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Quiz: Help Desk Basics

How could we live without our friends at the help desk? End users everywhere rely on their problem-solving skills and patience - especially when we have mysterious PEBKAS (problem exists between keyboard and seat) errors. Our first self-study quiz tests some basic computer and Internet terminology and is dedicated to help desk representatives everywhere.

How to take the quiz:
- After reading the question, click on the answer that you think is correct to go to the definition. If the answer you've chosen is correct, you will see the question text somewhere in the definition.
- After reading the question, write down the letter of your answer choice on scrap paper. Check your answers by using the answer key at the end of the quiz.

Good luck! May the help desk energy force be with you!

1. This is the basic Internet program that lets you verify that a particular Internet address exists and can accept requests.
a. universal resource locator
b. NOC
c. ping
d. resource reservation protocol
e. bandwidth test

2. This is the smallest unit of data in a computer.
a. bit
b. exabyte
c. bogomip
d. byte
e. nit

3. This is the program your personal computer's microprocessor uses to get the computer system started after you turn it on.
a. boot
b. source code
c. initialization
e. softswitch

4. This is the standard interactive and programming language for
getting information from a database.
a. SQL
b. SSL
d. PL/1

5. This is a collection of small programs, any of which can be called
when needed by a larger program that is running in the computer.
a. digizine
b. legacy application
c. crosstalk
d. servlet
e. dynamic link library

6. This is the place in a computer where the operating system,
application programs, and data in current use are kept so that they can
be quickly reached by the computer's processor.
a. microprocessor
b. random access memory
c. access control list
d. Management Information Base
e. system tray

7. This is a network point that acts as an entrance to another network.
a. network node manager
b. handshake
c. gateway
d. floating point unit
e. Fortezza

8. This is the measure of the range of frequencies a communication
signal occupies.
a. radian
b. frequency modulation
c. frequency-hopping spread spectrum
d. dynamic range
e. bandwidth

9. This is the device, or in some cases, software in a computer, that
determines the next network point to which a packet is
forwarded toward its destination.
a. bit map
b. router
c. traceroute
d.device driver
e. transducer

10. This is a set of related programs, located at a network gateway
server, that protects the resources of a private network from users from
other networks.
a. secure socket shell
b. firewall
c. general protection fault
d. logic gate
e. private key


1. c
2. a
3. d
4. a
5. e
6. b
7. c
8. e
9. b

See the rest of our quiz topics

If you need to review the basics, you may wish to follow our Learning Path: Basic Computer Concepts.

This was last updated in November 2010
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