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How ITSM services on mobile devices power employees, boost service

Delivering ITSM on mobile devices boosts productivity through the enterprise and will help CIOs drive digital transformation. Here's why and what you need to do.

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Definitions
  • globalization

    Globalization is the process by which ideas, goods and services spread throughout the world.

  • business process management software

    Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.

  • learning management system (LMS)

    A learning management system (LMS) is a software application or web-based technology used to plan, implement and assess a specific learning process.

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CIO mission

The CIO mission continues to expand as IT strategy is increasingly vital to enterprises' overall objectives and goals. Find the latest resources to help those in the CIO role adapt to these changing responsibilities, including best practices to educate executive management on the business value and risk that IT systems create for the enterprise.

Recent Definitions

  • chief product officer (CPO)

    A chief product officer (CPO) is a C-level executive who is responsible for the strategy and execution of all product-related activities within an organization.

  • globalization

    Globalization is the process by which ideas, goods and services spread throughout the world.

  • employee experience

    Employee experience is a worker's observations and perceptions about his or her employment at a particular company.

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Cloud computing

As companies' data volumes continue to grow in the digital age, they are increasingly turning to cloud computing for business process consolidation and to save IT resources. Read news and tips to help with enterprise cloud computing strategy, including advice to decide between developing cloud resources in-house or turning to third parties for cloud computing services.

Recent Definitions

  • IBM Cloud Functions

    IBM Cloud Functions is the company’s software underlying cloud applications to provide granular access control to cloud resources.

  • ghost worker

    Ghost worker is a term coined by computer scientist Siddharth Suri and Harvard researcher Mary L. Gray to describe an emerging class of remote freelance workers who make their living by completing microtasks for cloud providers.

  • bimodal IT (bimodal information technology)

    Bimodal IT is a two-tiered IT operations model that allows for the creation of IT systems and processes that are stable and predictable as well as agile and fast.

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Cybersecurity

An enterprise cybersecurity strategy is a vital component of successful businesses in the digital age as companies struggle with constantly evolving data threats. Read news and tips to assist with implementing cybersecurity policy and IT security strategy, including advice to streamline data loss protection efforts to help ensure comprehensive information security.

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  • Sarbanes-Oxley Act (SOX)

    The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.

  • black swan event

    A black swan event is an incident that occurs randomly and unexpectedly, and has a major effect on operations. The phrase illustrates the frailty of inductive reasoning and the danger of making sweeping generalizations from limited observations.

  • cognitive security

    Cognitive security is the application of AI technologies patterned on human thought processes to detect threats and protect physical and digital systems.

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Digital business transformation

Digital business transformation and innovation strategies are essential to corporate success as digital innovation increasingly brings a competitive advantage. Read news, tips and opinion to help your company implement digital business transformation best practices to adapt to -- and profit from – new technologies and processes influencing IT.

Recent Definitions

  • social media

    Social media is the collective of online communications channels dedicated to community-based input, interaction and collaboration.

  • virtual reality cloud (VR cloud)

    Virtual reality cloud is the application of cloud computing to create VR environments and experiences.

  • business process management software

    Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.

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BI and big data

Enterprise business intelligence software and big data can open a window into the soul of your IT operation. Business and IT goals can be better analyzed and aligned thanks to BI and big data tools and techniques such as data mining and predictive analytics. Find the latest on enterprise BI software and big data with news, tips and other resources in this section.

Recent Definitions

  • social media

    Social media is the collective of online communications channels dedicated to community-based input, interaction and collaboration.

  • chief data officer (CDO)

    A chief data officer (CDO) is a C-level executive who is responsible for an organization's data use and data governance.

  • Big data

    Big data is a combination of structured, semistructured and unstructured data collected by organizations that can be mined for information and used in machine learning projects, predictive modeling and other advanced analytics applications.

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Mobile strategy

A thorough enterprise mobile strategy is essential to digitized companies' success as more employees use cell phones and cloud services to work outside of the office. Find the latest news, tips and opinion about implementing an enterprise mobility strategy, including advice on how to secure mobile data in the enterprise and institute mobile app development best practices.

Recent Definitions

  • consumerization of IT

    IT consumerization is the blending of personal and business use of technology devices and applications. Gartner traced the trend to the dot-com collapse, when enterprise IT budgets shrank and many IT vendors shifted focus to the potentially bigger consumer IT markets. The result has been a change in the way technology enters the marketplace.

  • Chief Digital Officer (CDO)

    A chief digital officer (CDO) is an executive enlisted to help businesses transform traditional IT policies and business processes to accommodate digital sectors such as mobile technology and applications and Web-based information management and marketing trends.

  • SWOT analysis (strengths, weaknesses, opportunities and threats analysis)

    SWOT analysis (strengths, weaknesses, opportunities and threats analysis) is a framework for identifying and analyzing the internal and external factors that can have an impact on the viability of a project, product, place or person.

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Apps, infrastructure and operations

In the information age, good IT infrastructure and operations management practices have become essential to maintain quality control over technology-related policies, processes and equipment. Read news and tips to assist modern IT operations and infrastructure management, including strategies to ensure the proper flow of data throughout enterprise applications and other information systems.

Recent Definitions

  • What is BCDR? Business continuity and disaster recovery guide

    Business continuity (BC) and disaster recovery (DR) are closely related practices that support an organization's ability to remain operational after an adverse event.

  • globalization

    Globalization is the process by which ideas, goods and services spread throughout the world.

  • business process management software

    Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.

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SearchCompliance

  • privacy compliance

    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

  • data governance policy

    A data governance policy is a documented set of guidelines for ensuring that an organization's data and information assets are ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

SearchSecurity

  • Advanced Encryption Standard (AES)

    The Advanced Encryption Standard, or AES, is a symmetric block cipher chosen by the U.S. government to protect classified ...

  • intrusion detection system (IDS)

    An intrusion detection system (IDS) is a system that monitors network traffic for suspicious activity and alerts when such ...

  • Secure Shell (SSH)

    SSH, also known as Secure Shell or Secure Socket Shell, is a network protocol that gives users, particularly system ...

SearchHealthIT

SearchDisasterRecovery

SearchStorage

  • M.2 SSD

    An M.2 SSD is a solid-state drive (SSD) that conforms to a computer industry specification written for internally mounted storage...

  • RAID (redundant array of independent disks)

    RAID (redundant array of independent disks) is a way of storing the same data in different places on multiple hard disks or ...

  • cache memory

    Cache memory, also called CPU memory, is high-speed static random access memory (SRAM) that a computer microprocessor can access ...

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