IT Management

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• IT incident management

  Incident management, in information technology, is a process designed to return service to normal as quickly as possible after an incident, in a way that has with little to no negative impact on the business... (Continued)

• financial planning and analysis (FP&A)

  Financial planning and analysis (FP&A) is the budgeting, forecasting and analytical processes that support an organization's financial health and business strategy.

• clinical decision support system (CDSS)

  A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and improve patient care.

CRM

Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

• data co-op

  A data co-op is a group organized for sharing pooled data from online consumers between two or more companies. .

• multichannel call center

  A multichannel call center is a contact center that allows agents to interact with customers over several communication channels, but each channel operates in isolation. Multichannel, which includes voice, email, web page forms, fax, chat and text message interactions, is a forerunner of the omnichannel approach to customer experience management (CXM).

• digital signage ROI

  Digital signage ROI is the return on investments made on digital signage used to advertise and attract customer attention or communicate information.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• market development funds (MDF)

  Market development funds (MDF) are a resource that a vendor grants to its indirect sales channel partners to help the channel with sales and marketing programs.

• authentic leadership

  Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.

• IT incident management

  Incident management, in information technology, is a process designed to return service to normal as quickly as possible after an incident, in a way that has with little to no negative impact on the business... (Continued)

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• Department of Space (India)

  The Department of Space (DoS) is a department created by the Indian government to manage their space program and oversee a number of related agencies and institutes.

• Space Force (United States Space Force)

  Space Force is a proposed branch of the United States Armed Forces. In June 2018, President Trump announced plans for a Space Force to complement the Army, Navy, Air Force, Marines and Coast Guard and defend the United States and its orbital assets from attack.

• G-Cloud (Government Cloud)

  Government Cloud, also referred to as G-Cloud, is a U.K. government program to promote government-wide adoption of cloud computing.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• PACS (picture archiving and communication system)

  PACS (picture archiving and communication system) is a medical imaging technology used primarily in healthcare organizations to securely store and digitally transmit electronic images and clinically-relevant reports.

• registered health information technician (RHIT)

  A registered health information technician (RHIT) is a certified professional who stores and verifies the accuracy and completeness of electronic health records.

• Cerner Corp.

  Cerner Corp. is a public company in North Kansas City, Mo., that provides various health information technologies, ranging from medical devices to electronic health records (EHR) to hardware.

HR management

• digital HR

  Digital HR is the digital transformation of HR services and processes through the use of social, mobile, analytics and cloud (SMAC) technologies.

• Compensation Management

  Compensation management is a critical part of talent management and employee retention.

• ghosting

  Ghosting, in a social context, is to cease communications without notification in some situation where it would be reasonable to expect further interaction.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• Alibaba Holding Group Limited

  Alibaba Group Holding Limited is a Chinese business conglomerate that runs the world’s largest retailer and one of the largest online e-commerce sites in the world, Alibaba.com.

• ERP (enterprise resource planning)

  ERP, or enterprise resource planning, is a modular software system designed to integrate the main functional areas of an organization's business processes into a unified system.

• value-added reseller (VAR)

  A value-added reseller (VAR) is a company that resells software, hardware and networking products and provides value beyond order fulfillment.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• performance testing

  Performance testing is the process of determining the speed, responsiveness and stability of a computer, network, software program or device under a workload.

• log analytics

  Log analytics is the assessment of a recorded set of information from one or more events, captured from a computer, network, application operating system (OS) or other IT ecosystem component.

• OTA update (over-the-air update)

  An over-the-air update is the wireless delivery of new software or data to mobile devices.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• Project Management Body of Knowledge (PMBOK)

  The Project Management Body of Knowledge (PMBOK) is a document containing standard terminology, best practices and process guidelines around project management as defined by the Project Management Institute (PMI).

• performance testing

  Performance testing is the process of determining the speed, responsiveness and stability of a computer, network, software program or device under a workload.

• equilibrium price

  An equilibrium price, also known as a market-clearing price, is the consumer cost assigned to some product or service such that supply and demand are equal, or close to equal.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• access control

  Access control is a security technique that regulates who or what can view or use resources in a computing environment.

• ethical hacker

  An ethical hacker, also referred to as a white hat hacker, is an information security expert who systematically attempts to penetrate a computer system, network, application or other computing resource on behalf of its owners -- and with their permission -- to find security vulnerabilities that a malicious hacker could potentially exploit.

• performance testing

  Performance testing is the process of determining the speed, responsiveness and stability of a computer, network, software program or device under a workload.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• voice SEO

  Voice SEO is the optimization of keywords and keyword phrases for searches through voice assistants.

• listicle

  A listicle is an index whose point items are supplemented with additional related commentary. The term is a portmanteau of the words list and article.

• SEO (search engine optimization)

  Search engine optimization (SEO) is an area of website development that seeks to improve the way content is ranked by search engines. To put the focus on the website visitor, its been suggested that acronym SEO should stand for search experience optimization.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• application

  An application, also referred to as an application program or application software, is a computer software package that performs a specific function directly for an end user or, in some cases, for another application.

• log analytics

  Log analytics is the assessment of a recorded set of information from one or more events, captured from a computer, network, application operating system (OS) or other IT ecosystem component.

• 12 factor app (twelve-factor app)

  Twelve-factor app is a methodology for building distributed applications that run in the cloud and are delivered as a service. The approach was developed by Adam Wiggins, the co-founder of Horoku, a platform-as-a-service which is now part of Salesforce.com.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• RAID 0 (disk striping)

  RAID 0 (disk striping) is the process of dividing a body of data into blocks and spreading the data blocks across multiple storage devices, such as hard disks or solid-state drives (SSDs), in a redundant array of independent disks (RAID) group.

• SSD (solid-state drive)

  An SSD (solid-state drive) is a type of nonvolatile storage media that stores persistent data on solid-state flash memory.

• gigabyte

  A gigabyte -- pronounced with two hard Gs -- is a unit of data storage capacity that is roughly equivalent to 1 billion bytes.