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Microsoft overhauls calling interface in Teams

Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen.

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Definitions
  • Cisco Webex

    Cisco Webex is a video conferencing and collaboration product suite.

  • video conferencing

    Video conferencing is live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.

  • VoIP (voice over IP)

    VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection.

Browse Unified Communications Topics

Collaboration Applications for UC

Collaboration applications for unified communications are the interfaces and systems that can greatly improve productivity and maximize IT assets by allowing employees to have a seamless work experience, no matter what the IT infrastructure, device or location. Learn about collaboration software and collaborative applications such as video conferencing, telepresence and mobile unified communications, as well as unified communications application integration with mission-critical enterprise applications and call centers.

Recent Definitions

  • Cisco Webex

    Cisco Webex is a video conferencing and collaboration product suite.

  • video conferencing

    Video conferencing is live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.

  • Zoom fatigue (virtual meeting fatigue)

    Zoom fatigue, also known as virtual meeting fatigue, is the feeling of exhaustion that often occurs after attending a series of virtual video meetings. In this context, the label "Zoom" is used generically; the phenomenon can be applied to any video conferencing platform that permits gallery views.

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Implementing UC

Successfully implementing unified communications and managing it depends on first building a solid infrastructure to support your unified communications solutions, then having a solid strategy in place to manage UC application performance and troubleshoot UC hardware and software problems. Learn how to implement unified communications systems and deal with the challenges unified communications solutions present, like security, interoperability and standards adherence, compatibility and adoption.

Recent Definitions

  • identity management (ID management)

    Identity management (ID management) is the organizational process for ensuring that individuals have the appropriate access to technology resources.

  • unified communications (UC)

    Unified communications (UC) is a conceptual and technological framework for integrating various enterprise communication methods -- telephony, presence, voicemail, video calling and conferencing, email, instant messaging, etc. -- within a single platform, with the goal of streamlining and enhancing business communications, collaboration and productivity.

  • DHCP (Dynamic Host Configuration Protocol)

    DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device, or node, on a network so they can communicate using IP.

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IP Telephony

The next generation of enterprise communications depends on reliable, converged voice and data networks to reach its potential. Whether you're considering IP telephony deployment or troubleshooting quality issues before a unified communications installation, this section provides a wealth of resources on cost issues, IP telephony products and systems, network planning and testing, VoIP protocols, implementation help, QoS and security issues.

Recent Definitions

  • Cisco Webex

    Cisco Webex is a video conferencing and collaboration product suite.

  • VoIP (voice over IP)

    VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection.

  • Microsoft Teams

    Microsoft Teams is cloud-based team collaboration software and part of the Office 365 software suite.

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Understanding UC

Understanding unified communications demands a firms grip on the technology, as well as a solid grasp of the many unified communications solutions, unified communications vendors and unified communications services available in the UC marketplace today. In this section, communications managers will find the general resources they need to develop a strong unified communications strategy and make sure they propose UC solutions, platforms and products that meet the business and ROI expectations of their enterprise.

Recent Definitions

  • Avaya

    Avaya is an American technology company that specializes in business communications services, such as unified communications (UC), and contact center (CC).

  • Telephone Consumer Protection Act (TCPA)

    The Telephone Consumer Protection Act (TCPA) of 1991 is a federal law that places restrictions on telephone solicitations and robocalls.

  • unified communications (UC)

    Unified communications (UC) is a conceptual and technological framework for integrating various enterprise communication methods -- telephony, presence, voicemail, video calling and conferencing, email, instant messaging, etc. -- within a single platform, with the goal of streamlining and enhancing business communications, collaboration and productivity.

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SearchCompliance

  • risk assessment

    Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business.

  • PCI DSS (Payment Card Industry Data Security Standard)

    The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to ...

  • risk management

    Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings.

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SearchDisasterRecovery

  • risk mitigation

    Risk mitigation is a strategy to prepare for and lessen the effects of threats faced by a business.

  • call tree

    A call tree is a layered hierarchical communication model that is used to notify specific individuals of an event and coordinate ...

  • Disaster Recovery as a Service (DRaaS)

    Disaster recovery as a service (DRaaS) is the replication and hosting of physical or virtual servers by a third party to provide ...

SearchStorage

  • RAM (Random Access Memory)

    RAM (Random Access Memory) is the hardware in a computing device where the operating system (OS), application programs and data ...

  • business impact analysis (BIA)

    Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to ...

  • M.2 SSD

    An M.2 SSD is a solid-state drive that is used in internally mounted storage expansion cards of a small form factor.

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