IT Management

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• clinical decision support system (CDSS)

  A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and improve patient care.

• surveillance capitalism

  Surveillance capitalism is the monetization of data captured through monitoring people's movements and behaviors online and in the physical world.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

CRM

Terms related to customer relationship management (CRM), including definitions about call centers and contact centers.

• digital signage ROI

  Digital signage ROI is the return on investments made on digital signage used to advertise and attract customer attention or communicate information.

• Interactive Voice Response (IVR)

  Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

• compliance gaining (behavioral compliance gaining)

  Compliance gaining (behavioral compliance gaining) is the process of getting someone to do what you want them to do, despite any reluctance on their part.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• business plan

  A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation. Business plans are often shared with funding agencies, potential investors and venture capitalists to obtain the funding required for a startup.

• product lifecycle (in marketing)

  The product lifecycle, in a marketing context, is all the stages of a product's life span that are related to its promotion and sales. The marketing lifecycle is traditionally broken down into four stages: introduction, growth, maturity and decline.

• revenue model

  A revenue model is a component of a company’s business planning that describes the way it intends to make money.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• G-Cloud (Government Cloud)

  Government Cloud, also referred to as G-Cloud, is a U.K. government program to promote government-wide adoption of cloud computing.

• Federal Emergency Management Agency (FEMA)

  Federal Emergency Management Agency (FEMA) is a United States government agency with the purpose to coordinate aid and respond to disasters around the nation when local resources are insufficient.

• cybersecurity

  Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• Cerner Corp.

  Cerner Corp. is a public company in North Kansas City, Mo., that provides various health information technologies, ranging from medical devices to electronic health records (EHR) to hardware.

• clinical decision support system (CDSS)

  A clinical decision support system (CDSS) is an application that analyzes data to help healthcare providers make decisions and improve patient care.

• IBM Watson supercomputer

  Watson is an IBM supercomputer that combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a 'question answering' machine.

HR management

• stay interview

  A stay interview is an organized meeting between a manager and an existing employee to review the reasons the employee stays with the company and seeking out concerns that might influence the employee to leave.

• zero-hours contract

  A zero-hours contract is an agreement stating that a given employer is not obligated to provide a worker with any minimum number of hours.

• bodyshopping

  Body shopping, sometimes spelled as one word (bodyshopping), is an IT-centric outsourcing / sub-contracting model.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• fiat money (fiat currency)

  A fiat money is a type of currency that is declared legal tender by a government but has no intrinsic or fixed value and is not backed by any tangible asset, such as gold or silver.

• service-level agreement (SLA)

  A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.

• channel partner rules of engagement (ROE)

  Channel partner rules of engagement are a component of the sales relationship between an IT vendor and its channel partner community.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• Microsoft Azure (Windows Azure)

  Microsoft Azure, formerly known as Windows Azure, is Microsoft's public cloud computing platform.

• managed hosting

  Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• business plan

  A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation. Business plans are often shared with funding agencies, potential investors and venture capitalists to obtain the funding required for a startup.

• distributive bargaining

  Distributive bargaining is an adversarial type of negotiation in which it is assumed that any gain of a competitor is a loss to the other party.

• billable hours

  Billable hours are the amounts of an employee’s work time that can be charged to a client.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• Cloud Security Alliance (CSA)

  The Cloud Security Alliance (CSA) is a nonprofit organization that promotes research into best practices for securing cloud computing and the use of cloud technologies to secure other forms of computing.

• certificate authority (CA)

  A certificate authority (CA) is a trusted entity that issues digital certificates, which are data files used to cryptographically link an entity with a public key.

• hacktivism

  Hacktivism is the act of hacking, or breaking into a computer system, for a politically or socially motivated purpose.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• SEO (search engine optimization)

  Search engine optimization (SEO) is an area of website development that seeks to improve the way content is ranked by search engines. To put the focus on the website visitor, its been suggested that acronym SEO should stand for search experience optimization.

• Betteridge's law (of headlines)

  Betteridge's law (of headlines) is an adage that states "Any headline that ends in a question mark can be answered by the word no." The observation refers to the journalistic practice of writing sensational headlines in the form of a question in order to compensate for the author's lack of facts.

• affiliate marketing

  Affiliate marketing is a performance-based marketing strategy in which one company pays another for referred business.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• e-recruitment (e-recruiting)

  E-recruitment is an umbrella term for any electronic-based recruiting and recruitment management activity.

• Health IT (health information technology)

  Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.

• health informatics

  Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction with health information technology systems to help clinicians provide better healthcare.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• gigabyte

  A gigabyte -- pronounced with two hard Gs -- is a unit of data storage capacity that is roughly equivalent to 1 billion bytes.

• RAID 5

  RAID 5 is a redundant array of independent disks configuration that uses disk striping with parity.

• NVRAM (non-volatile random-access memory)

  NVRAM (non-volatile random-access memory) refers to computer memory that can hold data even when power to the memory chips has been turned off.