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TABLE OF CONTENTS

Backup and Recovery Business Intelligence Compliance Computing Fundamentals CRM Data Management Databases Hardware Internet iSeries Learning and Careers	Messaging and E-Mail Miscellaneous Networking Open Source Operating Systems Programming SAP Security Storage Virtualization Voice over IP (VoIP) Wireless & Mobile

Backup and Recovery

Backup and Recovery
Backup School I
Backup School II
iSeries Backup and Recovery Commands
iSeries Word Scramble: Backup & Recovery

Business Intelligence

Compliance

Compliance
Compliance II: The letter of the law
Regulatory compliance

Computing Fundamentals

CICS History Quiz
Computer Trivia #1
Computer Trivia #2
Computer Nostalgia
Computer Nostalgia 2.0
Do you speak Geek? A Vital Video Quiz
File Extensions
ESA, XI and the new era of integration
Help Desk Basics
IT Vocabulary
Laptops
Logic Chips
Know-IT-All Admin Challenge: The Sequel
Name my claim to fame!
Performance Tuning
Peripherals
Processing Power
Ruling Your IT Universe
Short & Sweet!
Troubleshooting Microsoft Technologies
Workstations

CRM

2007 Top CRM Vendors
360-Degree View of the Customer
Call Center Interactive Voice Response (IVR) System
Call Center Outsourcing
Call Center Performance Management
CRM for Financial Services
CRM ROI
Customers and Call Centers
Customer Loyalty
Customer Self Service
Data Quality and Governance Management
Email Marketing
Employee Self Service
Enterprise CRM Software Vendors
Get to know BP master data for CRM
Hosted Call Centers
Hosted CRM
Microsoft Dynamics CRM
Mobile CRM Vendors
Open Source CRM Vendors
Preventing Call Center Attrition
Remote Call Center Agent Management
SaaS: Hosted Call Centers
Web 2.0 and CRM

Data Management

Blade Servers
Data Quality
Enterprise Data Integration
Get to know BP master data for CRM
Know-IT-All Admin Challenge: The Sequel
SAP Master Data Management
Unleashing the Power of the Database

Databases

Database Basics
Database II
DB2 Crossword Challenge
DB2 Fact or Fiction
SQL Server 2000

Hardware

Internet

Ajax
Do you speak Geek: Internet Protocols and Technologies
E-business trends and technologies
In the Spammer's Lair
Netiquette: Are you an Internet Savage?
Web Management Basics
Web Services
Web Site Performance
What is your Web 2.0 IQ?
Word Scramble: Web development

iSeries

AS/400
iSeries Commands
iSeries Trivia
Who's Who in the iSeries World
Who's Who in the iSeries World II

Learning and Careers

AS/400: Then and Now
Do you speek Geek: Every File Format in the World
How do you pronounce IT in Geek?
Project Management
Writing for Business

Messaging and E-mail

Email Marketing and the Spam Problem
Email Security
Exchange Geek-o-Meter
RU IM Savvy?
Spam, Spam and More Spam
Writing for Business

Miscellaneous

A Taste For Tech
Acronym-o-phobia
Artificial Intelligence
Do you eat Geek?
Do you speak Geek: Believe IT or Not!
Do you speak Geek: Are you an IT-know-it-all?
Do you speak Geek during the holidays?
Do you speak Geek, Greek, or Elvish?
Do you speak Geek with the Simpsons?
Down the chimney, through the firewall: Holiday quiz
Ego Booster
Famous People in IT
Fear of Nanopants and Other Scary Technologies
Great Geeks in History
Halloween: Do you speak Geek?
Halloween II: Do you speak -- eek! -- Geek?
Halloween III: Tech or Treat!
IM Lingo 4U
IT's About Taxes
IT's About Time!
IT's For Latin Lovers
IT Lives! Enter the Geekosphere!
IT Potpourri
Looney Tunes
Major IT Players: How'd They Start Out?
Romancing the Geek
Offshore Outsourcing
SHARE celebrates its 50th
Star Trek Tech: Do you speak Geek?
Star Wars Tech, Then and Now
Thanksgiving: Talkin' Tech Turkey
The Robots are Coming!
Top Tech Picks for 2006
Weird and Wonderful Geekspeak
What the Dickens?
Who Done IT? A Murder Mystery
What kind of geek are you?
Winter Blues

Networking

Open Source

Linux Basics
March of the Penguin
More Fun with Open Source
Open and Shut
Romancing the Penguin
Romancing the Penguin II: The Lovers
Romancing the Penguin III: Raiders of the Lost OS
Romancing the Penguin IV: Temple of Doom
Samba Server Types & Security Modes

Operating Systems

Programming

SAP

Back to Basics with mySAP SRM
BW Reporting
Duet 101
ESA, XI and the new era of integration
Get to know BP master data for CRM
SAP Basis Troubleshooting
SAP BI/BW – Beginner
SAP BI/BW -- Intermediate
SAP BI/BW – Advanced
SAP BW Certification
SAP HR Personnel Administration
SAP Master Data Management
SAP Security Best Practices
SAP Time Management/CATS
SAP XI for Beginners

Security

Authentication Methods
Building a Risk-based Compliance Program
Common Vulnerabilities
Cryptography
Down the chimney, through the firewall
Encryption algorithms
Firewalls
Identity and Access Management Architecture
iSeries security -- Fact or Fiction?
Malware: Viruses, Worms, and Spyware
Nasties in the News
Online threats to privacy
Passwords
Securing Your Network
Security Alphabet Soup
Security Awareness for End Users
Security Attacks
Security Basics
Summer Security: Are you ready to go on vacation?
Vulnerability Management
What are the Top 10 consumer threats to the enterprise?

Storage

Virtualization

Newsmakers
Virtual LAN
Virtual Virtuosity
Virtualization
Virtualization and blades for the midmarket

VoIP

Wireless & Mobile

Mitigating Mobile Missteps: Security on the Road
Mobile Computing Vendors
VPNs and Remote Access
Wireless
Wireless LANs
Wireless Networking (CWNA)
Wireless Standards and Protocols

This was last updated in August 2009

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SearchCompliance

risk assessment

PCI DSS (Payment Card Industry Data Security Standard)

risk management

SearchSecurity

identity management (ID management)

SOAR (Security Orchestration, Automation and Response)

Certified Information Systems Auditor (CISA)

SearchHealthIT

protected health information (PHI) or personal health information

HIPAA (Health Insurance Portability and Accountability Act)

telemedicine (telehealth)

SearchDisasterRecovery

call tree

Disaster Recovery as a Service (DRaaS)

cloud disaster recovery (cloud DR)

SearchStorage

RAM (Random Access Memory)

business impact analysis (BIA)

M.2 SSD

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