IT Management

Career paths and IT certifications

• AWS certification

  AWS certification is a level of Amazon Web Services cloud expertise that an IT professional obtains after passing one or more exams the public cloud provider offers.

• Certified Information Systems Auditor (CISA)

  Certified Information Systems Auditor (CISA) is a certification issued by ISACA to people in charge of ensuring that an organization's IT and business systems are monitored, managed and protected; the certification is presented after completion of a comprehensive testing and application process.

• tech ethicist

  Tech ethicist is a corporate role that involves examining a company’s technologies to ensure that they meet ethical standards, that they do not exploit user vulnerabilities, for example, or infringe upon user rights.

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• Certified Information Systems Auditor (CISA)

  Certified Information Systems Auditor (CISA) is a certification issued by ISACA to people in charge of ensuring that an organization's IT and business systems are monitored, managed and protected; the certification is presented after completion of a comprehensive testing and application process.

• IBM OpenPages

  IBM OpenPages is a governance, risk and compliance (GRC) platform that centralizes services and components associated with the challenges and management of regulatory initiatives.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• headless commerce (headless e-commerce)

  Headless commerce, also called headless e-commerce, is a platform architecture that decouples the front end of an e-commerce website with the back end.

• account-based experience (ABX)

  Account-based experience (ABX) is a methodology in which separate teams in an organization work closely with one another to ensure all brand interactions are focused on the end user.

• Acxiom

  Acxiom is an identity based marketing company and data broker that specializes in personalized marketing.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• Prototyping Model

  The prototyping model is a systems development method in which a prototype is built, tested and then reworked as necessary until an acceptable outcome is achieved from which the complete system or product can be developed. table prototype is finally achieved.

• SWOT analysis (strengths, weaknesses, opportunities and threats analysis)

  SWOT analysis (strengths, weaknesses, opportunities and threats analysis) is a framework for identifying and analyzing the internal and external factors that can have an impact on the viability of a project, product, place or person.

• culture of failure (blameless culture)

  A culture of failure is a set of processes and infrastructure that an organization can use to learn from, recover from and ultimately avoid actions that prove to be unsuccessful.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

• Federal Deposit Insurance Corporation (FDIC)

  The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States (U.S.) federal government that preserves public confidence in the banking system by insuring deposits... (Continued)

• cyberwarfare

  Cyberwarfare is computer- or network-based conflict involving politically motivated attacks by a nation-state on another nation-state.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• medical practice management (MPM) software

  Medical practice management (MPM) software is a collection of computerized services used by healthcare professionals and administration to streamline day-to-day tasks within a medical practice and improve the efficiency of operations and quality of patient care.

• Chief Health Informatics Officer (CHIO)

  The Chief Health Informatics Officer (CHIO) is a strategic, executive-level position responsible for developing, managing and applying health IT, health informatics and information management strategies.

• Oura ring

  Oura ring is a wearable device made to measure the quality of the wearer’s sleep.

HR management

• people analytics (HR analytics)

  People analytics, also known as human resource (HR) analytics and talent analytics, is a form of big data that applies math, statistics and modeling to worker-related data to see and predict patterns.

• off-hours communications

  Off-hours communications are work-related emails, texts, phone calls, social media messaging and other communications that are transmitted when an employee is not officially working.

• right to disconnect

  Right to disconnect legislation is a body of regulations limiting the time that employers can expect employees to be available for work-related off-hours communications.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• SIPOC diagram (suppliers, inputs, process, outputs, customers)

  A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.

• ERP (enterprise resource planning)

  ERP, or enterprise resource planning, is a modular software system designed to integrate the main functional areas of an organization's business processes into a unified system.

• progressive delivery

  Progressive delivery is the process of pushing changes to a product iteratively, first to a small audience and then to increasingly larger audiences to maintain quality control (QC).

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• Nginx

  Nginx (pronounced engine x) is open source webserver software that also performs reverse proxy, load balancing, email proxy and HTTP cache services.

• private certificate authority (CA)

  Private CA stands for private certificate authority and is an enterprise specific certificate authority that functions like a publicly trusted CA but is exclusively run by or for the enterprise.

• device as a service

  Device as a service is the offering of PCs, smart phones and other mobile compute devices as a paid service.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• software requirements specification (SRS)

  A software requirements specification (SRS) is a comprehensive description of the intended purpose and environment for software under development. The SRS fully describes what the software will do and how it will be expected to perform... (Continued)

• collaboration diagram

  A collaboration diagram, also known as a communication diagram, is an illustration of the relationships and interactions among software objects in the Unified Modeling Language (UML).

• progressive delivery

  Progressive delivery is the process of pushing changes to a product iteratively, first to a small audience and then to increasingly larger audiences to maintain quality control (QC).

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• computer worm

  A computer worm is a type of malicious software program whose primary function is to infect other computers while remaining active on infected systems.

• Single Sign-On (SSO)

  Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications.

• Group Policy Object (GPO)

  Microsoft’s Group Policy Object (GPO) is a collection of Group Policy settings that defines what a system will look like and how it will behave for a defined group of users.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• microdata

  Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

• Click to Tweet

  Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

• Google My Business

  Google My Business is a free online business listing service that is integrated with the Google search engine.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• Hadoop

  Hadoop is an open source distributed processing framework that manages data processing and storage for big data applications running in clustered systems.

• asset management

  Asset management is a financial service offered by professional firms for the holding, transferring, buying and selling of different types of cash and investments.

• software resilience testing

  Software resilience testing is a method of software testing that focuses on ensuring that applications will perform well in real-life or chaotic conditions.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• Kilo, mega, giga, tera, peta, exa, zetta and all that

  Kilo, mega, giga, tera, peta, exa, zetta are among the list of prefixes used to denote the quantity of something, such as a byte or bit in computing and telecommunications.

• DIMM (dual in-line memory module)

  DIMM (dual in-line memory module) is a type of computer memory that is natively 64 bits, enabling fast data transfer.

• RAID 6 (redundant array of independent disks)

  RAID 6, also known as double-parity RAID, uses two parity stripes on each disk. It allows for two disk failures within the RAID set before any data is lost.