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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • change control

    Change control includes the various steps needed to process changes made to a product or system. Completion of change controls in a systematic fashion is part of a change management process.

  • converged infrastructure

    Converged infrastructure, sometimes called 'converged architecture,' is an approach to data center management that packages compute, networking, servers, storage and virtualization tools into a prequalified set of IT hardware.

  • strategic planning

    Strategic planning is a process in which an organization's leaders define their vision for the future and identify their organization's goals and objectives.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • change control

    Change control includes the various steps needed to process changes made to a product or system. Completion of change controls in a systematic fashion is part of a change management process.

  • IT project management

    IT project management is the process of planning, organizing and delineating responsibility for the completion of an organizations' specific information technology (IT) goals.

  • workflow management

    Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • raw data (source data or atomic data)

    Raw data is the data originally generated by a system, device or operation, and has not been processed or changed in any way.

  • return on investment (ROI)

    Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or compare the efficiencies of several different investments.

  • cryptography

    Cryptography is a method of protecting information and communications using codes, so that only those for whom the information is intended can read and process it.

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Networking
  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

  • private 5G

    Private 5G is a wireless network technology that delivers 5G cellular connectivity for private network use cases.

  • NFVi (network functions virtualization infrastructure)

    NFVi (network functions virtualization infrastructure) encompasses all of the networking hardware and software needed to support ...

Security
  • virus (computer virus)

    A computer virus is a type of malware that attaches itself to a program or file. A virus can replicate and spread across an ...

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the ...

  • cryptography

    Cryptography is a method of protecting information and communications using codes, so that only those for whom the information is...

CIO
  • IT project management

    IT project management is the process of planning, organizing and delineating responsibility for the completion of an ...

  • chief financial officer (CFO)

    A chief financial officer (CFO) is the corporate title for the person responsible for managing a company's financial operations ...

  • chief strategy officer (CSO)

    A chief strategy officer (CSO) is a C-level executive charged with helping formulate, facilitate and communicate an ...

HRSoftware
  • HR automation

    Human resources automation (HR automation) is a method of using software to automate and streamline repetitive and laborious HR ...

  • compensation management

    Compensation management is the discipline and process for determining employees' appropriate pay and benefits.

  • HR technology (human resources tech)

    HR technology (human resources technology) is an umbrella term for hardware and software used to automate the human resource ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

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