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IT Management

Search or browse for definitions about information technology (IT) management. Many of our definitions are hosted on technology-specific websites to help you quickly learn about each definition's business and tech context.

Business software

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

  • SAP

    SAP SE, a global software company, is one of the largest vendors of ERP and other enterprise applications. The company is headquartered in Walldorf, Germany.

  • Microsoft Azure (Windows Azure)

    Microsoft Azure, formerly known as Windows Azure, is Microsoft's public cloud computing platform.

  • SAP Fiori

    SAP Fiori is a design language and user experience approach developed by SAP for use by SAP, its customers and its partners in business applications.

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Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

  • clinical decision support system (CDSS)

    A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and improve patient care.

  • surveillance capitalism

    Surveillance capitalism is the monetization of data captured through monitoring people's movements and behaviors online and in the physical world.

  • Health IT (health information technology)

    Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

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CRM

Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

  • digital signage ROI

    Digital signage ROI is the return on investments made on digital signage used to advertise and attract customer attention or communicate information.

  • Interactive Voice Response (IVR)

    Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

  • compliance gaining (behavioral compliance gaining)

    Compliance gaining (behavioral compliance gaining) is the process of getting someone to do what you want them to do, despite any reluctance on their part.

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ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • partner program

    A partner program, which may also be referred to as channel partner program or alliance program, is a business strategy that vendors develop to encourage others to work with the vendor and sell its products or services.

  • e-business (electronic business)

    E-business (electronic business) is the conduct of business processes on the internet.

  • business plan

    A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation. Business plans are often shared with funding agencies, potential investors and venture capitalists to obtain the funding required for a startup.

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Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

  • Department of Space (India)

    The Department of Space (DoS) is a department created by the Indian government to manage their space program and oversee a number of related agencies and institutes.

  • Space Force (United States Space Force)

    Space Force is a proposed branch of the United States Armed Forces. In June 2018, President Trump announced plans for a Space Force to complement the Army, Navy, Air Force, Marines and Coast Guard and defend the United States and its orbital assets from attack.

  • G-Cloud (Government Cloud)

    Government Cloud, also referred to as G-Cloud, is a U.K. government program to promote government-wide adoption of cloud computing.

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Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

  • Cerner Corp.

    Cerner Corp. is a public company in North Kansas City, Mo., that provides various health information technologies, ranging from medical devices to electronic health records (EHR) to hardware.

  • clinical decision support system (CDSS)

    A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and improve patient care.

  • IBM Watson supercomputer

    Watson is an IBM supercomputer that combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a 'question answering' machine.

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HR management

  • stay interview

    A stay interview is an organized meeting between a manager and an existing employee to review the reasons the employee stays with the company and seeking out concerns that might influence the employee to leave.

  • social contract

    A social contract is an agreement to adhere to acceptable behaviors and meet obligations in a particular environment, such as a nation, a business or a social media site. Social contracts may be explicit, as in user policies, or implicit.

  • zero-hours contract

    A zero-hours contract is an agreement stating that a given employer is not obligated to provide a worker with any minimum number of hours.

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IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • OEM (original equipment manufacturer)

    OEM, or original equipment manufacturer, is a broad term that describes a web of relationships among IT hardware vendors, hardware component makers, software vendors and channel partners such as resellers and distributors.

  • fiat money (fiat currency)

    A fiat money is a type of currency that is declared legal tender by a government but has no intrinsic or fixed value and is not backed by any tangible asset, such as gold or silver.

  • service-level agreement (SLA)

    A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.

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Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

  • Microsoft Azure (Windows Azure)

    Microsoft Azure, formerly known as Windows Azure, is Microsoft's public cloud computing platform.

  • managed hosting

    Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf.

  • Health IT (health information technology)

    Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • business plan

    A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation. Business plans are often shared with funding agencies, potential investors and venture capitalists to obtain the funding required for a startup.

  • distributive bargaining

    Distributive bargaining is an adversarial type of negotiation in which it is assumed that any gain of a competitor is a loss to the other party.

  • billable hours

    Billable hours are the amounts of an employee’s work time that can be charged to a client.

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Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

  • virtual firewall

    A virtual firewall is a firewall device or service that provides network traffic filtering and monitoring for virtual machines (VMs) in a virtualized environment.

  • Cloud Security Alliance (CSA)

    The Cloud Security Alliance (CSA) is a nonprofit organization that promotes research into best practices for securing cloud computing and the use of cloud technologies to secure other forms of computing.

  • certificate authority (CA)

    A certificate authority (CA) is a trusted entity that issues digital certificates, which are data files used to cryptographically link an entity with a public key.

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SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

  • listicle

    A listicle is an index whose point items are supplemented with additional related commentary. The term is a portmanteau of the words list and article.

  • SEO (search engine optimization)

    Search engine optimization (SEO) is an area of website development that seeks to improve the way content is ranked by search engines. To put the focus on the website visitor, its been suggested that acronym SEO should stand for search experience optimization.

  • Betteridge's law (of headlines)

    Betteridge's law (of headlines) is an adage that states "Any headline that ends in a question mark can be answered by the word no." The observation refers to the journalistic practice of writing sensational headlines in the form of a question in order to compensate for the author's lack of facts.

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Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

  • e-recruitment (e-recruiting)

    E-recruitment is an umbrella term for any electronic-based recruiting and recruitment management activity.

  • Health IT (health information technology)

    Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

  • health informatics

    Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction with health information technology systems to help clinicians provide better healthcare.

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Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

  • SSD (solid-state drive)

    An SSD (solid-state drive) is a type of nonvolatile storage media that stores persistent data on solid-state flash memory.

  • gigabyte

    A gigabyte -- pronounced with two hard Gs -- is a unit of data storage capacity that is roughly equivalent to 1 billion bytes.

  • RAID 5

    RAID 5 is a redundant array of independent disks configuration that uses disk striping with parity.

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SearchCompliance

  • Whistleblower Protection Act

    The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from ...

  • smart contract

    A smart contract, also known as a cryptocontract, is a computer program that directly controls the transfer of digital currencies...

  • risk map (risk heat map)

    A risk map, also known as a risk heat map, is a data visualization tool for communicating specific risks an organization faces. A...

SearchSecurity

  • certificate authority (CA)

    A certificate authority (CA) is a trusted entity that issues digital certificates, which are data files used to cryptographically...

  • hacktivism

    Hacktivism is the act of hacking, or breaking into a computer system, for a politically or socially motivated purpose.

  • advanced persistent threat (APT)

    An advanced persistent threat (APT) is a prolonged and targeted cyberattack in which an intruder gains access to a network and ...

SearchHealthIT

  • Cerner Corp.

    Cerner Corp. is a public company in North Kansas City, Mo., that provides various health information technologies, ranging from ...

  • clinical decision support system (CDSS)

    A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and ...

  • Health IT (health information technology)

    Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of ...

SearchDisasterRecovery

  • tabletop exercise (TTX)

    A tabletop exercise (TTX) is a disaster preparedness activity that takes participants through the process of dealing with a ...

  • risk mitigation

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a data center.

  • ransomware recovery

    Ransomware recovery is the process of resuming options following a cyberattack that demands payment in exchange for unlocking ...

SearchStorage

  • SSD (solid-state drive)

    An SSD (solid-state drive) is a type of nonvolatile storage media that stores persistent data on solid-state flash memory.

  • file system

    In a computer, a file system -- sometimes written filesystem -- is the way in which files are named and where they are placed ...

  • storage virtualization

    Storage virtualization is the pooling of physical storage from multiple storage devices into what appears to be a single storage ...

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