IT Management

Career paths and IT certifications

• tech ethicist

  Tech ethicist is a corporate role that involves examining a company’s technologies to ensure that they meet ethical standards, that they do not exploit user vulnerabilities, for example, or infringe upon user rights.

• microwork (microtask)

  Microwork is any microtask that has been outsourced to a decentralized, online workforce. A microtask is a small job that requires a low level of skill and takes minimal time to complete.

• citizen data scientist

  A citizen data scientist is any individual who contributes to the research of a complex data initiative but who does not have a formal educational background in data analytics (DA) or business intelligence (BI).

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• relationship marketing

  Relationship marketing is a customer relationship management strategy designed to encourage strong, lasting customer connections to a brand. The goal is to generate repeat sales, encourage word-of-mouth promotion and gather customer information.

• Dodd-Frank Act

  The Dodd-Frank Act (fully known as the Dodd-Frank Wall Street Reform and Consumer Protection Act) is a United States federal law that places regulation of the financial industry in the hands of the government.

• data protection impact assessment (DPIA)

  A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, procedures or technologies affect individuals’ privacy and eliminate any risks that might violate compliance.

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• audio content

  Audio content is any type of published material or information that is consumed through listening.

• customer loyalty

  Customer loyalty is an adherence between a customer and a brand that causes the customer to make repeat purchases.

• Call Center

  A call center is a centralized department to which phone calls from current and potential customers are directed.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• smart city

  A smart city is a municipality that uses information and communication technologies (ICT) to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.

• workforce management (WFM)

  Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees.

• integrated accounting system

  An integrated accounting system is a type of software that combines major financial accounting functions into one application.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• Federal Deposit Insurance Corporation (FDIC)

  The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States (U.S.) federal government that preserves public confidence in the banking system by insuring deposits... (Continued)

• cyberwarfare

  Cyberwarfare is computer- or network-based conflict involving politically motivated attacks by a nation-state on another nation-state.

• COBOL (Common Business Oriented Language)

  COBOL (Common Business-Oriented Language) is a high-level programming language for business applications.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• Regional Health Information Organization (RHIO)

  A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share healthcare-related information electronically according to accepted healthcare information technology (HIT) standards.

• motion analysis

  Motion analysis is a measuring technique used in computer vision, image processing and high-speed photography applications to detect movement.

HR management

• workforce management (WFM)

  Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees.

• intranet

  An intranet is a private network contained within an enterprise that is used to securely share company information and computing resources among employees.

• supertasker

  A supertasker is someone who performs better when doing multiple things simultaneously than they do when limiting their attention to a single task.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• digital workspace

  A digital workspace is an integrated technology framework that centralizes the management of applications, data and endpoints and provides users with self-service, out-of-the-box experiences that scale across platforms, locations and device ownership models.

• managed service provider (MSP)

  A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

• business impact analysis (BIA)

  Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• device as a service

  Device as a service is the offering of PCs, smart phones and other mobile compute devices as a paid service.

• network virtualization

  Network virtualization is a method of combining the available resources in a network to consolidate multiple physical networks, divide a network into segments or create software networks between virtual machines (VMs).

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• minimum marketable feature (MMF)

  A minimum marketable feature (MMF) is the smallest set of functionality in a product that must be provided for a customer to recognize any value.

• OODA loop

  The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

• continuous innovation

  Continuous innovation is an iterative process of incorporating both modest, incremental and radical revolutionary improvements in processes, product designs, services and technologies.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• OODA loop

  The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

• incident response

  Incident response is an organized approach to addressing and managing the aftermath of a security breach or cyberattack, also known as an IT incident, computer incident or security incident.

• Security Operations Center (SOC)

  A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information security that is responsible for monitoring, analyzing and protecting an organization from cyber attacks.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• microdata

  Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

• Click to Tweet

  Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

• Google My Business

  Google My Business is a free online business listing service that is integrated with the Google search engine.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• software resilience testing

  Software resilience testing is a method of software testing that focuses on ensuring that applications will perform well in real-life or chaotic conditions.

• asset management

  Asset management is a financial service offered by professional firms for the holding, transferring, buying and selling of different types of cash and investments.

• product development (new product development - NPD)

  Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• SSD (solid-state drive)

  An SSD (solid-state drive) is a type of nonvolatile storage media that stores persistent data on solid-state flash memory.

• disk mirroring (RAID 1)

  RAID 1 is one of the most common RAID levels and the most reliable. Data is written to two places simultaneously, so if one disk fails, the other can be used to retrieve data.

• RAID controller

  A RAID controller is a hardware device or software program used to manage hard disk drives (HDDs) or solid-state drives (SSDs) in a computer or storage array so they work as a logical unit.