IT Management

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• surveillance capitalism

  Surveillance capitalism is the monetization of data captured through monitoring people's movements and behaviors online and in the physical world.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

• Certified in the Governance of Enterprise IT (CGEIT)

  Certified in the Governance of Enterprise IT (CGEIT) is a vendor-neutral certification for experienced tech professionals looking to expand their knowledge and skills in enterprise information technology (IT) governance.

CRM

Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

• digital signage ROI

  Digital signage ROI is the return on investments made on digital signage used to advertise and attract customer attention or communicate information.

• Interactive Voice Response (IVR)

  Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

• compliance gaining (behavioral compliance gaining)

  Compliance gaining (behavioral compliance gaining) is the process of getting someone to do what you want them to do, despite any reluctance on their part.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• partner account manager (PAM)

  A partner account manager is a job title within a vendor organization that uses channel partners to sell its products or services.

• employee engagement

  Employee engagement is the emotional connection an employee experiences that results in a willingness to expend discretionary effort at work.

• distributor agreement (distribution agreement)

  A distributor agreement, also known as a distribution agreement, is a contract between channel partners that stipulates the responsibilities of both parties.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• G-Cloud (Government Cloud)

  Government Cloud, also referred to as G-Cloud, is a U.K. government program to promote government-wide adoption of cloud computing.

• Federal Emergency Management Agency (FEMA)

  Federal Emergency Management Agency (FEMA) is a United States government agency with the purpose to coordinate aid and respond to disasters around the nation when local resources are insufficient.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• IBM Watson supercomputer

  Watson is an IBM supercomputer that combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a 'question answering' machine.

• DICOM (Digital Imaging and Communications in Medicine)

  DICOM (Digital Imaging and Communications in Medicine) is a standard protocol for the management and transmission of medical images and related data and is used in many healthcare facilities.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

HR management

• employee engagement

  Employee engagement is the emotional connection an employee experiences that results in a willingness to expend discretionary effort at work.

• benefits administration

  Benefits administration is the process of assembling and managing the benefits an organization provides to employees.

• STEAM (science, technology, engineering, arts and mathematics)

  STEAM is an educational approach that incorporates the arts into the more-familiar STEM model (science, technology, engineering and mathematics).

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• service-level agreement (SLA)

  A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.

• channel partner rules of engagement (ROE)

  Channel partner rules of engagement are a component of the sales relationship between an IT vendor and its channel partner community.

• HPE Partner Ready Program

  The HPE Partner Ready Program is a global partner program that rewards and supports Hewlett Packard Enterprise's channel alliances.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• managed hosting

  Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

• Zabbix

  Zabbix is an open source monitoring software tool for diverse IT components, including networks, servers, virtual machines (VMs) and cloud services.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• distributor agreement (distribution agreement)

  A distributor agreement, also known as a distribution agreement, is a contract between channel partners that stipulates the responsibilities of both parties.

• Certified Associate in Project Management (CAPM)

  Certified Associate in Project Management (CAPM) is a vendor-neutral, entry-level certification for individuals interested in entering the project management (PM) field.

• Mandela effect

  The Mandela effect is an observed phenomenon in which a large segment of the population misremembers a significant event or shares a memory of an event that did not actually occur. Fiona Broome, a paranormal researcher, coined the term to describe collective false memory when she discovered that a significant number of people at a conference she was attending in 2010 shared her memory that Nelson Mandela had died in prison during the 1980s.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• federated identity management

  Federated identity management (FIM) is an arrangement that can be made between multiple enterprises to let subscribers use the same identification data to obtain access to the networks of all the enterprises in the group.

• DMZ (networking)

  In computer networks, a DMZ (demilitarized zone), also sometimes known as a perimeter network or a screened subnetwork, is a physical or logical subnet that separates an internal local area network (LAN) from other untrusted networks, usually the internet.

• risk analysis

  Risk analysis is the process of identifying and analyzing potential issues that could negatively impact key business initiatives or critical projects in order to help organizations avoid or mitigate those risks.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• Betteridge's law (of headlines)

  Betteridge's law (of headlines) is an adage that states "Any headline that ends in a question mark can be answered by the word no." The observation refers to the journalistic practice of writing sensational headlines in the form of a question in order to compensate for the author's lack of facts.

• affiliate marketing

  Affiliate marketing is a performance-based marketing strategy in which one company pays another for referred business.

• PageRank

  PageRank (PR) is Google’s main method of ranking web pages for placement on a search engine results page (SERP). PageRank refers to the system and the algorithmic method that Google uses to rank pages as well as the numerical value assigned to pages as a score.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• e-recruitment (e-recruiting)

  E-recruitment is an umbrella term for any electronic-based recruiting and recruitment management activity.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

• health informatics

  Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction with health information technology systems to help clinicians provide better healthcare.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• RAID 5

  RAID 5 is a redundant array of independent disks configuration that uses disk striping with parity.

• NVRAM (non-volatile random-access memory)

  NVRAM (non-volatile random-access memory) refers to computer memory that can hold data even when power to the memory chips has been turned off.

• LTO-9 (Linear Tape-Open 9)

  LTO-9 (Linear Tape-Open 9) is a future tape format from the Linear Tape-Open Consortium.