms related to the SAP R/3 system and SAP cloud services. It also contains terms related to SAP software for finance and asset management, cost accounting, production and operations management, as well as business software for vertical industries that require applications to manage such things as supply chain, manufacturing workflows and personnel.

• SAP FICO (SAP Finance and SAP Controlling)

  SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.

• SAP ERP Central Component (SAP ECC)

  SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning (ERP) system that is commonly referred to as simply "SAP ERP."

• SAP BusinessObjects BI

  SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• What is IT/OT convergence? Everything you need to know

  IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems.

• Active Directory Domain Services (AD DS)

  Active Directory Domain Services (AD DS) is a server role in Active Directory that allows admins to manage and store information about resources from a network, as well as application data, in a distributed database.

• nearshore outsourcing

  Nearshore outsourcing is the practice of getting work done or services performed by people in neighboring countries rather than an organization's country.

VMware

This glossary contains definitions related to VMware virtualization technologies. Some definitions explain the meaning of words used in VMware product and service documentation. Other definitions are related to the strategies that network engineers use when implementing server virtualization, virtual server consolidation and virtual desktop centralization.

• VMware vSphere Client

  The VMware vSphere Client is a web-based application that connects to the vCenter Server so IT administrators can manage installations and handle inventory objects in a vSphere deployment.

• VMware

  VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.

• VMware PKS (VMware Pivotal Container Service)

  VMware PKS (VMware Pivotal Container Service) is a managed container service that allows users to simplify, operate and manage Kubernetes clusters in multi-cloud environments.

Writing for Business

Is your prose as good as your code? Quiz yourself and find out!

• verb / predicate

  A verb is a word that indicates a physical or mental action or a state of being. Typically, a sentence has at least a subject (the actor) and a verb (the action). The verb tells us what the subject of the sentence is doing.