Browse Definitions :

IT Management

Search or browse for definitions about information technology (IT) management. Many of our definitions are hosted on technology-specific websites to help you quickly learn about each definition's business and tech context.

Business software

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

  • What is supply chain management (SCM)?

    Supply chain management (SCM) is the optimization of a product's creation and flow from raw material sourcing to production, logistics and delivery to the final customer.

  • supply chain analytics

    Supply chain analytics refers to the processes organizations use to gain insight and extract value from the large amounts of data associated with the procurement, processing and distribution of goods.

  • warehouse management system (WMS)

    A warehouse management system (WMS) consists of software and processes that allow organizations to control and administer warehouse operations from the time goods or materials enter a warehouse until they move out.

View All Business software Definitions

Career paths and IT certifications

  • Certified Information Systems Auditor (CISA)

    The Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment. 

  • MCSA (Microsoft Certified Solutions Associate)

    MCSA (Microsoft Certified Solutions Associate) is a certification program intended for people who seek entry-level jobs in an information technology (IT) environment.

  • Cisco Certified Entry Networking Technician (CCENT)

    Cisco Certified Entry Networking Technician (CCENT) is a now-retired certification offered by Cisco, as part of their certification program.

View All Career paths and IT certifications Definitions Back to Top

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

  • Certified Information Systems Auditor (CISA)

    The Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment. 

  • ITIL (Information Technology Infrastructure Library)

    The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business.

  • tokenization

    Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security.

View All Compliance, risk and governance Definitions Back to Top

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

  • customer satisfaction (CSAT)

    In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets customer expectations.

  • speech recognition

    Speech recognition, or speech-to-text, is the ability for a machine or program to identify words spoken aloud and convert them into readable text.

  • contact center as a service (CCaS)

    Contact center as a service (CCaaS) is a framework for contact center infrastructure management that combines the principles of contact center hosting and cloud-based contact center infrastructure.

View All CRM Definitions Back to Top

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

  • What is supply chain management (SCM)?

    Supply chain management (SCM) is the optimization of a product's creation and flow from raw material sourcing to production, logistics and delivery to the final customer.

  • triple constraint

    The triple constraint is a model that describes the three most significant restrictions on any project: scope, schedule and cost.

View All ERP Definitions Back to Top

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

  • Federal Information Security Management Act (FISMA)

    The Federal Information Security Management Act (FISMA) is United States legislation that defines a framework of guidelines and security standards to protect government information, operations and assets.

  • United Launch Alliance (ULA)

    United Launch Alliance (ULA) is a private aerospace launch provider. Formed in 2006, ULA is a joint venture between The Boeing Company and Lockheed Martin Corporation

  • Presidential Policy Directive 21 (PPD-21)

    Presidential Policy Directive 21 (PPD-21) is an infrastructure protection and resilience directive in the United States that aims to strengthen and secure the country's critical infrastructure.

View All Government IT Definitions Back to Top

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

View All Healthcare IT Definitions Back to Top

HR management

  • Zoom fatigue (virtual meeting fatigue)

    Zoom fatigue, also known as virtual meeting fatigue, is the feeling of exhaustion that often occurs after attending a series of virtual video meetings. In this context, the label "Zoom" is used generically; the phenomenon can be applied to any video conferencing platform that permits gallery views.

  • people analytics (HR analytics)

    People analytics, also known as HR analytics and talent analytics, is the use of data analysis on candidate and employee issues to understand their impact on business goals and evaluate the effectiveness of human resources initiatives.

  • employee experience

    Employee experience is a worker's perceptions about his or her journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company.

View All HR management Definitions Back to Top

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • IT operations

    IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

  • What is supply chain management (SCM)?

    Supply chain management (SCM) is the optimization of a product's creation and flow from raw material sourcing to production, logistics and delivery to the final customer.

View All IT procurement Definitions Back to Top

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

  • IT operations

    IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

  • What is configuration management? A comprehensive guide

    Configuration management (CM) is an information governance and systems engineering process to ensure consistency among physical and logical assets in an operational environment.

  • network security

    In information technology, network security is the act of maintaining the integrity of a computer network and the data within it.

View All Network management Definitions Back to Top

Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • project management framework

    A project management framework is a set of processes, tasks, and tools that provide guidance and structure for the execution of a project.

  • triple constraint

    The triple constraint is a model that describes the three most significant restrictions on any project: scope, schedule and cost.

  • gig economy

    A gig economy is a free market system in which temporary positions are common and organizations hire independent workers for short-term commitments.

View All Project management Definitions Back to Top

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

  • SOAR (Security Orchestration, Automation and Response)

    SOAR (Security Orchestration, Automation and Response) is a solution stack of compatible software programs that allow an organization to collect data about security threats, and respond to low-level security events without human assistance.

  • Certified Information Systems Auditor (CISA)

    The Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment. 

  • security operations center (SOC)

    A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information security who monitors, analyzes and protects an organization from cyber attacks.

View All Security management Definitions Back to Top

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

  • metadata

    Metadata is data that describes other data. 

  • microdata

    Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

  • Click to Tweet

    Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

View All SEO Definitions Back to Top

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

  • IT operations

    IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

  • predictive analytics

    Predictive analytics is a form of advanced analytics that uses both new and historical data to forecast activity, behavior and trends.

  • DevOps as a Service

    DevOps as a Service is a delivery model for a set of tools that facilitates collaboration between an organization's software development team and the operations team.

View All Software asset management Definitions Back to Top

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

  • IT operations

    IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

  • NVMe (non-volatile memory express)

    NVMe (non-volatile memory express) is a host controller interface and storage protocol created to accelerate the transfer speed of data between enterprise and client systems and solid-state drives (SSDs) over a computer's high-speed Peripheral Component Interconnect Express (PCIe) bus.

  • paging

    Paging is a function of memory management where a computer will store and retrieve data from a device’s secondary storage to the primary storage.

View All Storage management Definitions Back to Top

SearchCompliance

  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

  • PCI DSS (Payment Card Industry Data Security Standard)

    The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

SearchSecurity

SearchHealthIT

SearchDisasterRecovery

  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

  • cloud disaster recovery (cloud DR)

    Cloud disaster recovery (cloud DR) is a combination of strategies and services intended to back up data, applications and other ...

SearchStorage

  • RAM (Random Access Memory)

    RAM (Random Access Memory) is the hardware in a computing device where the operating system (OS), application programs and data ...

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to ...

  • M.2 SSD

    An M.2 SSD is a solid-state drive that is used in internally mounted storage expansion cards of a small form factor.

Close