IT Management

Business software

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

• sales and operations planning (S&OP)

  Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.

• transportation management system (TMS)

  A transportation management system (TMS) is a subset of supply chain management (SCM) that deals with the planning, execution and optimization of the physical movements of goods.

• recruitment management system

  A recruitment management system (RMS) is a set of tools designed to manage the recruiting process.

Compliance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• HITECH (Health Information Technology for Economic and Clinical Health) Act of 2009

  The HITECH (Health Information Technology for Economic and Clinical Health) Act of 2009 is legislation that was created to stimulate the adoption of electronic health records (EHR) and the supporting technology in the United States.

• container (disambiguation)

  This page explains how the term container is used in software development, storage, data center management and mobile device management.

• Americans with Disabilities Act (ADA) compliance

  Americans with Disabilities Act (ADA) compliance is the adherence to the standards put forth forth in the United States legislation.

CRM

Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

• Interactive Voice Response (IVR)

  Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

• compliance gaining (behavioral compliance gaining)

  Compliance gaining (behavioral compliance gaining) is the process of getting someone to do what you want them to do, despite any reluctance on their part.

• sampling error

  A sampling error is a problem in the way that members of a population are selected for research or data collection, which impacts the validity of results.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• National Security Agency (NSA)

  The National Security Agency is the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense.

• Presidential Policy Directive 21 (PPD-21)

  Presidential Policy Directive 21 (PPD-21): Critical Infrastructure Protection and Resilience is a directive that aims to strengthen and secure functioning and resilient critical infrastructure.

• cyberterrorism

  According to the U.S. Federal Bureau of Investigation, cyberterrorism is any 'premeditated, politically motivated attack against information, computer systems, computer programs, and data which results in violence against non-combatant targets by sub-national groups or clandestine agents.'

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• biofeedback

  Biofeedback is a system that monitors biological data from users and trains them to improve their physiological responses, with the goal of improving physical and mental health and performance.

• transformative technology

  Transformative technology is hardware- and software-based tools designed to enhance human psychological well-being, cognitive function and physical capabilities.

• Practice Fusion

  Practice Fusion Inc. is a San Francisco-based company that developed a free electronic health record (EHR) system available to physicians as software as a service (SaaS).

HR management

• talent activation

  Talent activation is a human resources strategy for improving team leadership and workgroup collaboration that involves using surveys and questionnaires to solicit employee feedback on a regular basis. The goal of continuous feedback is to help the organization improve communication, create a climate of trust, encourage cooperation within and between workgroups and help front-line managers become better team leaders.

• manager self-service

  Manager self-service is self-service platform that enables managers to get immediate access to employee information and initiate employment-related actions.

• cognitive diversity

  Cognitive diversity is the inclusion of people who have different styles of problem-solving and can offer unique perspectives because they think differently. Unlike demographic diversity, which focuses on achieving a mixture of statistical characteristics such as gender or age, cognitive diversity focuses on achieving a mixture of how people carry out intellectual activities, such as making associations or drawing conclusions.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• Request for Proposal (RFP)

  A request for proposal (RFP) is a document that an organization, often a government agency or large enterprise, posts to elicit a response -- a formal bid -- from potential vendors for a desired IT solution.

• supply chain management (SCM)

  Supply chain management (SCM) is the broad range of activities required to plan, control and execute a product's flow, from acquiring raw materials and production through distribution to the final customer, in the most streamlined and cost-effective way possible.

• managed service provider (MSP)

  A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

Network administration

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• inline deduplication

  Inline deduplication is the removal of redundancies from data before or as it is being written to a backup device.

• Network layer

  Located at Layer 3 of the Open Systems Interconnection (OSI) communications model, the network layer's primary function is to move data into and through other networks.

• DNS redirection

  DNS redirection is the controversial practice of serving a Web page to a user that is different from either the one requested or one that might reasonably be expected, such as an error page.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• Mandela effect

  The Mandela effect is an observed phenomenon in which a large segment of the population misremembers a significant event or shares a memory of an event that did not actually occur. Fiona Broome, a paranormal researcher, coined the term to describe collective false memory when she discovered that a significant number of people at a conference she was attending in 2010 shared her memory that Nelson Mandela had died in prison during the 1980s.

• CompTIA Project+

  CompTIA Project + is the Computing Technology Industry Association’s certification program designed to demonstrate validated learning and skills in project management.

• validated learning

  Validated learning is an approach to demonstrating progress against business goals when traditional key performance indicators (KPIs) are not very useful.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• cyberextortion

  Cyberextortion is a crime involving an attack or threat of an attack coupled with a demand for money or some other response in return for stopping or remediating the attack.

• Cybercrime

  Cybercrime is any criminal activity that involves a computer, networked device or a network.

• Managed security service provider (MSSP)

  A managed security service provider (MSSP) is an IT service provider that provides an organization with some amount of cybersecurity monitoring and management, which may include virus and spam blocking, intrusion detection, firewalls and virtual private network (VPN) management.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• Betteridge's law (of headlines)

  Betteridge's law (of headlines) is an adage that states "Any headline that ends in a question mark can be answered by the word no." The observation refers to the journalistic practice of writing sensational headlines in the form of a question in order to compensate for the author's lack of facts.

• affiliate marketing

  Affiliate marketing is a performance-based marketing strategy in which one company pays another for referred business.

• PageRank

  PageRank (PR) is Google’s main method of ranking web pages for placement on a search engine results page (SERP). PageRank refers to the system and the algorithmic method that Google uses to rank pages as well as the numerical value assigned to pages as a score.

Software management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• performance management software

  Performance management software is designed to improve business performance by spurring employee productivity.

• predictive analytics

  Predictive analytics is a form of advanced analytics that uses both new and historical data to forecast activity, behavior and trends.

• principle of least privilege (POLP)

  The principle of least privilege (POLP), an important concept in computer security, is the practice of limiting access rights for users to the bare minimum permissions they need to perform their work.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• inline deduplication

  Inline deduplication is the removal of redundancies from data before or as it is being written to a backup device.

• LTO-5

  LTO-5 is a tape format released in 2010 by the Linear Tape-Open Consortium.

• floating gate transistor (FGT)

  A floating gate transistor (FGT) is a complementary metal-oxide semiconductor (CMOS) technology capable of holding an electrical charge in a memory device that is used to store data.