Grid computing (or the use of a computational grid) is applying the resources of many computers in a network to a single problem at the same time
Java Database Connectivity (JDBC) is an application program interface (API) specification for connecting programs written in Java to the data in ...
In a database, a row (sometimes called a record) is the set of fields within a table that are relevant to a specific entity.
ANI (Automatic Number Identification) is a service that provides the receiver of a telephone call with the number of the calling phone.
A splay tree is a self-adjusting search algorithm for placing and locating files (called records or keys) in a database.
A quad tree is a method of placing and locating files (called records or keys) in a database.
Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for ...
An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs... (Continued)
A fast clear down is a call center term for a caller who hangs up upon hearing a delay notice.
In customer relationship management (CRM), customer service chat (CSC) is an Internet service that allows the user to communicate in real time with a...