IT Management

Career paths and IT certifications

• Certified Information Security Manager (CISM)

  Certified Information Security Manager (CISM) is an advanced certification which indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

• liaison officer

  A liaison officer is an employee who is responsible for establishing a positive working relationship between two or more people, organizations or agencies, typically with the goal of working through a mutual problem or concern.

• microlearning (microtraining)

  Microlearning is an educational strategy that breaks complex topics down into short-form, stand-alone units of study that can be viewed as many times as necessary, whenever and wherever the learner needs them. Microlearning instructional modules are designed to address one specific skill or knowledge gap.

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• Telephone Consumer Protection Act (TCPA)

  The Telephone Consumer Protection Act (TCPA) of 1991 is a federal law that places restrictions on telephone solicitations and robocalls.

• PCI DSS 12 requirements

  PCI DSS 12 requirements is a set of security controls that businesses are required to implement to protect credit card data and comply with the Payment Card Industry Data Security Standard (PCI DSS).

• Federal Information Security Management Act (FISMA)

  The Federal Information Security Management Act (FISMA) is United States legislation that defines a comprehensive framework to protect government information, operations and assets against natural or man-made threats.

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• contact center as a service (CCaS)

  Contact center as a service (CCaaS) is a framework for contact center infrastructure management that combines the principles of contact center hosting and cloud-based contact center infrastructure.

• customer journey map

  A customer journey map is a visual representation of the stages a customer goes through when interacting with a company.

• voice of the customer (VOC)

  Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• business process management (BPM)

  Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.

• Agile Project Management

  Agile Project Management (APM) is an iterative approach to planning and guiding project processes, that breaks it down into smaller cycles called "sprints."

• corporate culture

  Corporate culture is the collection of values, beliefs, ethics and attitudes that characterize an organization and guide its practices.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• Federal Information Security Management Act (FISMA)

  The Federal Information Security Management Act (FISMA) is United States legislation that defines a comprehensive framework to protect government information, operations and assets against natural or man-made threats.

• United Launch Alliance (ULA)

  United Launch Alliance (ULA) is a private aerospace launch provider. Formed in 2006, ULA is a joint venture between The Boeing Company and Lockheed Martin Corporation

• Presidential Policy Directive 21 (PPD-21)

  Presidential Policy Directive 21 (PPD-21) is an infrastructure protection and resilience directive in the United States that aims to strengthen and secure the country's critical infrastructure.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• HIPAA (Health Insurance Portability and Accountability Act)

  HIPAA (Health Insurance Portability and Accountability Act) is United States legislation that provides data privacy and security provisions for safeguarding medical information.

• What is cybersecurity? Everything you need to know

  Cybersecurity is the protection of internet-connected systems -- including hardware, software and data -- from cyberattacks.

• emergent medical data (EMD)

  Emergent medical data (EMD) is health information gathered about an individual from seemingly unrelated user behavior data.

HR management

• people analytics (HR analytics)

  People analytics, also known as HR analytics and talent analytics, is the use of data analysis on candidate and employee issues to understand their impact on business goals and evaluate the effectiveness of human resources initiatives.

• employee experience

  Employee experience is a worker's perceptions about his or her journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company.

• E-Verify

  E-Verify is a free web service that allows employers to confirm the legal eligibility of an individual who wants to work in the United States.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• Avaya

  Avaya is an American technology company that specializes in business communications services, such as unified communications (UC), and contact center (CC).

• RFI (request for information)

  An RFI (request for information) is a formal process for gathering information from potential suppliers of a good or service.

• request for proposal (RFP)

  A request for proposal (RFP) is a document that an organization, often a government agency or large enterprise, posts to elicit a response -- a formal bid -- from potential vendors for a desired IT solution.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• testing as a service (TaaS)

  Testing as a service (TaaS) is an outsourcing model in which testing activities associated with some of an organization's business activities are performed by a service provider rather than in-house employees.

• IT/OT convergence

  IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems.

• Amazon S3

  Amazon Simple Storage Service (Amazon S3) is a scalable, high-speed, web-based cloud storage service.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• The Phoenix Project

  The Phoenix Project is a best-selling novel about DevOps. The book's characters reveal through their actions why it's so important for organizations to put security first and tear down the silos that have traditionally existed between development and operations teams.

• use case diagram (UML use case diagram)

  A use case diagram is a way to summarize details of a system and the users within that system.

• Eisenhower Matrix

  The Eisenhower Matrix is a time management tool for prioritizing tasks.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• CISO as a service (vCISO, virtual CISO, fractional CISO)

  A CISO as a service (CISOaaS) is the outsourcing of CISO (chief information security officer) and information security leadership responsibilities to a third-party provider.

• access control

  Access control is a security technique that regulates who or what can view or use resources in a computing environment.

• confidentiality, integrity, and availability (CIA triad)

  Confidentiality, integrity and availability, also known as the CIA triad, is a model designed to guide policies for information security within an organization.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• metadata

  Metadata is data that describes other data. 

• microdata

  Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

• Click to Tweet

  Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• DevOps as a Service

  DevOps as a Service is a delivery model for a set of tools that facilitates collaboration between an organization's software development team and the operations team.

• testing as a service (TaaS)

  Testing as a service (TaaS) is an outsourcing model in which testing activities associated with some of an organization's business activities are performed by a service provider rather than in-house employees.

• IT/OT convergence

  IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• Fibre Channel switch (FC switch)

  A Fibre Channel switch is a networking device that is compatible with the Fibre Channel (FC) protocol and designed for use in a dedicated storage area network (SAN).

• SAN switch (storage area network switch)

  A storage area network (SAN) switch is a device that connects servers and shared pools of storage devices and is dedicated to moving storage traffic.

• unified storage (multiprotocol storage)

  Unified storage -- sometimes called network unified storage or multiprotocol storage -- is a storage system that makes it possible to run and manage files and applications from a single device.