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Quiz: Troubleshooting

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1. This is a condition in which the ping program is used to send a flood of packets to a server to test its ability to handle a high amount of traffic or, maliciously, to make the server inoperable.
a. pagejacking
b. jam sync
c. ping storm
d. jumbogram
e. ping strangeness

2. This is a group of programmers who are hired to expose errors orsecurity holes in new software or to find out why a computer network'ssecurity system has failed.
a. ERM group
b. tiger team
c. expert system
d. Computer Emergency Response Team
e. Microsoft Certified Systems Engineer s

3. This is the diagnostic testing sequence that a computer's basic input/output system (or "starting program") runs to determine if the computer keyboard, random access memory, disk drives, and other hardware are working correctly.
a. safe mode
b. POST
c. initial program load
d. NetBIOS
e. power-up

4. This term is sometimes used by help desk personnel to indicate thata problem is user-related and most likely has nothing to do with software or hardware problems.
a. cuckoo egg
b. mouse potato
c. silicon cockroach
d. PEBCAK
e. butt splice

5. This is a signal used in network communications to synchronize thetransmission timing between two or more systems.
a. ringtone
b. Synclink
c. semaphore
d. digital signal X
e. preamble

6. In TCP/IP, this is a congestion control algorithm that makes it possibleto quickly recover lost data packets.
a. concatenation
b. fast retransmit and recovery
c. cache coherence
d. talkback
e. arachnotaxis

7. This is a protocol for specifying and controlling network trafficby class so that certain types of traffic get precedence.
a. Differentiated Services
b. specification of a sequence of flow objects (sosofo)
c. order of magnitude
d. flow control
e. discontinuous transmission

8. This verification method is used to check for errors in data thathas been transmitted on a communications link.
a. traceroute
b. BeOS
c. remailer
d. ring back
e. cyclic redundancy checking

9. This phase of software development allows a sampling of the product'sintended audience to test drive and troubleshoot the product.
a. out of the box
b. lexical scoping
c. regression testing
d. beta test
e. shovelware

10. This is the audio signal given out by a computer to announce theresult of a short diagnostic testing sequence the computer performs whenfirst powering up.
a. birdie
b. beep code
c. click
d. hiccup
e. hard bounce

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ANSWER KEY: 1c; 2b; 3b; 4d; 5e; 6b; 7a; 8e; 9d; 10b

This was last updated in July 2008

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