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Why enterprise adoption of cloud UC should accelerate in 2019

Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff.

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Definitions
  • speech technology

    Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.

  • VoIP (voice over IP)

    VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP telephony.

  • QoS (quality of service)

    Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network.

Browse Unified Communications Topics

Collaboration Applications for UC

Collaboration applications for unified communications are the interfaces and systems that can greatly improve productivity and maximize IT assets by allowing employees to have a seamless work experience, no matter what the IT infrastructure, device or location. Learn about collaboration software and collaborative applications such as video conferencing, telepresence and mobile unified communications, as well as unified communications application integration with mission-critical enterprise applications and call centers.

Recent Definitions

  • unified communications and collaboration (UCC)

    Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities.

  • speech technology

    Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.

  • team collaboration

    Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal participation to achieve objectives.

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Implementing UC

Successfully implementing unified communications and managing it depends on first building a solid infrastructure to support your unified communications solutions, then having a solid strategy in place to manage UC application performance and troubleshoot UC hardware and software problems. Learn how to implement unified communications systems and deal with the challenges unified communications solutions present, like security, interoperability and standards adherence, compatibility and adoption.

Recent Definitions

  • identity management (ID management)

    Identity management (ID management) is the organizational process for identifying, authenticating and authorizing individuals or groups of people to have access to applications, systems or networks by associating user rights and restrictions with established identities.

  • unified communications (UC)

    Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.

  • DHCP (Dynamic Host Configuration Protocol)

    DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device, or node, on a network so they can communicate using IP.

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IP Telephony

The next generation of enterprise communications depends on reliable, converged voice and data networks to reach its potential. Whether you're considering IP telephony deployment or troubleshooting quality issues before a unified communications installation, this section provides a wealth of resources on cost issues, IP telephony products and systems, network planning and testing, VoIP protocols, implementation help, QoS and security issues.

Recent Definitions

  • cloud telephony (cloud calling)

    Cloud telephony, also known as cloud calling, is a type of Unified Communications as a Service (UCaaS) that offers voice communication services and connects through a third party host in the cloud.

  • Network protocol

    A network protocol is a set of established rules that dictates how to format, transmit and receive data so computer network devices -- from servers and routers to endpoints -- can communicate regardless of the differences in their underlying infrastructures, designs or standards.

  • Shared Call Appearance (SCA)

    Shared Call Appearance (SCA) is the sharing of a VoIP phone number across multiple devices in different locations.

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Understanding UC

Understanding unified communications demands a firms grip on the technology, as well as a solid grasp of the many unified communications solutions, unified communications vendors and unified communications services available in the UC marketplace today. In this section, communications managers will find the general resources they need to develop a strong unified communications strategy and make sure they propose UC solutions, platforms and products that meet the business and ROI expectations of their enterprise.

Recent Definitions

  • speech technology

    Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.

  • unified communications (UC)

    Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.

  • UCaaS (Unified Communications as a Service)

    Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

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SearchCompliance

  • compliance audit

    A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.

  • regulatory compliance

    Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business...

  • Whistleblower Protection Act

    The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from ...

SearchSecurity

  • reverse brute-force attack

    A reverse brute-force attack is a type of brute-force attack in which an attacker uses a common password against multiple ...

  • orphan account

    An orphan account, also referred to as an orphaned account, is a user account that can provide access to corporate systems, ...

  • voice squatting (skill squatting)

    Voice squatting is an attack vector for voice user interfaces (VUIs) that exploits homonyms (words that sound the same but are ...

SearchHealthIT

SearchDisasterRecovery

  • business continuity policy

    Business continuity policy is the set of standards and guidelines an organization enforces to ensure resilience and proper risk ...

  • business continuity and disaster recovery (BCDR)

    Business continuity and disaster recovery (BCDR) are closely related practices that describe an organization's preparation for ...

  • warm site

    A warm site is a type of facility an organization uses to recover its technology infrastructure when its primary data center goes...

SearchStorage

  • RAM (Random Access Memory)

    RAM (Random Access Memory) is the hardware in a computing device where the operating system (OS), application programs and data ...

  • primary storage (main storage)

    Primary storage is the collective methods and technologies used to capture and retain digital information that is in active use ...

  • cache memory

    Cache memory, also called CPU memory, is high-speed static random access memory (SRAM) that a computer microprocessor can access ...

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