IT Management

Business software

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

• omnichannel

  Omnichannel -- also spelled omni-channel -- is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar store.

• channel partner portal

  A channel partner portal is a web-based application that provides a vendor's established partners (usually distributors, resellers, service providers or other strategic partners) with access to deal registration, marketing resources, pricing and sales information for products and services, as well as technical details and support that are unavailable to other end users.

• calibration management software (CMS)

  Calibration management software (CMS) is software designed to schedule the calibration of instrumentation and maintenance requirements in all types of industrial settings.

Compliance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• Sarbanes-Oxley Act (SOX)

  The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.

• protected health information (PHI) or personal health information

  Protected health information (PHI), also referred to as personal health information, generally refers to demographic information, medical histories, test and laboratory results, mental health conditions, insurance information, and other data that a healthcare professional collects to identify an individual and determine appropriate care.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

CRM

Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

• digital signage ROI

  Digital signage ROI is the return on investments made on digital signage used to advertise and attract customer attention or communicate information.

• Interactive Voice Response (IVR)

  Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

• compliance gaining (behavioral compliance gaining)

  Compliance gaining (behavioral compliance gaining) is the process of getting someone to do what you want them to do, despite any reluctance on their part.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• Federal Emergency Management Agency (FEMA)

  Federal Emergency Management Agency (FEMA) is a United States government agency with the purpose to coordinate aid and respond to disasters around the nation when local resources are insufficient.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

• United Launch Alliance (ULA)

  United Launch Alliance (ULA) is a private aerospace launch provider formed in 2006 through a joint venture of The Boeing Company and Lockheed Martin Corporation. Launch operations are at Cape Canaveral Air Force Station, Florida, and Vandenberg Air Force Base, California.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• biomedical informatics

  Biomedical informatics is the branch of health informatics that uses data to help clinicians, researchers and scientists improve human health and provide healthcare.

• Health Information Exchange (HIE)

  Health information exchange (HIE) is the electronic transmission of healthcare-related data among medical facilities, health information organizations -- companies that oversee and govern the exchange of this data -- and government agencies according to national standards.

• protected health information (PHI) or personal health information

  Protected health information (PHI), also referred to as personal health information, generally refers to demographic information, medical histories, test and laboratory results, mental health conditions, insurance information, and other data that a healthcare professional collects to identify an individual and determine appropriate care.

HR management

• talent pool

  A talent pool is a database of potential job candidates. It can include specific individuals or sources of talent.

• employee retention

  Employee retention is the organizational goal of keeping talented employees and reducing turnover by fostering a positive work atmosphere to promote engagement, showing appreciation to employees, and providing competitive pay and benefits and healthy work-life balance.

• intermittent reinforcement

  Intermittent reinforcement is the delivery of a reward at irregular intervals, a method that has been determined to yield the greatest effort from the subject.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• supplier relationship management (SRM)

  Supplier relationship management (SRM) is the systematic approach of assessing suppliers' contributions and influence on success, determining tactics to maximize suppliers' performance and developing the strategic approach for executing on these determinations.

• monthly recurring revenue (MRR)

  Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies.

• bill of materials (BOM)

  A bill of materials (BOM) is a comprehensive inventory of the raw materials, assemblies, subassemblies, parts and components, as well as the quantities of each, needed to manufacture a product.

Network administration

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• Zabbix

  Zabbix is an open source monitoring software tool for diverse IT components, including networks, servers, virtual machines (VMs) and cloud services.

• Windows event log

  The Windows event log is a detailed record of system, security and application notifications stored by the Windows operating system that is used by administrators to diagnose system problems and predict future issues.

• Network as a Service (NaaS)

  Network as a service (NaaS) is a business model for delivering enterprise-wide area network services virtually on a subscription basis.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• Mandela effect

  The Mandela effect is an observed phenomenon in which a large segment of the population misremembers a significant event or shares a memory of an event that did not actually occur. Fiona Broome, a paranormal researcher, coined the term to describe collective false memory when she discovered that a significant number of people at a conference she was attending in 2010 shared her memory that Nelson Mandela had died in prison during the 1980s.

• CompTIA Project+

  CompTIA Project + is the Computing Technology Industry Association’s certification program designed to demonstrate validated learning and skills in project management.

• validated learning

  Validated learning is an approach to demonstrating progress against business goals when traditional key performance indicators (KPIs) are not very useful.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• virtual honeypot

  A virtual honeypot is software that emulates a vulnerable system or network to attract intruders and study their behavior. Virtual honeypots contrast with hardware-based honeypots, which are dedicated computers, networks or network segments designed to serve the same purpose. Virtual honeypots, as virtual machines, may exist in multiple configurations on a single computer or appliance to emulate various systems and vulnerabilities.

• honeypot (honey pot)

  A honeypot is a computer system that is set up to act as a decoy to lure cyberattacks and to detect, deflect, or study attempts to gain unauthorized access to information systems.

• IPsec (Internet Protocol Security)

  IPsec, also known as the Internet Protocol Security or IP Security protocol, defines the architecture for security services for IP network traffic.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• Betteridge's law (of headlines)

  Betteridge's law (of headlines) is an adage that states "Any headline that ends in a question mark can be answered by the word no." The observation refers to the journalistic practice of writing sensational headlines in the form of a question in order to compensate for the author's lack of facts.

• affiliate marketing

  Affiliate marketing is a performance-based marketing strategy in which one company pays another for referred business.

• PageRank

  PageRank (PR) is Google’s main method of ranking web pages for placement on a search engine results page (SERP). PageRank refers to the system and the algorithmic method that Google uses to rank pages as well as the numerical value assigned to pages as a score.

Software management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• health informatics

  Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction with health information technology systems to help clinicians provide better healthcare.

• Hadoop

  Hadoop is an open source distributed processing framework that manages data processing and storage for big data applications running in clustered systems.

• distributed tracing

  Distributed tracing, also called distributed request tracing, is a method for IT and DevOps teams to monitor applications, especially those composed of microservices.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• RAID 10 (RAID 1+0)

  RAID 10, also known as RAID 1+0, is a RAID configuration that combines disk mirroring and disk striping to protect data.

• Zerto

  Zerto is a storage software vendor that specializes in enterprise-class business continuity and disaster recovery in virtual and cloud environments.

• NetApp

  NetApp, formerly Network Appliance Inc., is a company in the computer technologies industry specializing in data storage hardware and associated management software.