IT Management

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• times interest earned (TIE)

  Times interest earned (TIE) is a metric used to measure a company’s manageable debt limits; by its ability to pay the monthly interest on it’s debts. TIE is used to determine a given company’s ability to pay its obligations to debtors.

• supply chain security

  Supply chain security is the part of supply chain management (SCM) that focuses on minimizing risk for supply chain, logistics and transportation management systems (TMS).

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. This involves creating customer-centric strategies to improve reach, engagement and retention. Definitions in this glossary include terms about marketing and creating a brand personality, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• market basket analysis

  Market basket analysis is a data mining technique used by retailers to increase sales by better understanding customer purchasing patterns.

• live chat (live support)

  Live chat (live support) provides the means to engage with users, as they’re actively visiting an organization’s owned media properties. Live chat is also used by existing customers, who can present questions that need answers or issues that need resolution.

• LinkedIn Sales Navigator

  LinkedIn Sales Navigator provides features for sales professionals to identify prospects, receive alerts on prospects' activities on LinkedIn and request introductions to prospects through shared connections.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• business impact analysis (BIA)

  Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

• Data as a Service (DaaS)

  Data as a Service (DaaS) is an information provision and distribution model in which data files (including text, images, sounds, and videos) are made available to customers over a network, typically the Internet.

• emotional intelligence (EI)

  Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior. The term was popularized in 1995 by psychologist and behavioral scientist Dr. Daniel Goleman. According to Goleman, emotional intelligence is the largest single predictor of success in the workplace.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• USA Patriot Act

  The USA Patriot Act is a law enacted in 2001, granting new and extended data-collection abilities to federal agencies in an effort to combat terrorism after the September 11 attacks.

• think tank

  A think tank is an organization that gathers a group of interdisciplinary scholars to perform research around particular policies, issues or ideas.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• Regional Health Information Organization (RHIO)

  A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share healthcare-related information electronically according to accepted healthcare information technology (HIT) standards.

• motion analysis

  Motion analysis is a measuring technique used in computer vision, image processing and high-speed photography applications to detect movement.

HR management

• human resource management (HRM)

  Human resource management (HRM) is the practice of recruiting, hiring, deploying and managing an organization's employees.

• Maslow’s hierarchy of needs

  Maslow’s hierarchy of needs is a charted set of human requirements that are important for an individual to achieve complete development and self-actualization.

• intranet

  An intranet is a private network that is contained within an enterprise. It may consist of many interlinked local area networks and also use leased lines in the wide area network. Typically, an intranet includes connections through one or more gateway computers to the outside Internet. The main purpose of an intranet is to share company information and computing resources among employees. An intranet can also be used to facilitate working in groups and for teleconferences.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• business impact analysis (BIA)

  Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

• service level indicator

  A service level indicator (SLI) is a carefully defined measure of performance within a provided service that is given to a customer by the vendor.

• statement of work (SOW)

  A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• Uptime Institute’s data center tier standards

  The Uptime Institute’s data center tier standards are a standardized methodology used to determine availability in a facility.

• Group Policy

  Group Policy is a hierarchical infrastructure that allows a network administrator in charge of Microsoft's Active Directory to implement specific configurations for users and computers. Group policy is primarily a security tool, and can be used to apply security settings to users and computers.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• state diagram (state machine diagram or statechart diagram)

  A state diagram, also known as a state machine diagram or statechart diagram, is an illustration of the states an object can attain as well as the transitions between those states in the Unified Modeling Language (UML).

• vision statement

  A vision statement is an organization's declaration of its mid-term and long-term goals, stating what they want to become in the future. Vision statements act as a goal for a company to strive toward.

• think tank

  A think tank is an organization that gathers a group of interdisciplinary scholars to perform research around particular policies, issues or ideas.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• threat ignorance

  Threat ignorance is a concept used by security professionals to determine the level of vulnerability a company or user’s computer or system has to an attack.

• Cybercrime

  Cybercrime is any criminal activity that involves a computer, networked device or a network.

• identity and access management (IAM)

  Identity and access management (IAM) is a framework of business processes, policies and technologies that facilitates the management of electronic or digital identities.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• microdata

  Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

• Click to Tweet

  Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

• Google My Business

  Google My Business is a free online business listing service that is integrated with the Google search engine.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• Hadoop

  Hadoop is an open source distributed processing framework that manages data processing and storage for big data applications running in clustered systems.

• shift-right testing

  Shift-right testing is a method of continuously testing software while it is in a post-production environment.

• open core model (open core software)

  The open core model is a business strategy where a company offers a “core” version of a product with limited features as free and open source (FOSS) software at the same time an add-on commercial version is released as proprietary software.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• Storage vMotion

  Storage vMotion is a component of VMware vSphere that allows the live migration of a running virtual machine's (VM) file system from one storage system to another, with no downtime for the VM or service disruption for end users.

• persistent storage

  Persistent storage is any data storage device that retains data after power to that device is shut off. It is also sometimes referred to as non-volatile storage.