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CRM (customer relationship management)

Definition | searchCustomerExperience

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer...

Hosted CRM

Definition | SearchCustomerExperience

Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application ...

collaborative CRM

Definition | SearchCustomerExperience

Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical ...

SAP Digital CRM

Definition | SearchSAP

SAP Digital CRM is a simplified, mobile-first CRM application designed for individuals and small teams to manage sales, customer service and ...

Sage CRM

Definition |

Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market.

social CRM

Definition | SearchCustomerExperience

Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through ...

CRM analytics

Definition | SearchCustomerExperience

CRM (customer relationship management) analytics comprises all programming that analyzes data about customers and presents it to help facilitate and ...

digital CRM

Definition |

Digital customer relationship management is the use of Internet communications channels and technologies to enhance customer relationship management ...

SAP Beyond CRM

Definition | SearchCustomerExperience

SAP Beyond CRM connects a customer's interactions and data, regardless of where transactions take place.

Microsoft Dynamics CRM software

Definition | SearchCRM

Microsoft Dynamics CRM software is a customer relationship management package available in the cloud and on premises.




  • time-based one-time password (TOTP)

    A time-based one-time password (TOTP) is a temporary code, generated by an algorithm, for use in authenticating access to ...

  • Security Operations Center (SOC)

    A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information ...

  • incident response team

    An incident response team is a group of IT professionals in charge of preparing for and reacting to any type of organizational ...



  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider. 

  • business continuity software

    Business continuity software is an application or suite designed to make business continuity planning/business continuity ...


  • storage class memory (SCM)

    Storage class memory (SCM) is a type of NAND flash that includes a power source to ensure that data won't be lost due to a system...

  • Hadoop as a service (HaaS)

    Hadoop as a service (HaaS), also known as Hadoop in the cloud, is a big data analytics framework that stores and analyzes data in...

  • blockchain storage

    Blockchain storage is a way of saving data in a decentralized network which utilizes the unused hard disk space of users across ...