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Hosted CRM

Definition | SearchCustomerExperience

Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application ...

collaborative CRM

Definition | SearchCustomerExperience

Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical ...

SAP Digital CRM

Definition | SearchSAP

SAP Digital CRM is a simplified, mobile-first CRM application designed for individuals and small teams to manage sales, customer service and ...

Sage CRM

Definition |

Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market.

social CRM

Definition | SearchCustomerExperience

Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through ...

CRM analytics

Definition | SearchCustomerExperience

CRM (customer relationship management) analytics comprises all programming that analyzes data about customers and presents it to help facilitate and ...

digital CRM

Definition |

Digital customer relationship management is the use of Internet communications channels and technologies to enhance customer relationship management ...

SAP Beyond CRM

Definition | SearchCustomerExperience

SAP Beyond CRM connects a customer's interactions and data, regardless of where transactions take place.

CRM (customer relationship management)

Definition | SearchCustomerExperience

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer...

mobile CRM (mobile customer relationship management)

Definition | SearchCustomerExperience

Mobile CRM (mobile customer relationship management) enables remote employees to access customer data and customer accounts wherever they are.



  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

  • compliance as a service (CaaS)

    Compliance as a Service (CaaS) is a cloud service service level agreement (SLA) that specified how a managed service provider (...

  • data protection impact assessment (DPIA)

    A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, ...


  • identity provider

    An identity provider is a system component that is able to provide an end user or internet-connected device with a single set of ...

  • firewall

    A firewall is software or firmware that enforces a set of rules about what data packets will be allowed to enter or leave a ...

  • encryption

    Encryption is the method by which information is converted into secret code that hides the information's true meaning. The ...



  • business continuity plan (BCP)

    A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue ...

  • disaster recovery team

    A disaster recovery team is a group of individuals focused on planning, implementing, maintaining, auditing and testing an ...

  • cloud insurance

    Cloud insurance is any type of financial or data protection obtained by a cloud service provider.