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Business Software

Search or browse for definitions related to the procurement, implementation and management of line of business software applications that are vital to running an enterprise.

Amazon Web Services (AWS)

This glossary contains definitions related to developing, deploying or selling applications and services on the Amazon Web Services (AWS) platform. Some definitions explain the meaning of words used in the deployment of private and hybrid clouds. Other definitions are related to the software tools and strategies that IT departments use when partnering with Amazon and using AWS as a primary or secondary IT infrastructure.

  • Amazon Simple Queue Service (SQS)

    Amazon Simple Queue Service (SQS) is a managed message queuing service technical professionals and developers use to send, store and retrieve multiple messages of various sizes asynchronously.

  • Amazon Braket

    Amazon Braket is a fully managed AWS cloud service designed to allow users remote access to a single development environment for quantum computers.

  • AWS Glue

    AWS Glue is a cloud service that prepares data for analysis through automated extract, transform, load (ETL) processes.

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CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

  • contact center as a service (CCaaS)

    Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure.

  • customer service and support

    Customer service is the support that organizations offer to customers before and after purchasing a product or service.

  • contact center

    A contact center is a central point from which organizations manage all customer interactions across various channels.

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Google - Android

This glossary contains terms related to Google software products and cloud services, including Google Docs, Chrome and the Android operating system.

  • Google Cloud operations (formerly Stackdriver)

    Google Stackdriver was a monitoring service that provided IT teams with performance data about applications and virtual machines (VMs) running on the Google Cloud Platform (GCP) and Amazon Web Services public cloud.

  • Google Cloud Spanner

    Google Cloud Spanner is a distributed relational database service designed to support global online transaction processing deployments, SQL semantics, horizontal scaling and transactional consistency.

  • Amazon Lightsail

    Amazon Lightsail is an Amazon cloud service that offers bundles of cloud compute power and memory for new or less experienced cloud users.

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HR management

  • HR automation

    Human resources automation (HR automation) is a method of using software to automate and streamline repetitive and laborious tasks and aid an HR department in managing personnel.

  • compensation management

    Compensation management is the discipline for determining employees' appropriate pay and benefits.

  • HR service delivery

    HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.

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Microsoft - Windows

This glossary contains terms related to Microsoft software for operating systems, e-mail, collaboration, backup and recovery, server hardware, storage management, infrastructure security and server virtualization.

  • ActiveX controls

    ActiveX controls are component program objects that Microsoft developed to enable applications to perform specific functions, such as displaying a calendar or playing a video.

  • Preboot Execution Environment (PXE)

    The Preboot Execution Environment or PXE (commonly pronounced as pixie) is a client-server environment that enables network computers to boot over the network interface card (NIC), instead of from a CD-ROM or hard disk.

  • Windows Management Instrumentation (WMI)

    Windows Management Instrumentation (WMI) is a set of specifications from Microsoft for consolidating the management of devices and applications in a network from Windows computing systems.

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Open Source

This glossary contains terms related to open source software and its administration and management.

  • Cygwin

    Cygwin is a collection of open source tools that allows Unix or Linux applications to be compiled and run on a Microsoft Windows operating system (OS) from within a Linux-like interface.

  • GNU General Public License (GNU GPL or GPL)

    The GNU General Public License, often shortened to GNU GPL (or simply GPL), lists terms and conditions for the copying, modification and redistribution of open source software.

  • Red Hat

    Red Hat is a software company that combines open source Linux operating system components with related programs into a distribution package that customers can order.

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Oracle

This glossary contains terms related to Oracle software and cloud services.

  • WebLogic

    Oracle WebLogic Server is a leading e-commerce online transaction processing (OLTP) platform, developed to connect users in distributed computing production environments and to facilitate the integration of mainframe applications with distributed corporate data and applications.

  • GraalVM

    GraalVM is a tool for developers to write and execute Java code.

  • SAP Leonardo

    SAP Leonardo is an umbrella brand for SAP’s collection of software and services that organizations can use to develop digital transformation projects.

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Salesforce

  • What is predictive analytics? An enterprise guide

    Predictive analytics is a form of advanced analytics that uses current and historical data to forecast activity, behavior and trends.

  • multichannel marketing

    Multichannel marketing refers to the practice by which companies interact with customers via multiple channels, both direct and indirect, in order to sell them goods and services.

  • Salesforce Work.com

    Salesforce Work.com is a corporate performance management platform for sales representatives with a user interface that resembles a social networking website.

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SAP

This glossary contains terms related to the SAP R/3 system and SAP cloud services. It also contains terms related to SAP software for finance and asset management, cost accounting, production and operations management, as well as business software for vertical industries that require applications to manage such things as supply chain, manufacturing workflows and personnel.

  • HR service delivery

    HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.

  • SAP Cloud for Customer (SAP C4C)

    SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.

  • AribaPay

    AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community. AribaPay is designed to bring visibility and a consumer-like experiences B2B e-commerce, as well as replacing complex and inefficient paper-based invoicing processes and systems.

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Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

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VMware

This glossary contains definitions related to VMware virtualization technologies. Some definitions explain the meaning of words used in VMware product and service documentation. Other definitions are related to the strategies that network engineers use when implementing server virtualization, virtual server consolidation and virtual desktop centralization.

  • VMware Workspace ONE

    VMware Workspace ONE is a management platform that allows IT administrators to centrally control end users' mobile devices and cloud-hosted virtual desktops and applications from the cloud or from an on-premises deployment.

  • VMware vSphere Client

    The VMware vSphere Client is a web-based application that connects to the vCenter Server so IT administrators can manage installations and handle inventory objects in a vSphere deployment.

  • VMware

    VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.

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Writing for Business

Is your prose as good as your code? Quiz yourself and find out!

  • verb / predicate

    A verb is a word that indicates a physical or mental action or a state of being. Typically, a sentence has at least a subject (the actor) and a verb (the action). The verb tells us what the subject of the sentence is doing.

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SearchCompliance
  • ISO 31000 Risk Management

    The ISO 31000 Risk Management framework is an international standard that provides businesses with guidelines and principles for ...

  • pure risk

    Pure risk refers to risks that are beyond human control and result in a loss or no loss with no possibility of financial gain.

  • risk reporting

    Risk reporting is a method of identifying risks tied to or potentially impacting an organization's business processes.

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  • What is risk mitigation?

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • fault-tolerant

    Fault-tolerant technology is a capability of a computer system, electronic system or network to deliver uninterrupted service, ...

  • synchronous replication

    Synchronous replication is the process of copying data over a storage area network, local area network or wide area network so ...

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