Recently on SearchUnifiedCommunications
CPaaS market evolves to meet changing business needs
Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.
More Highlights
- Zoom Chat update takes vendor further beyond video
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.
- Enhancing communications with a UC-contact center integration
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.
- How can organizations support UC for frontline employees?
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.
Definitions
- team collaboration tools
Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common projects, regardless of their physical location.
- video conferencing (video conference)
A video conference is a live, visual connection between two or more people residing in separate locations for the purpose of communication.
- Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.
Browse Unified Communications Topics
Collaboration Applications for UC
Collaboration applications for unified communications are the interfaces and systems that can greatly improve productivity and maximize IT assets by allowing employees to have a seamless work experience, no matter what the IT infrastructure, device or location. Learn about collaboration software and collaborative applications such as video conferencing, telepresence and mobile unified communications, as well as unified communications application integration with mission-critical enterprise applications and call centers.
Recent Definitions
- team collaboration tools
Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common projects, regardless of their physical location.
- video conferencing (video conference)
A video conference is a live, visual connection between two or more people residing in separate locations for the purpose of communication.
- communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program interfaces (APIs).
Highlights
- CPaaS market evolves to meet changing business needs
- Zoom Chat update takes vendor further beyond video
- Enhancing communications with a UC-contact center integration
More Collaboration Applications for UC Topics
- Business Video Conferencing and Telepresence Technology
- Collaborative Applications
- Communication Integration with Enterprise Applications
- Mobile Unified Communications Applications
- Social Networking for Business
Implementing UC
Successfully implementing unified communications and managing it depends on first building a solid infrastructure to support your unified communications solutions, then having a solid strategy in place to manage UC application performance and troubleshoot UC hardware and software problems. Learn how to implement unified communications systems and deal with the challenges unified communications solutions present, like security, interoperability and standards adherence, compatibility and adoption.
Recent Definitions
- DHCP (Dynamic Host Configuration Protocol)
DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device, or node, on a network so they can communicate using IP.
- Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.
- identity management (ID management)
Identity management (ID management) is the organizational process for identifying, authenticating and authorizing individuals or groups of people to have access to applications, systems or networks by associating user rights and restrictions with established identities.
Highlights
- Enhancing communications with a UC-contact center integration
- How can organizations support UC for frontline employees?
- Why organizations need SIP services now
More Implementing UC Topics
- Mobile Unified Communications
- SIP and Unified Communications Standards
- Unified Communications Integration and Interoperability
- Unified Communications Security
IP Telephony
The next generation of enterprise communications depends on reliable, converged voice and data networks to reach its potential. Whether you're considering IP telephony deployment or troubleshooting quality issues before a unified communications installation, this section provides a wealth of resources on cost issues, IP telephony products and systems, network planning and testing, VoIP protocols, implementation help, QoS and security issues.
Recent Definitions
- network protocols
Network protocols are sets of established rules that dictate how to format, transmit and receive data so computer network devices -- from servers and routers to endpoints -- can communicate regardless of the differences in their underlying infrastructures, designs or standards.
- busy lamp field (BLF)
A busy lamp field (BLF) is a light on a VoIP phone -- also known as an IP phone -- that tells end users when another extension within the system is in use by displaying a clear status on the phone's display.
- gatekeeper
A gatekeeper is a management tool for H.323 multimedia networks.
Highlights
- Why organizations need SIP services now
- Is your organization prepared to deploy SIP trunking services?
- How do you plan for replacing a business phone system?
More IP Telephony Topics
Back to TopUnderstanding UC
Understanding unified communications demands a firms grip on the technology, as well as a solid grasp of the many unified communications solutions, unified communications vendors and unified communications services available in the UC marketplace today. In this section, communications managers will find the general resources they need to develop a strong unified communications strategy and make sure they propose UC solutions, platforms and products that meet the business and ROI expectations of their enterprise.
Recent Definitions
- speech technology
Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.
- unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.
- UCaaS (Unified Communications as a Service)
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.
Highlights
- SIP trunking services offer cloud migration benefits
- How speech recognition can augment UC workflows
- Avaya revenue slump expected to continue in 2020
More Understanding UC Topics
- Developing a UC Strategy
- Unified Communications Architecture and Service Models
- Unified Communications ROI