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IT Management

Search or browse for definitions about information technology (IT) management. Many of our definitions are hosted on technology-specific websites to help you quickly learn about each definition's business and tech context.

Business software

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

  • Apple Business Manager

    Apple Business Manager (ABM) is an online portal for IT administrators who deploy Mac OS, iOS and tvOS devices in an enterprise or educational setting.

  • content automation

    Content automation is a digital marketing strategy that focuses on removing the need for human intervention in the content lifecycle.

  • Microsoft SQL Server

    Microsoft SQL Server is a relational database management system, or RDBMS, that supports a wide variety of transaction processing, business intelligence and analytics applications in corporate IT environments

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Career paths and IT certifications

  • tech ethicist

    Tech ethicist is a corporate role that involves examining a company’s technologies to ensure that they meet ethical standards, that they do not exploit user vulnerabilities, for example, or infringe upon user rights.

  • microwork (microtask)

    Microwork is any microtask that has been outsourced to a decentralized, online workforce. A microtask is a small job that requires a low level of skill and takes minimal time to complete.

  • citizen data scientist

    A citizen data scientist is any individual who contributes to the research of a complex data initiative but who does not have a formal educational background in data analytics (DA) or business intelligence (BI).

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Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

  • relationship marketing

    Relationship marketing is a customer relationship management strategy designed to encourage strong, lasting customer connections to a brand. The goal is to generate repeat sales, encourage word-of-mouth promotion and gather customer information.

  • Dodd-Frank Act

    The Dodd-Frank Act (fully known as the Dodd-Frank Wall Street Reform and Consumer Protection Act) is a United States federal law that places regulation of the financial industry in the hands of the government.

  • data protection impact assessment (DPIA)

    A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, procedures or technologies affect individuals’ privacy and eliminate any risks that might violate compliance.

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CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

  • audio content

    Audio content is any type of published material or information that is consumed through listening.

  • customer loyalty

    Customer loyalty is an adherence between a customer and a brand that causes the customer to make repeat purchases.

  • Call Center

    A call center is a centralized department to which phone calls from current and potential customers are directed.

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ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

  • workforce management (WFM)

    Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees.

  • integrated accounting system

    An integrated accounting system is a type of software that combines major financial accounting functions into one application.

  • human capital management (HCM)

    Human capital management (HCM) is the comprehensive set of practices for recruiting, managing, developing and optimizing the human resources of an organization.

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Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

  • Federal Deposit Insurance Corporation (FDIC)

    The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States (U.S.) federal government that preserves public confidence in the banking system by insuring deposits... (Continued)

  • cyberwarfare

    Cyberwarfare is computer- or network-based conflict involving politically motivated attacks by a nation-state on another nation-state.

  • COBOL (Common Business Oriented Language)

    COBOL (Common Business-Oriented Language) is a high-level programming language for business applications.

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Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

  • data breach

    A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

  • Regional Health Information Organization (RHIO)

    A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share healthcare-related information electronically according to accepted healthcare information technology (HIT) standards.

  • motion analysis

    Motion analysis is a measuring technique used in computer vision, image processing and high-speed photography applications to detect movement.

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HR management

  • workforce management (WFM)

    Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees.

  • intranet

    An intranet is a private network contained within an enterprise that is used to securely share company information and computing resources among employees.

  • supertasker

    A supertasker is someone who performs better when doing multiple things simultaneously than they do when limiting their attention to a single task.

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IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • digital workspace

    A digital workspace is an integrated technology framework that centralizes the management of applications, data and endpoints and provides users with self-service, out-of-the-box experiences that scale across platforms, locations and device ownership models.

  • managed service provider (MSP)

    A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

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Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

  • device as a service

    Device as a service is the offering of PCs, smart phones and other mobile compute devices as a paid service.

  • network virtualization

    Network virtualization is a method of combining the available resources in a network to consolidate multiple physical networks, divide a network into segments or create software networks between virtual machines (VMs).

  • data breach

    A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • minimum marketable feature (MMF)

    A minimum marketable feature (MMF) is the smallest set of functionality in a product that must be provided for a customer to recognize any value.

  • OODA loop

    The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

  • continuous innovation

    Continuous innovation is an iterative process of incorporating both modest, incremental and radical revolutionary improvements in processes, product designs, services and technologies.

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Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

  • OODA loop

    The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

  • Security Operations Center (SOC)

    A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information security that is responsible for monitoring, analyzing and protecting an organization from cyber attacks.

  • incident response team

    An incident response team is a group of IT professionals in charge of preparing for and reacting to any type of organizational emergency.

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SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

  • microdata

    Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

  • Click to Tweet

    Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

  • Google My Business

    Google My Business is a free online business listing service that is integrated with the Google search engine.

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Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

  • software resilience testing

    Software resilience testing is a method of software testing that focuses on ensuring that applications will perform well in real-life or chaotic conditions.

  • asset management

    Asset management is a financial service offered by professional firms for the holding, transferring, buying and selling of different types of cash and investments.

  • product development (new product development - NPD)

    Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services.

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Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

  • SSD (solid-state drive)

    An SSD (solid-state drive) is a type of nonvolatile storage media that stores persistent data on solid-state flash memory.

  • disk mirroring (RAID 1)

    RAID 1 is one of the most common RAID levels and the most reliable. Data is written to two places simultaneously, so if one disk fails, the other can be used to retrieve data.

  • RAID controller

    A RAID controller is a hardware device or software program used to manage hard disk drives (HDDs) or solid-state drives (SSDs) in a computer or storage array so they work as a logical unit.

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SearchCompliance

SearchSecurity

  • GPS jamming

    GPS jamming is the process of using a frequency transmitting device to block or interfere with radio communications.

  • time-based one-time password (TOTP)

    A time-based one-time password (TOTP) is a temporary code, generated by an algorithm, for use in authenticating access to ...

  • Security Operations Center (SOC)

    A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information ...

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SearchDisasterRecovery

  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

  • business continuity software

    Business continuity software is an application or suite designed to make business continuity planning/business continuity ...

SearchStorage

  • SSD (solid-state drive)

    An SSD (solid-state drive) is a type of nonvolatile storage media that stores persistent data on solid-state flash memory.

  • NAND flash memory

    NAND flash memory is a type of nonvolatile storage technology that does not require power to retain data.

  • storage class memory (SCM)

    Storage class memory (SCM) is a type of NAND flash that includes a power source to ensure that data won't be lost due to a system...

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