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IT Management

Search or browse for definitions about information technology (IT) management. Many of our definitions are hosted on technology-specific websites to help you quickly learn about each definition's business and tech context.

Business software

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

  • HRIS (human resource information system)

    A human resource information system (HRIS) is software that provides a centralized repository of employee master data that the human resource management (HRM) group needs for completing core human resource (core HR) processes.

  • booking engine

    A booking engine is a software as a service (SaaS) application used by hospitality businesses to provides guests with the opportunity to reserve a property online. In computer programming, an engine is a program that performs a core or essential function for other programs.

  • Apache OpenWhisk

    Apache OpenWhisk is an open source and serverless cloud platform that performs functions in response to events.

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Career paths and IT certifications

  • Chief Transformation Officer (CTO)

    Chief transformation officer is an executive role, often in the C-suite, that focuses on bringing about change as well as growth in revenue and profit to an organization.

  • AWS certification

    AWS certification is a level of Amazon Web Services cloud expertise that an IT professional obtains after passing one or more exams the public cloud provider offers.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification issued by ISACA to people in charge of ensuring that an organization's IT and business systems are monitored, managed and protected; the certification is presented after completion of a comprehensive testing and application process.

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Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification issued by ISACA to people in charge of ensuring that an organization's IT and business systems are monitored, managed and protected; the certification is presented after completion of a comprehensive testing and application process.

  • IBM OpenPages

    IBM OpenPages is a governance, risk and compliance (GRC) platform that centralizes services and components associated with the challenges and management of regulatory initiatives.

  • cybersecurity

    Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

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CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

  • Adobe Experience Platform

    Adobe Experience Platform, formally known as Adobe Cloud Platform, is a suite of customer experience management (CEM) services and tools.

  • headless commerce (headless e-commerce)

    Headless commerce, also called headless e-commerce, is a platform architecture that decouples the front end of an e-commerce website with the back end.

  • account-based experience (ABX)

    Account-based experience (ABX) is a methodology in which separate teams in an organization work closely with one another to ensure all brand interactions are focused on the end user.

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ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • Chief Digital Officer (CDO)

    A chief digital officer (CDO) is an executive enlisted to help businesses transform traditional IT policies and business processes to accommodate digital sectors such as mobile technology and applications and Web-based information management and marketing trends.

  • HRIS (human resource information system)

    A human resource information system (HRIS) is software that provides a centralized repository of employee master data that the human resource management (HRM) group needs for completing core human resource (core HR) processes.

  • Prototyping Model

    The prototyping model is a systems development method in which a prototype is built, tested and then reworked as necessary until an acceptable outcome is achieved from which the complete system or product can be developed. table prototype is finally achieved.

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Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

  • cybersecurity

    Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

  • Federal Deposit Insurance Corporation (FDIC)

    The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States (U.S.) federal government that preserves public confidence in the banking system by insuring deposits... (Continued)

  • COBOL (Common Business Oriented Language)

    COBOL (Common Business-Oriented Language) is a high-level programming language for business applications.

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Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

  • medical practice management (MPM) software

    Medical practice management (MPM) software is a collection of computerized services used by healthcare professionals and administration to streamline day-to-day tasks within a medical practice and improve the efficiency of operations and quality of patient care.

  • Chief Health Informatics Officer (CHIO)

    The Chief Health Informatics Officer (CHIO) is a strategic, executive-level position responsible for developing, managing and applying health IT, health informatics and information management strategies.

  • Oura ring

    Oura ring is a wearable device made to measure the quality of the wearer’s sleep.

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HR management

  • social learning theory

    The social learning theory is the philosophy that people can learn from each other through observation, imitation and modeling.

  • people analytics (HR analytics)

    People analytics, also known as human resource (HR) analytics and talent analytics, is a form of big data that applies math, statistics and modeling to worker-related data to see and predict patterns.

  • off-hours communications

    Off-hours communications are work-related emails, texts, phone calls, social media messaging and other communications that are transmitted when an employee is not officially working.

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IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • SIPOC diagram (suppliers, inputs, process, outputs, customers)

    A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.

  • ERP (enterprise resource planning)

    ERP, or enterprise resource planning, is a modular software system designed to integrate the main functional areas of an organization's business processes into a unified system.

  • progressive delivery

    Progressive delivery is the process of pushing changes to a product iteratively, first to a small audience and then to increasingly larger audiences to maintain quality control (QC).

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Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

  • configuration management (CM)

    Configuration management (CM) is a governance and systems engineering process for ensuring consistency in an operational environment.

  • Nginx

    Nginx (pronounced engine x) is open source webserver software that also performs reverse proxy, load balancing, email proxy and HTTP cache services.

  • private certificate authority (CA)

    Private CA stands for private certificate authority and is an enterprise specific certificate authority that functions like a publicly trusted CA but is exclusively run by or for the enterprise.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • market validation

    Market validation is a series of actions that an entrepreneur carries out early in the product development lifecycle to verify there is a need for the new product or service in question.

  • software requirements specification (SRS)

    A software requirements specification (SRS) is a comprehensive description of the intended purpose and environment for software under development. The SRS fully describes what the software will do and how it will be expected to perform... (Continued)

  • collaboration diagram

    A collaboration diagram, also known as a communication diagram, is an illustration of the relationships and interactions among software objects in the Unified Modeling Language (UML).

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Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

  • computer worm

    A computer worm is a type of malicious software program whose primary function is to infect other computers while remaining active on infected systems.

  • Single Sign-On (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications.

  • Group Policy Object (GPO)

    Microsoft’s Group Policy Object (GPO) is a collection of Group Policy settings that defines what a system will look like and how it will behave for a defined group of users.

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SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

  • microdata

    Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

  • Click to Tweet

    Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

  • Google My Business

    Google My Business is a free online business listing service that is integrated with the Google search engine.

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Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

  • Hadoop

    Hadoop is an open source distributed processing framework that manages data processing and storage for big data applications running in clustered systems.

  • asset management

    Asset management is a financial service offered by professional firms for the holding, transferring, buying and selling of different types of cash and investments.

  • software resilience testing

    Software resilience testing is a method of software testing that focuses on ensuring that applications will perform well in real-life or chaotic conditions.

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Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

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  • computer worm

    A computer worm is a type of malicious software program whose primary function is to infect other computers while remaining ...

  • Single Sign-On (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials (e.g., ...

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification issued by ISACA to people in charge of ensuring that an ...

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  • business continuity plan (BCP)

    A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue ...

  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

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