IT Management

Career paths and IT certifications

• data scientist

  A data scientist is a professional responsible for collecting, analyzing and interpreting extremely large amounts of data. The data scientist role is an offshoot of several traditional technical roles, including mathematician, scientist, statistician and computer professional.

• release train engineer (RTE)

  A release train engineer (RTE) is a servant leader who facilitates program level processes and execution, drives continuous development, manages risks and escalates impediments while also acting as a full time chief scrum master for a Scaled Agile Framework (SAFe).

• Chief Transformation Officer (CTO)

  Chief transformation officer is an executive role, often in the C-suite, that focuses on bringing about change as well as growth in revenue and profit to an organization.

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• data classification

  Data classification is the process of organizing data into categories that make it is easy to retrieve, sort and store for future use.

• chief data officer (CDO)

  A chief data officer (CDO) is a C-level executive who is responsible for an organization's data use and data governance.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems -- including hardware, software and data -- from cyberattacks.

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• cost per engagement (CPE)

  Cost per engagement (CPE) is an advertising pricing model in which digital marketing teams and advertisers only pay for ads when users interact with their campaign in some way.

• market segmentation

  Market segmentation is a marketing strategy that uses well-defined criteria to divide a brand's total addressable market share into smaller groups.

• Adobe Experience Platform

  Adobe Experience Platform, formally known as Adobe Cloud Platform, is a suite of customer experience management (CEM) services and tools.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• Platform as a Service (PaaS)

  Platform as a service (PaaS) is a cloud computing model in which a third-party provider delivers hardware and software tools -- usually those needed for application development -- to users over the internet.

• days sales outstanding (DSO)

  Days sales outstanding (DSO) is the measurement of the average number of days it takes a business to collect payments after a sale has been made.

• financial analytics

  Financial analytics is the creation of ad hoc analysis to answer specific business questions and forecast possible future financial scenarios.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• Australian Assistance and Access Bill

  The Australian Assistance and Access Bill is legislation introduced and passed in 2018 by the Parliament of Australia to support law enforcement and security agencies in their ability to collect evidence from electronic devices.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems -- including hardware, software and data -- from cyberattacks.

• Federal Deposit Insurance Corporation (FDIC)

  The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States (U.S.) federal government that preserves public confidence in the banking system by insuring deposits... (Continued)

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems -- including hardware, software and data -- from cyberattacks.

• medical practice management (MPM) software

  Medical practice management (MPM) software is a collection of computerized services used by healthcare professionals and administration to streamline day-to-day tasks within a medical practice and improve the efficiency of operations and quality of patient care.

• Chief Health Informatics Officer (CHIO)

  The Chief Health Informatics Officer (CHIO) is a strategic, executive-level position responsible for developing, managing and applying health IT, health informatics and information management strategies.

HR management

• augmented learning

  Augmented learning (AL) is the use of real-life experiences, objects and elements that have been recreated on a computer or mobile device to enhance specific educational concepts.

• radical candor

  Radical candor is a management technique that focuses on challenging employees directly while also caring for each person on a personal level.

• social learning theory

  The social learning theory is the philosophy that people can learn from each other through observation, imitation and modeling.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• IT operations

  IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

• What Is Supply Chain Management (SCM) and Why Is It Important?

  Supply chain management (SCM) is the broad range of activities required to plan, control and execute a product's flow from materials to production to distribution in the most economical way possible.

• digital ecosystem

  A digital ecosystem is a group of interconnected information technology resources that can function as a unit. In order for an ecosystem to operate efficiently, all components must be compatible.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• Platform as a Service (PaaS)

  Platform as a service (PaaS) is a cloud computing model in which a third-party provider delivers hardware and software tools -- usually those needed for application development -- to users over the internet.

• IT operations

  IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

• application whitelisting

  Application whitelisting is the practice of specifying an index of approved software applications or executable files that are permitted to be present and active on a computer system.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• team collaboration tools

  Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common projects, regardless of their physical location.

• market validation

  Market validation is a series of actions that an entrepreneur carries out early in the product development lifecycle to verify there is a need for the new product or service in question.

• software requirements specification (SRS)

  A software requirements specification (SRS) is a comprehensive description of the intended purpose and environment for software under development. The SRS fully describes what the software will do and how it will be expected to perform... (Continued)

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• Port Scan

  A port scan is a series of messages sent by someone attempting to break into a computer to learn which computer network services -- each associated with a "well-known" port number -- the computer provides.

• remote wipe

  Remote wipe is a security feature that allows a network administrator or device owner to send a command that deletes data to a computing device.

• DMZ (networking)

  In computer networks, a DMZ (demilitarized zone), also sometimes known as a perimeter network or a screened subnetwork, is a physical or logical subnet that separates an internal local area network (LAN) from other untrusted networks -- usually the internet.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• microdata

  Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

• Click to Tweet

  Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

• Google My Business

  Google My Business is a free online business listing service that is integrated with the Google search engine.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• Platform as a Service (PaaS)

  Platform as a service (PaaS) is a cloud computing model in which a third-party provider delivers hardware and software tools -- usually those needed for application development -- to users over the internet.

• asset turnover ratio

  The asset turnover ratio is a measurement that shows how efficiently a company is using its owned resources to generate revenue or sales.

• IT operations

  IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• IT operations

  IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department.

• data classification

  Data classification is the process of organizing data into categories that make it is easy to retrieve, sort and store for future use.

• RAID 10 (RAID 1+0)

  RAID 10, also known as RAID 1+0, is a RAID configuration that combines disk mirroring and disk striping to protect data.