Recently on SearchUnifiedCommunications
Twilio SIM cards simplify IoT connectivity
Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.
More Highlights
- Cisco Webex Teams to replace Spark platform
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.
- Google Cloud speech-to-text service gets revamp
Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.
- How do Twilio Flex API-based services affect contact center software?
Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.
Definitions
- VoIP phone
A VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.
- VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeable with IP telephony.
- instant messaging (IM)
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a stand-alone application or embedded software.
Browse Unified Communications Topics
Collaboration Applications for UC
Collaboration applications for unified communications are the interfaces and systems that can greatly improve productivity and maximize IT assets by allowing employees to have a seamless work experience, no matter what the IT infrastructure, device or location. Learn about collaboration software and collaborative applications such as video conferencing, telepresence and mobile unified communications, as well as unified communications application integration with mission-critical enterprise applications and call centers.
Recent Definitions
- organizational network analysis (ONA)
Organizational network analysis (ONA) is a quantitative method for modeling and analyzing how communications, information, decisions and resources flow through an organization.
- instant messaging (IM)
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a stand-alone application or embedded software.
- unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.
Highlights
- Cisco Webex Teams to replace Spark platform
- Software for team collaboration presents deployment challenges
- Cisco eyes blockchain messaging for better security
More Collaboration Applications for UC Topics
- Business Video Conferencing and Telepresence Technology
- Collaborative Applications
- Communication Integration with Enterprise Applications
- Mobile Unified Communications Applications
- Social Networking for Business
Implementing UC
Successfully implementing unified communications and managing it depends on first building a solid infrastructure to support your unified communications solutions, then having a solid strategy in place to manage UC application performance and troubleshoot UC hardware and software problems. Learn how to implement unified communications systems and deal with the challenges unified communications solutions present, like security, interoperability and standards adherence, compatibility and adoption.
Recent Definitions
- identity management (ID management)
Identity management (ID management) is the organizational process for identifying, authenticating and authorizing individuals or groups of people to have access to applications, systems or networks by associating user rights and restrictions with established identities.
- unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.
- DHCP (Dynamic Host Configuration Protocol)
DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device, or node, on a network so they can communicate using IP.
Highlights
- Twilio SIM cards simplify IoT connectivity
- Google Cloud speech-to-text service gets revamp
- How do Twilio Flex API-based services affect contact center software?
More Implementing UC Topics
- Mobile Unified Communications
- SIP and Unified Communications Standards
- Unified Communications Integration and Interoperability
- Unified Communications Security
IP Telephony
The next generation of enterprise communications depends on reliable, converged voice and data networks to reach its potential. Whether you're considering IP telephony deployment or troubleshooting quality issues before a unified communications installation, this section provides a wealth of resources on cost issues, IP telephony products and systems, network planning and testing, VoIP protocols, implementation help, QoS and security issues.
Recent Definitions
- VoIP phone
A VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.
- VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeable with IP telephony.
- Skype for Business
Skype for Business, formerly known as Microsoft Lync Server, is a unified communications (UC) platform that integrates common channels of business communication and online meetings, including instant messaging (IM), presence, voice over IP (VoIP), video conferencing, file transfer, web conferencing, voicemail and email.
Highlights
- Cloud video services spark adoption of conferencing tools
- Open-office plans prompt noise-mitigation technology
- New Microsoft Teams features on deck, but more work needed
More IP Telephony Topics
Back to TopUnderstanding UC
Understanding unified communications demands a firms grip on the technology, as well as a solid grasp of the many unified communications solutions, unified communications vendors and unified communications services available in the UC marketplace today. In this section, communications managers will find the general resources they need to develop a strong unified communications strategy and make sure they propose UC solutions, platforms and products that meet the business and ROI expectations of their enterprise.
Recent Definitions
- unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.
- UCaaS (Unified Communications as a Service)
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.
- Skype for Business
Skype for Business, formerly known as Microsoft Lync Server, is a unified communications (UC) platform that integrates common channels of business communication and online meetings, including instant messaging (IM), presence, voice over IP (VoIP), video conferencing, file transfer, web conferencing, voicemail and email.
Highlights
- How do Twilio Flex API-based services affect contact center software?
- Polycom acquisition helps Plantronics against Cisco, Logitech
- Open-office plans prompt noise-mitigation technology
More Understanding UC Topics
- Developing a UC Strategy
- Unified Communications Architecture and Service Models
- Unified Communications ROI